Lithia Toyota of Medford

The sales team has always been great. Disappointed with service department more than once. This time air filter case latch was broken. Did not vacuum. It doesn’t matter to me if you’re going to vacuum or service department more than once. This time air filter case latch was broken. Did not vacuum. It doesn’t matter to me if you’re going to vacuum or not but don’t market on my paperwork did when you didn’t. John at the front desk has always been very courteous and helpful. More

My ‘new’ vehicle is a used 2017 Tacoma with approximately 20,000 miles. The only service I’ve had done is an alignment which seems to be fixed. I’m not sure of the names you referenced. I’m not sure of the s 20,000 miles. The only service I’ve had done is an alignment which seems to be fixed. I’m not sure of the names you referenced. I’m not sure of the service writer’s name but I know he’s on Team Red and he’s at the last desk in the service dept. More

Terrible dealership! Run the other way! Gave me nothing in trade! Needed a car ASAP and they knew it- just terrible! Go to any other dealership! in trade! Needed a car ASAP and they knew it- just terrible! Go to any other dealership! More

Lithia is the epitome of shady car dealerships that gives everyone a sour taste in their mouth when they think about them. From the most simplistic issues, to some more severe ones, lithia will find a wa everyone a sour taste in their mouth when they think about them. From the most simplistic issues, to some more severe ones, lithia will find a way to price gouge you, and take an extra 2 hours to do it. I would never recommend this place to anyone More

Great Service They always do a great job and take care of anything that an inspection turns up. Never high pressure and they always provide good information. They always do a great job and take care of anything that an inspection turns up. Never high pressure and they always provide good information. More

I purchased this automobile about 3 months ago been very happy with it had an issue with the front rotors the dealership took care of it no problem said have a nice day and thank you very much happy with it had an issue with the front rotors the dealership took care of it no problem said have a nice day and thank you very much More

Not totaly honest Only issue I can say is try to pull fast ones. In finance and in the service center way over priced but got to love those Toyotas Only issue I can say is try to pull fast ones. In finance and in the service center way over priced but got to love those Toyotas More

Very slow Mine was 2nd car in line for oil change (lane # 2) At least 3 other cars were finished before mine (these were cars behind mine. Mine was 2nd car in line for oil change (lane # 2) At least 3 other cars were finished before mine (these were cars behind mine. More

Excellent customer service I have been a customer of this dealership since 2003. All of your employees are always very kind and courteous. This time John McNerny helped me wit I have been a customer of this dealership since 2003. All of your employees are always very kind and courteous. This time John McNerny helped me with an oil change and he took care of everything I asked and then some. Thank you, John. More

Rookie errors possible A routine oil-change service resulted in a recurring drip of oil on the garage floor where none had existed. The follow-up revealed a broken washer A routine oil-change service resulted in a recurring drip of oil on the garage floor where none had existed. The follow-up revealed a broken washer. Maybe it was time for the washer to break or maybe it was over tightened. The drip continued for a couple of days; maybe it was not possible to wipe off the oil, or maybe it is not important to the service department. On a previous service for battery installation, the vehicle would not start the following day. My call into the service dept. was met by the question, " Do I know how to start my hybrid vehicle? Finally, my husband removed the cables and wire brushed the new battery terminals to repair the oversight. These are relatively routine service calls but these and other visits have limited my faith in the service dept. at Lithia. More