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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

January 20, 2021

Our salesman Benji was professional and made the experience painless and quick. Would recommend him for anyone looking to purchase a new or used vehicle. More

by BEAUJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
Jan 20, 2021 -

Lithia Toyota of Medford responded

Beau, Thank you for sharing your experience with us! We're happy to hear it went well working with Benji and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

January 20, 2021

It was fine. I had an appointment so didn't have to wait to long. I did wait for Jarred to go to customer service and do paperwork before he waited on me. The other man waited on probably four other people More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
January 20, 2021

Jayna and the whole staff were patient with me thru the entire buying adventure. Everyone at Lithia Toyota was respectful and patient. Great car buying experience. More

by MOS5SIBLINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Jayna Lack
Jan 20, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear Jayna and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Troy Kloke, General Sales Manager

January 19, 2021

Benji was so helpful and listened to what I was looking for. They worked hard to get me the payments I wanted, an easy and enjoyable process! More

by HEATHER604503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Brian Berg
Jan 19, 2021 -

Lithia Toyota of Medford responded

Heather, Thank you for taking the time to share your feedback with us. Benji and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Troy Kloke, General Sales Manager

January 19, 2021

Disorganized dealership (salesmen) without concise knowledge of procedures of the sale. Unable to explain in detail reason for certain forms. Salesmen appeared to be short staffed helping multiple cus More

by G.LEO319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Philips, Kareem Duncan, Mike Rapport, Scott Weigand
Feb 05, 2021 -

Lithia Toyota of Medford responded

Hello, Providing a positive experience is our top priority, and we’re sorry that we failed here. I'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. Troy Kloke, General Sales Manager

January 16, 2021

Lithia took good care of me. They genuinely looked after my interests. I will definitely be a repeat customer. I would like to thank them. More

by SHARPDOG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, John Matthew Uri, Scott Weigand
Jan 17, 2021 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

Jan 17, 2021 -

SHARPDOG responded

Thanks Troy! You have a good crew there. Please thank them all for me! -Preston Moser sharpdog@gmail.com

January 15, 2021

There is always someone there to help. Loren goes early and always gets taken care of in a friendly fashion. john is always helpful and pleasant. More

by BINGOCAROL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jan 15, 2021 -

Lithia Toyota of Medford responded

Thank you, Carol, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

January 15, 2021

Reliable and friendly service as usual. Professional team and good communication, fast turnaround time for an oil change. Went through list of other recommended repairs with no pressure. More

by JEREMYLEEVER
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jan 15, 2021 -

Lithia Toyota of Medford responded

Thank you for your business and this review, Jeremy! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

January 15, 2021

Service was excellent. You should give John Oppy a raise. His help with getting most everything under warranty was fantastic. I will speak well of Toyota to others because of this. More

by aliceplm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy
Jan 17, 2021 -

Lithia Toyota of Medford responded

Thank you, Alice, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John here at Lithia Toyota of Medford. Mark Grossman, Service Manager

January 14, 2021

The check in process was disorganized. I made the appointment online (very easy), but no one had a record of my appointment. The actual service was great. More

by GCMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Jan 14, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're sorry to hear that there was some confusion at your check-in. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

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