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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

May 18, 2020

Horrible experience had the wrong price online to start didn't offer anything extra like life time oil and excedra once i made the deal plus i left some stuff in my trade and never got a call or anything s More

by FIREFIGHTER6601
Recommend Dealer
No
Employees Worked With
Brian Berg, Bryce Beatty, Armando Ledesma Jr.
Jun 05, 2020 -

Lithia Toyota of Medford responded

Hi, We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. We hope to speak to you soon. Best, Troy Kloke, General Sales Manager

May 18, 2020

Most stress free experience I have had at a dealership! Absolutely in love with my new car. Jayna was very knowledgeable and did not push for a sale. More

by CASSANDRADEXTER31
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Evan Seegmiller, Jayna Lack
May 18, 2020 -

Lithia Toyota of Medford responded

Hi Cassandra, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

May 18, 2020

My experience with Lithia Toyota was great!! The customer service was wonderful. I will be a life time customer. Big shout out to Evan Seegmiller and Steven Kahue. Those guys are the best! More

by RMK2TOP
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Evan Seegmiller, Steven Kahae
May 18, 2020 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Troy Kloke, General Sales Manager

May 18, 2020

As always, excellent customer service! I’ve had nothing but great experiences with the service department. They are professional, polite, and quick. Definitely the best Lithia location. More

by Joa
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
May 18, 2020 -

Lithia Toyota of Medford responded

Hi Joa, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

May 17, 2020

Had to wait a bit. But, excellent service. The 6 feet distancing was great. All staff wore masks. Unfortunately most of the customers did not. I did. More

by adinn
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
May 18, 2020 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Troy Kloke, General Sales Manager

May 16, 2020

Oil change turned to service I came in for a quick oil change and found I needed maintenance done. The service associate added the extra maintenance on to the oil change, and it t More

by CODYSTORM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
May 16, 2020 -

Lithia Toyota of Medford responded

Thanks, Cody, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

May 15, 2020

Oil Change Everything that I expected, thank you! I appreciate the call when my vehicle was complete and that the time estimate for completion was on point. More

by ckrogers52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
May 16, 2020 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

May 15, 2020

Great, Friendly Service from Scott Weigand! This was my first time purchasing a car from a dealership and it was a great experience! I would definitely recommend Lithia Toyota (and specifically More

by PeterHulce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Weigand
May 16, 2020 -

Lithia Toyota of Medford responded

Peter, thanks for your feedback on your recent visit to Lithia Toyota of Medford. I'm glad to hear that Scott was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Troy Kloke, General Sales Manager

May 15, 2020

Excellent service and friendly staff! Came in without an appointment for a regular service. Was seen right away and the service was done quickly. Our service person, Jarren, was courteous More

by DRC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
May 16, 2020 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad to hear that Jarren and the service team were able to help, and we hope to see you again! Mark Grossman, Service Manager

May 15, 2020

Jarren was very professional. He followed social distancing guidelines without making me feel uncomfortable. He kept me updated on their progress and was clear about when my tire would be in. More

by JANANDMATT2008
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
May 16, 2020 -

Lithia Toyota of Medford responded

Thank you for sharing your review and kind words for Jarren. We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

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