Lithia Toyota of Medford

I Love bringing my car for service here. I’m always surprised by how quick they are. very friendly & a comfortable waiting room. My only complaint is they don’t clean my car anymore. I really like when surprised by how quick they are. very friendly & a comfortable waiting room. My only complaint is they don’t clean my car anymore. I really like when they do that. More

Lifetime oil change service was on time and Zach was great to work with. Thanks! great to work with. Thanks! More

Fast and attentive to details. Did everything I asked for and left the car cleaner than I brought it in. Thanks to Zach at the front counter and service team. Positive experience overall. and left the car cleaner than I brought it in. Thanks to Zach at the front counter and service team. Positive experience overall. More

Lithia Toyota is the way to go. Extremely helpful and professional. They have an amazing service department. professional. They have an amazing service department. More

When I first went into the dealership one or two customers weren't wearing masks, but all employees were wearing masks. When I returned to get my car, none of the employees were wearing masks. At s customers weren't wearing masks, but all employees were wearing masks. When I returned to get my car, none of the employees were wearing masks. At some point you gotta wonder if they even follow the law here. More

John and the rest of the team were great. Quick service much appreciated. Keep up the great work! much appreciated. Keep up the great work! More

They were very helpful and efficient. Mark was awesome. I brought my car in and all was completed same day brought my car in and all was completed same day More

Zach Was very helpful, courteous, and efficient. There’s not that much more to say, and a request of this kind in the survey is not a good way to get input. not that much more to say, and a request of this kind in the survey is not a good way to get input. More

All was excellent with one exception. Lithia Toyota seems to have a policy of charging for tire rotations for those who have not purchased tires at Lithia Toyota, even if the vehicle was purchased there with to have a policy of charging for tire rotations for those who have not purchased tires at Lithia Toyota, even if the vehicle was purchased there with the tires that are in it. The need to rotate tires elsewhere, to avoid an additional charge, when this is an fairly simple and fast procedure, is a big time sync for customers. Likewise, when loyal customers purchase a vehicle from Lithia in the Rogue Valley versus leaving to Portland, etc. we entrust our hard earned dollars to Lithia and do not expect the insult of being charged for a tire rotation after purchasing a service plan. Due to this I am unable to give the highest survey ratings. More

Not the first time I've rated this shop low, and for similar reasons this time as before. The line was short and they got me in for a oil change and lube. Except they didn't do the chassis lube. Not similar reasons this time as before. The line was short and they got me in for a oil change and lube. Except they didn't do the chassis lube. Not the first time either. They get two stars for immediately pulling my vehicle back in and lubing the easy to check spot, being this want the first time. **Update, dealer said they would contact me about this issue so they can improve. Haven't heard from them in over a month. Just another example of saying they are going to do something and then not. I just want to be able to trust my vehicles it's getting serviced correctly. It shouldn't be so easy to find mistakes. More