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Lithia Toyota of Medford

Medford, OR

4.5
4,806 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

March 31, 2023

Always quick and great service. Great folks that work there . Like John the check in man. Thank you! More

by MALOBOY908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Apr 02, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

March 31, 2023

I paid $149 and even my front window was not all the way clean. All my items in my car were in a box in my seats were still the same as they were I could not get them clean and that’s why I paid $149. I fig More

by RUBYHOWARD27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Detail dept 3 stars, Scott Knuepel
Apr 04, 2023 -

Lithia Toyota of Medford responded

Ruby, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

March 30, 2023

Fast and excellent service from the shuttle service to customer service desk! Made my appointment very easy! More

by STOCKTON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver- Bart or Bert, Jarren Brown
Mar 31, 2023 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Toyota of Medford, we look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

March 30, 2023

They were very efficient and thorough. I felt taken care of! Also the waiting area was so nice! More

by Emma Klise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Mar 31, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

March 30, 2023

All went as hoped/planned within a reasonable timeframe. John McNarney was great. Thank you. More

by Xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 31, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

March 29, 2023

Luis was great at communicating and although he wasn’t available once we got to the dealership he put us in great hands with Tyler! More

by Whitney Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Orlow, John Matthew Uri, Luis Rodriguez
Mar 29, 2023 -

Lithia Toyota of Medford responded

Thanks for your feedback on your recent visit to Lithia Toyota of Medford. I'm glad to hear that Tyler was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Troy Kloke, General Sales Manager

March 29, 2023

Julia and her manager are awesome to work with and them alone makes it where I want to come back. More

by BRETTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Scott Knuepel, Julia Hamar
Mar 29, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

March 29, 2023

He didn’t know anything about the vehicle he was selling me. He had to google everything and I could have done that. Didn’t even offer to help me move things from my trade in to the new vehicle. Even other More

by CHI32TOWN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Vevera
Apr 01, 2023 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Troy Kloke, General Sales Manager

March 29, 2023

My recent experience with the service department team at Lithia Toyota was again, top notch... More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Mar 29, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. We look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

March 29, 2023

My service rep, Joe Kyttle, went over and above to help resolve an issue with my engine splash shield, even though I was from out of town and didn’t have an appointment. He was very approachable, personab More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic who reattached my engine splash shield , Joseph Kyttle
Mar 29, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear Joe was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

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