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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

January 25, 2022

Been there 3 times. left for 3 hours. Car same place. Demanded a time for Saturday. Let’s see if it gets done the 4 time. More

by kathleen
Recommend Dealer
No
Employees Worked With
Boss of the green team
Feb 11, 2022 -

Lithia Toyota of Medford responded

Thank you for your review, Kathleen. We're sorry to hear about your experience and would like to see what we can do to turn this around for you. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

Feb 14, 2022 -

kathleen responded

Kathleen Morse 541-944-2650 Kathleen.morse5@gmail.com

January 24, 2022

Very helpful and friendly staff! Service was quick and my truck is running great! Somehow I managed to get in by appointment on a slow day. I will say appointments are the way to go here. More

by MCHARLBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Curphey
Jan 24, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We look forward to having you as one of our valued customers for years to come. Mark Grossman, Service Manager

January 23, 2022

These guys are very quick and do an excellent job with my vehicle. This is why I keep coming back. More

by Bernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, Thomas Curphey, Scott Knuepel, Deanna Jackson, Joseph Kyttle, Jarren Brown
Jan 23, 2022 -

Lithia Toyota of Medford responded

Thank you, Bernie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

January 22, 2022

I enjoy going to this dealership I bought four cars from here and when I get the service done I don’t have to wait too long and they always have room to get me in. More

by Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Jackson, Joseph Kyttle
Jan 23, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

January 22, 2022

Was very flexible on timing and other logistics while purchasing my Toyota, while living out of state. I had originally planned on purchasing my car at a different dealership, but after the sales rep tri More

by Molly1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayna Lack
Jan 23, 2022 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you, Molly. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

January 22, 2022

Seemed to be accommodating to my needs except they would not entertain taking my Audi A8 with low miles as a trade in which was very frustrating. More

by CCBENNETT55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Soares
Jan 23, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your feedback regarding how accommodating our team was and how you feel we can improve and better ourselves. We appreciate your business and hope to see you again soon Troy Kloke, General Sales Manager

January 22, 2022

Ireally like this dealership, people are grt..my service contact person Scott is always on top of it,let's me know if there is a delay,or if I need another part.Im moving, I hope the dealer there will be a More

by JIMBOALOHA
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Jan 23, 2022 -

Lithia Toyota of Medford responded

It's great to hear that Scott is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Jim, for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

January 22, 2022

I'm very happy with my purchase, I did feel a bit rushed and pressured, but at the same time I know that the market is crazy right now and that is part of buying from a dealership. More

by MADISYN TUCKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candance Clark, Brian Berg
Jan 23, 2022 -

Lithia Toyota of Medford responded

Thank you, Madisyn, for taking the time to write this review and letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

January 21, 2022

Friendly, helpful, knowledgeable, spent time to meet my requirements and brought the deal together within my limitations. More

by NONE3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kane, John Rogers, Skyler Reagan
Jan 21, 2022 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Troy Kloke, General Sales Manager

January 21, 2022

So grateful for all the people at Lithia Toyota of Medford! They work so hard, do a great job. They are always professional and go out of their way to be kind. More

by Roger Volf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jan 21, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review, Roger. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

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