Lithia Toyota of Medford

Love our new highlander Armando was great, pleased all around would definitely recommend to a family member, friend or co worker, I mean cmon it’s a Toyota haha Armando was great, pleased all around would definitely recommend to a family member, friend or co worker, I mean cmon it’s a Toyota haha More

Very very great! Mike and Denney were very helpful, pleasant to work with, and the overall process was wonderfully quick and easy for me to purchase a new-"used" vehic Mike and Denney were very helpful, pleasant to work with, and the overall process was wonderfully quick and easy for me to purchase a new-"used" vehicle to use for driving. More

Understandable mistakes handled horribly by management I recently bought a brand new Prius Prime from here. First, the salesperson inadvertently represented the vehicle as having features that were import I recently bought a brand new Prius Prime from here. First, the salesperson inadvertently represented the vehicle as having features that were important to me when it did not. It was only after all the paperwork was signed that I got home and found out about the error. He's a stand-up guy and owned the error, but the dealership didn't want to do much to make it right. They basically offered me an "applique'" (yeah, French for "sticker") as compensation. Finally, after complaining to Toyota corporate, they made it right with an oil change plan. Then my navigation system had an issue and their only solution was to offer to sell me a new SD card for almost $1100. They said it wouldn't be covered under warranty because "it worked fine when you left" (Isn't that how warranty is supposed to work?!?) The service advisor suggested I call Toyota corporate to see what they could do for me. They suggested I should speak with the service manager, because it doesn't look like the dealership understands the issue at hand. After four days of leaving messages for the service manager, and Toyota corporate doing everything they could to try to get the service manager to call me, I gave up. Grants Pass Toyota took the time to talk to me and understand the issue and is helping me. It's just so sad and unfortunate that my local Toyota dealership has no interest in maintaining a good relationship with their customers. This is the first time in my life that I've owned a new car and now I have a bad taste in my mouth from the buying experience. More

Rear Brake Light bulb replacement As always, Lithia Toyota comes to the rescue. We were able to remain in the vehicle while the bulb was replaced. Social distancing and masks were obse As always, Lithia Toyota comes to the rescue. We were able to remain in the vehicle while the bulb was replaced. Social distancing and masks were observed, so thank you vey much. I am sure of the professional and personal service at Lithia Toyota. With much appreciation, Johanna Sayre 2011 4Runner More

Pleased again at Lithia Toyota I have always been satisfied with the attention and service at Lithia Toyota. With the service department, they never pressure me to to do jobs I did I have always been satisfied with the attention and service at Lithia Toyota. With the service department, they never pressure me to to do jobs I didn't come in for. More

satisfied with service A little up set that the warranty we got with the truck didn't cover a bit more, the trailer receptacle is not completely working the charging prong i A little up set that the warranty we got with the truck didn't cover a bit more, the trailer receptacle is not completely working the charging prong is not working and the fuse for it was missing replaced fuse but it made no difference More

Both very helpful, friendly and knowledgeable, thanks for the insight into the K&N filters Bree, and Joe for checking on my air filters, tires, radiator fluid, etc.... the insight into the K&N filters Bree, and Joe for checking on my air filters, tires, radiator fluid, etc.... More

good, quick service, I worked with Joseph Kyttle, he was good about explaining some car needs that the technician said were due in a bit, but I wouldn't need to do them ri I worked with Joseph Kyttle, he was good about explaining some car needs that the technician said were due in a bit, but I wouldn't need to do them right away. I was glad that everyone employed were wearing masks and gloves, but was disappointed to see few of the patrons have any on. I stayed outside and away from them when I could. It appeared that the waiting area was clean. More

Great customer service, friendly staff! It was nice to have the option to communicate with the person dealing with my car. Inviting home style atmosphere. have the option to communicate with the person dealing with my car. Inviting home style atmosphere. More