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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,806 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

April 28, 2023

I like Lithia tooth. I've been going there for a long time and they are always friendly and courteous. More

by CMW_MJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

April 28, 2023

Great job, really knowledgeable about the used truck. Would buy my next car from him More

by TOMTAMMY858
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Whitley
Report | Print
Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

April 27, 2023

Great servoce and all the employees had a smile pn there face. Also wjen speakong woth customers they were very therough. More

by andrea.tweed82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Apr 27, 2023 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department, Andrea! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

April 26, 2023

Excellent David solorio is an excelent person to me. He is attentive, Kind and looks for a way to help you leave with a car More

by IRMAPINEDA64
Recommend Dealer
Yes
Employees Worked With
David solorio
Report | Print
Apr 26, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out, Irma. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

April 26, 2023

Friendly. Professional. Done right. On time. No I think this review system is broken and ineffective. You need to work on it. More

by BURTONS2500
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 26, 2023 -

BURTONS2500 responded

Just to clarify the above. Lithia Toyota did a great job for me, but my experience doing a review with DealerRater was horrible. That system needs to be fixed!

April 26, 2023

It was good Wait time wasn't bad And the service was what we were expecting More

by DEEANDMIKE
Recommend Dealer
Yes
Report | Print
Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

April 26, 2023

Good, but they ate slow to returm phone calls I've generally been pleased with the service More

by BERTMCKEE
Recommend Dealer
Yes
Employees Worked With
Idl
Report | Print
Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you for your feedback, Bert! We appreciate your business and hope to see you again soon. Mark Grossman, Service Manager

April 26, 2023

Just fine. The wait for our vehicle was long. Matching the discount price at Grants Pass Toyota was easy and appreciated More

by ECDINGER
Recommend Dealer
Yes
Employees Worked With
David Solario
Report | Print
Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

April 26, 2023

The level of service from the mechanics was fine, but the customer service by the front office staff was dreadful. If I had the option I would take my business elsewhere. More

by TLDEHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Kyttle, Jarren Brown
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Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

April 25, 2023

Service tech was professional and service was prompt. I would recommend working with Joe Kyttle. More

by monroeec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Apr 25, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe and the team met your expectations. Thank you again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

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