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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

August 06, 2022

Always a pleasant staff to service our vehicles over the last 12years! I’ll be back. More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Aug 08, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

August 05, 2022

I had dealt with Lithia in the past and was hesitant about buying here. It was a better experience this time. More

by momof3k
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
Aug 08, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new purchase! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford; we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

August 05, 2022

Very service oriented, helpful and professional. Recommend to take care of your car or truck More

by AVERYFAM10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Aug 08, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

August 05, 2022

Very helpful when we purchased a used car! I would absolutely recommend to friends and family. More

by SAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayna, Evan Seegmiller, John Rogers, Jayna Lack
Aug 08, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

August 05, 2022

Great personal customer service Only complaint was I received an email the following day stating that I had been a no show to my appointment wT ? More

by MALEXA5531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Aug 08, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to leave us a review. We're sorry about the email you received. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

August 05, 2022

Very busy service department but also very professional team. My car was ready when promised. More

by 541OBRIEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Aug 08, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

August 04, 2022

Both salesman’s that we worked with were amazing. Very helpful abs they worked to get our business. Would recommend. More

by VANESSAHOWARD28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Jon Vevera, Skyler Reagan
Aug 08, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new purchase, Vanessa! Thank you for taking the time to leave us this great five-star review. We're thrilled to hear that you found your experience with our crew to be a positive one. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

August 04, 2022

Although parts were back ordered service was helpful, responsive and courteous. Car was clean and ready as soon as they could get the work finished. More

by PHVINESTOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Aug 08, 2022 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to leave us your feedback. We truly appreciate your business. We look forward to having you as one of our valued customers for years to come. Mark Grossman, Service Manager

August 04, 2022

Overpriced. Nickle and diming. Don't get the job done unless you pay 3x what it should cost... sometimes the entire value of your vehicle. Doesn't matter what yo More

by BeyonceWithMe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No Thanks
Aug 11, 2022 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

August 04, 2022

The service rep was helpful and prompt with getting me set up for my appointment, I didn't have a ride home while my truck was being service, so they shuttled me home. Came back a couple hours later to pi More

by LISAHIMES33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart (my shuttle driver) ?, Vince Castano
Aug 08, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

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