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Lithia Toyota of Medford

Medford, OR

4.6
4,816 Reviews
Lithia Toyota of Medford is focused on providing customers with an honest and simpler buying and service experience. We believe in giving customers straightforward information so that they can make confident decisions. Lithia Toyota of Medford joined Lithia Motors in December 1974 and became the second Lithia store. They moved from their location at the Lithia Motors headquarters to a brand-new facility in 2000. Lithia Toyota of Medford has been awarded the prestigious Toyota President's Award for 16 consecutive years. Lithia Toyota of Medford, near the surrounding areas of Medford, Ashland, Grants Pass, Central Point, Jacksonville and Rogue River Oregon, features a wide selection of new Toyota and used Toyota cars, trucks and SUVs. Our inventory includes new models such as the Toyota Yaris, Corolla, Matrix, Camry, Prius, Sienna, Avalon, RAV4, FJ Cruiser, Venza, Highlander, 4Runner, Sequoia, Land Cruiser, Tacoma, Tundra, Scion xD, xB, tC, & Scion iQ. Lithia Toyota of Medford also has Toyota Certified Used Vehicles that meet Toyota's demanding standards for quality and pass a meticulous certification process.
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1420 North Riverside Ave

Medford, OR

97501

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Showing 4,816 reviews

January 10, 2022

Lithia Toyota is the way to go. Extremely helpful and professional. They have an amazing service department. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

January 10, 2022

They were very helpful and efficient. Mark was awesome. I brought my car in and all was completed same day More

by Mom22biys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear Mark and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

January 10, 2022

Zach Was very helpful, courteous, and efficient. There’s not that much more to say, and a request of this kind in the survey is not a good way to get input. More

by SLSEDONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Jan 11, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. Zach and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

January 10, 2022

When I first went into the dealership one or two customers weren't wearing masks, but all employees were wearing masks. When I returned to get my car, none of the employees were wearing masks. At s More

by lwilliamsusi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mark Grossman, Service Manager

January 10, 2022

I went in for my 25.000 mi check up and the service was outstanding. I was in and out in an hour. Thank you. More

by LONYPATTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

January 10, 2022

John and the rest of the team were great. Quick service much appreciated. Keep up the great work! More

by BARBI718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with John and our team, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

January 10, 2022

Not the first time I've rated this shop low, and for similar reasons this time as before. The line was short and they got me in for a oil change and lube. Except they didn't do the chassis lube. Not More

by TALON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't see the people that helped
Jan 27, 2022 -

Lithia Toyota of Medford responded

Talon, providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this. Mark Grossman, Service Manager

January 10, 2022

Lifetime oil change service was on time and Zach was great to work with. Thanks! More

by Swittmers
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach
Jan 11, 2022 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Zach met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

January 10, 2022

I Love bringing my car for service here. I’m always surprised by how quick they are. very friendly & a comfortable waiting room. My only complaint is they don’t clean my car anymore. I really like when More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lithia Toyota of Medford responded

Nicole, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

January 09, 2022

They found an appointment for me that was convenient even on short notice. The service took less time than I had anticipated allowing me an opportunity to get out of town for the holidays more efficiently. M More

by Freeskyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

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