Back

Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

Directions

By Type

Showing 4,807 reviews

August 13, 2020

Very disatisfied. I would think that the labor on changing spark plugs and brake fluid would not cost $388! How much an hour do you charge? I told myself I would not More

by DAVIDW9
Recommend Dealer
No
Employees Worked With
John McNerny
Aug 30, 2020 -

Lithia Toyota of Medford responded

David, we're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Mark Grossman, Service Manager

August 13, 2020

ALWAYS HELPFUL AND COURTEOUS Everyone is always helpful and friendly. John always is helpful. We have been dealing with them for at least 12 yrs. We have had 5 Toyotas. Mr f More

by BINGOCAROL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Cate MacPherson, John Oppy, Deanna Jackson, Charlie Whitley
Aug 14, 2020 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

August 12, 2020

I needed a new front headlight. I didn’t have an appointment but the service advisor as able to get me in and out in 30 minutes! Great service! More

by Bull
Recommend Dealer
Yes
Employees Worked With
John McNerny
Aug 12, 2020 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

August 12, 2020

Ben treated me well and was very responsive. I didn’t get a great deal on my car. But overall, a good experience. Would recommend. More

by SHAWNCRIS28
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Joshua Walton
Aug 12, 2020 -

Lithia Toyota of Medford responded

Thank you, Shawn! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ben met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

August 12, 2020

Efficient. Helpful. Affordable! My car’s issue was taken care of with expertise and timely service. I drove away knowing I need not worry about the problem anymore. Thank you! More

by annebatzer
Recommend Dealer
Yes
Employees Worked With
John McNerny
Aug 12, 2020 -

Lithia Toyota of Medford responded

Thank you, Anne, for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

August 12, 2020

Service, recall repair and staff experience was 5star. For a 5+ hour service. The Lower score due to not offering a Covid compliant ride to my home and back for car pick up after 5+ hours More

by GHEILER
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Aug 12, 2020 -

Lithia Toyota of Medford responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so we can learn more about your visit? Mark Grossman, Service Manager

August 11, 2020

The employees are always friendly. The techs are thorough and prompt. The facility is clean and easy to get to. it’s my go to for service. More

by Evans2018
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Aug 12, 2020 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

August 11, 2020

3rd of 5 2-year service visits Who knew, when I purchased my 2019 RAV4 a year ago, I would be wearing a mask and having a scheduled service being taken care of by a squadron of mask More

by mike123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Joseph Kyttle
Aug 12, 2020 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

August 11, 2020

Lithia was great! Everyone there was super easy to work with and extremely helpful. Troy Kloke and Evan Seegmiller were top notch and took care of me from start to finish. More

by JENSENFAM13
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Evan Seegmiller, Troy Kloke, Jayna Lack
Aug 12, 2020 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

August 10, 2020

New Highlander purchase Needed to replace my 2006 Highlander which I purchased used from Medford Lithia Toyota store eleven years ago. Bryce, Joshua and Cate made the transac More

by swar101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Beatty, Cate MacPherson, Joshua St. Germaine
Aug 10, 2020 -

Lithia Toyota of Medford responded

Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

...
308
...