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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

January 27, 2022

The Parts Department representative did an excellent job of assuring the right parts match for my wife’s vehicle and then passing it off to Jarren of the Service Department to have the parts installed on th More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young man in Parts Department…don’t recall his name., John McNerny, Joseph Kyttle, Jarren Brown
Jan 27, 2022 -

Lithia Toyota of Medford responded

We appreciate your business, Joseph, John, Jarren, and our team looks forward to serving you again soon! Mark Grossman, Service Manager

January 27, 2022

Great! They were super helpful and kept me informed of timing. We will continue to use their services. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jan 27, 2022 -

Lithia Toyota of Medford responded

It's great to hear that John was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

January 27, 2022

Made an appointment. Service done on time. Everyone friendly. Got out of there quickly. Everything OK More

by BABSY01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jan 27, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to leave us a five-star rating. We're glad our crew was able to serve you and demonstrate our commitment to great service. Mark Grossman, Service Manager

January 27, 2022

Charlie was incredibly helpful and nice, and made the entire process so easy and quick. We will definitely buy from here again! More

by NECIAMURCHISON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Whitley
Jan 27, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Charlie and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

January 26, 2022

Waited too long to get someone to get my car to me. Not sure if I'd go back More

by NONE3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Feb 12, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

January 26, 2022

I came in to get my 20,000 mile oil change. I live up in Roseburg and really can’t stand Clint Newell Toyota. They are unprofessional and treat their costumers like they are idiots. I bought my scion from h More

by TRISHA_92084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jan 26, 2022 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Trisha, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

January 26, 2022

Quick, friendly service at a good price. The scheduling was very easy and the job well done. More

by NA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle, Jarren Brown, Thomas Pitts
Jan 26, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

January 26, 2022

Had a good experience with John and Lithia. Love my new Prius! Thank you. Don. More

by Don
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hi. Sorry, I don’t remember John’s last name. , John McNerny, John Oppy
Jan 26, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Don, and we are thrilled that you found your experience with John to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

January 26, 2022

Always the best experience!! Joe is very helpful! I would not go anywhere else! Fast friendly to the point ! Troy Kloke is the man!! More

by RRR97501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jan 26, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

January 26, 2022

Great service, respectful, and friendly! Will bring my vehicle back for service again with confidence More

by Rburkhalter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jan 27, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

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