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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,807 Reviews
Call Dealership (541) 930-3030
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1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

April 25, 2023

Service tech was professional and service was prompt. I would recommend working with Joe Kyttle. More

by monroeec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
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Apr 25, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe and the team met your expectations. Thank you again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

April 25, 2023

I had low oil right after my oil change, and no leaks. I have tried to contact the Service Dept several times to have them remedy this, but only one call back that I missed. Called again and no return cal More

by Noone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
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Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

April 24, 2023

I always receive good service from Lithia Toyota. They are quick, efficient and professional. I’ll be back. More

by None3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
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Apr 27, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

April 24, 2023

This service center is too small for the amount of work they consistently have. The area where customers wait to meet with service advisors is too small and cramped. The service providers do the best they More

by JJSCHILDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, David Solorio
Report | Print
Apr 25, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. While we're glad to hear that our team provided you with good customer service, we do apologize for an inconvenience you experienced while being at our dealership. We appreciate your business, and we hope to see you again! Mark Grossman, Service Manager

April 23, 2023

The experience was smooth, quick, and pleasant. The purchase of a new ride made simple! More

by MIDNIGHTJACK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
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Apr 24, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Troy Kloke, General Sales Manager

April 22, 2023

I brought the car in and had an appointment. It was serviced immediately. The carpet was also cleaned. Nice. More

by ECOPAMC
Recommend Dealer
Yes
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Apr 23, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

April 21, 2023

Said that part of my service package was washing my car. My car was not washed. More

by JCLAYTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Report | Print
Apr 22, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to turn this around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to us directly at your convenience. Mark Grossman, Service Manager

April 21, 2023

Could really use better coffee. The rest was good. Everyone was cordial and professional. Thanks More

by jflash52
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Apr 22, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

April 21, 2023

Came in for lifetime oil change, asked service department to fix a flat tire as well, had some complications because the tire was tricky...Joe went above and beyond to help out. Not being pressured and being More

by KB28
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Apr 22, 2023 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

April 20, 2023

I made an apt for routine service and oil change. Usually this means prompt service. Not so this time. Everyone was courteous and friendly. I will make a morning apt next time. More

by S2place
Recommend Dealer
Yes
Report | Print
Apr 20, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

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