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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,807 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

April 04, 2023

I dropped my car off at 11:30 and did not get it back till nearly 5:30 and they Did not change back taillight and got my car check engine light on that was not on before. My car ran fine and now its revv More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarren Brown
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Apr 07, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mark Grossman, Service Manager

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April 04, 2023

They did great and even let me in when I thought I'd make an appointment and hadn't. My only complaint is that the paperwork states they vacuumed but they did not. Otherwise it was great! More

by deniseckerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall but he was very nice.
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Apr 04, 2023 -

deniseckerr responded

Service Dept has been consistently good to work with.

April 04, 2023

Our oil change took an hour longer that they said it would while we waited. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Castano
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Apr 04, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

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April 04, 2023

Staff is friendly and efficient. Work was done in a timely manner. It was made clear exactly what needed to be done with the car and it was taken care of. More

by Mick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Apr 04, 2023 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

April 04, 2023

The service desk is always very nice and helpful and quick to wait on you. More

by TAJIBRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Apr 04, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

April 04, 2023

Responsive and efficient. They were on time and supportive of the customer’s needs. Thank you. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel, Zach Hamar
Report | Print
Apr 04, 2023 -

Lithia Toyota of Medford responded

Daniel, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Toyota of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

More
April 03, 2023

Luis worked really hard for me to find the exact car I wanted and was very patient with me. More

by Medford Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Dennis Kane, Luis Rodriguez
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Apr 03, 2023 -

Lithia Toyota of Medford responded

Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Luis, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

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April 02, 2023

Great service. Had my oil changed and replaced dirty air filters. It service rep Joe Kettle was friendly. More

by PACINGDEKAGE
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel, Joseph Kyttle
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Apr 03, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

April 02, 2023

I was from out of town, had a problem with my RAV 4, drove in to see them, they fixed my problem and changed my oil in 1 hour, even with no appointment!! More

by Theodorski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Apr 03, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Toyota of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

More
April 02, 2023

Everyone I worked with was extremely friendly and the rates were reasonable when compared to Southern California. I knew I was dealing with a much more ethical dealership and I would absolutely recommend More

by GFASCILLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Macias stepped in for Scott, since he was on vacation, and we was great to work with. , Brian Berg, Cate MacPherson, Scott Weigand
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Apr 03, 2023 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

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