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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

May 28, 2020

Routine oil change Bought my auto 10 years ago and purchased the life time oil change and have been bringing it in every 6 months for service, Have always had a good ex More

by lynn441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haven't worked with any sales people in 10 years ahve just dealt with a couple of service people., John McNerny, Joseph Kyttle
May 29, 2020 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

May 27, 2020

awesome Thomas Curphey is awesome with customer service always goes above and beyond. he is the only service guy we use for all my vehicles. just awesome More

by Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
May 28, 2020 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

May 26, 2020

The service was fast as i expected. I am so happy with the service they gave my car. Thank you so much and see you soon. More

by MACRINA707
Recommend Dealer
Yes
Employees Worked With
Thomas
May 26, 2020 -

Lithia Toyota of Medford responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

May 25, 2020

Service Dept always gives excellent service Even during the Covid hiatus, the service and protection was excellent, as usual. The space for customers was clean and the number of customers allow More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
May 26, 2020 -

Lithia Toyota of Medford responded

Hi Nikki, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

May 25, 2020

Great customer service. From the moment we stepped onto their dealer lit and from the time we left they each gave us a great buying car experience. More

by MARY_N71
Recommend Dealer
Yes
Employees Worked With
Bryce Beatty, Evan Seegmiller, John Matthew Uri, Jayna Lack
May 26, 2020 -

Lithia Toyota of Medford responded

Hello, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

May 25, 2020

Rain sensor came off The rain sensor fell off the windsheild and I couldn't get it back on. John tried and couldn't either, but the technician slapped it on in minutes. Gr More

by Shannon Ray
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Oppy
May 26, 2020 -

Lithia Toyota of Medford responded

Hi Shannon, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

May 21, 2020

Service was quick and courteous. However there were items on my receipt that were not talked about and I did not see them until I was home. There were items we talked about that would be on the receipt that More

by LANED
Recommend Dealer
Yes
Employees Worked With
John McNerny
May 21, 2020 -

Lithia Toyota of Medford responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

May 20, 2020

Everything was great except that when my husband asked for specials. We were told there were none. Our financing was 1.9% but TFS had offered 0%. We were told 1.9% was the lowest. Anyway, our credit is gr More

by LAKEHOME4890
Recommend Dealer
Yes
Employees Worked With
Greg Templer
May 21, 2020 -

Lithia Toyota of Medford responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Troy Kloke, General Sales Manager

May 19, 2020

Brian and Steven were great! Very knowledgeable and professional. Took the time to let me try many options and helped make the process quick and easy. More

by KKORTHALS0
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Cate MacPherson, Steven Kahae, Deanna Jackson
May 20, 2020 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with Brian and Steven. We're glad to hear we delivered such a great experience! Troy Kloke, General Sales Manager

May 18, 2020

Above and beyond! these guys not only took care of my 20,000-mile toyotacare service, but also found a recall and took care of that! Amazing service and care of the cus More

by duke_man56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
May 18, 2020 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

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