Lithia Toyota of Billings

GREAT Transaction At 57 years old I have had numerous automotive purchases and interactions with many dealerships. I was extremely impressed with Greg and Pat and the At 57 years old I have had numerous automotive purchases and interactions with many dealerships. I was extremely impressed with Greg and Pat and the no nonsense approach they brought to the table. Greg's extra effort to make sure every aspect of the purchase went smoothly was greatly appreciated. I'll be hard pressed to ever consider going elsewhere to purchase an automobile. More

PAINLESS We Dealt with Greg Gustafson for a second time in three years. He was very knowledgable about all aspects of our new Highlander and took care of ever We Dealt with Greg Gustafson for a second time in three years. He was very knowledgable about all aspects of our new Highlander and took care of everything to do with our order. We had dealt with Greg about 2 years earlier and we're confident that he would take care of all our needs and all our concerns in the process. All the people we have came in contact with, over the many years dealing with Lithia Toyota in Billings, we have always been treated with respect and a caring attitude. We will have many more interactions with Lithia Toyota and feel confident that our needs will be met promptly and with a friendly attitude. Hats off to all at Lithia Toyota of Billings !!! More

Best Vehicle Experience I've Ever Had We had the pleasure of working Max Erickson at Lithia Toyota located in Billings, Montana this week. Max and the finance team worked very hard to We had the pleasure of working Max Erickson at Lithia Toyota located in Billings, Montana this week. Max and the finance team worked very hard to get us the vehicle we wanted at a price point we could afford. This was my first car buyin experience where I did not feel pressured. My previous experiences at other dealerships left me feeling like I was at the mercy of the salesman and the "man behind the glass". In my experience with Max and the team at Lithia, I felt in control of the sale and felt like Max and the rest of the team were honestly working to meet my needs, not their sales goals. I would highly recommend working with anyone at the Lithia Toyota dealership in Billings, Montana. They are honest and truly worked to meet what we were looking for. More

Purchasing 2nd vehicle/Smooth transaction! Met with Max Erickson to look at a pre-owned Highlander. He showed us 2 different models. He made the buying experience very easy and enjoyable. Rob Met with Max Erickson to look at a pre-owned Highlander. He showed us 2 different models. He made the buying experience very easy and enjoyable. Robert Muir in service was helpful as usual. It is usually a dread when going to the dealership to buy a car, but not this time. This was by far the easiest and smooth buying experience. We would recommend working with these gentlemen and all the staff at Lithia Toyota in Billings in the future. Thank you!! More

Purchase new car /tradein 2 toyotas The service we received was excellent. We appreciate the service given by sales (Jake Gruel), finance (Sarah Smith) and the unseen individuals who p The service we received was excellent. We appreciate the service given by sales (Jake Gruel), finance (Sarah Smith) and the unseen individuals who prepped the vehicle. More

Great service and very fast! We got to the dealership at 9:30am and we left by noon with our new truck! We worked with Brittnee over the Internet and when we got there we worked w We got to the dealership at 9:30am and we left by noon with our new truck! We worked with Brittnee over the Internet and when we got there we worked with Max Erickson. Max was great and we enjoyed our car buying experience! This was by far the easiest and best time we have ever had looking for a car/truck and they got our payments lower then we wanted! Max was fun and enjoyable to be around and work with. We will recommend Max Erickson to everyone we know and this will be the place we buy our next car from also!Today they earned a lifetime customer! 110% awesome! Thank you everyone at Toyota! Especially Max and Brittnee! More

Outstanding Customer Service The customer service I received when purchasing my new Toyota Highlander exceeded any other type of service I received when buying a new car. I was in The customer service I received when purchasing my new Toyota Highlander exceeded any other type of service I received when buying a new car. I was informed when my car was going to arrive, when it would be ready to pick up and given an invoice so I knew what the price would be before I drove up to Billings to get it. Jerry McKeen spent 4 hours going over all the SUV's manuals, buttons in the vehicle, and he paired my phone so I could use the features of Entune right away! He walked my husband through the various dept. of the dealership, and introduced us to each one. I have never had such a positive experience like this, and it made us both feel appreciated. More

Amazing service above and beyond Before movin to Montana a few weeks ago I was in contact with Kristen. She helped me select a car from the stock and got most of the paperwork ready. Before movin to Montana a few weeks ago I was in contact with Kristen. She helped me select a car from the stock and got most of the paperwork ready. She was great to work with and kept on contact through this process. I bought a Toyota 2015 Rav 4 from jake gruel the salesman in was pared with. He was patient as I looked at the stock. He was knowledgeable about what I was looking for. Now for the above and beyond. While my wife waited for me, my youngest threw up in our other car. We took the our other car back the next day to see if the dealership could clean it as we were new to town. No one was available, so jake took it back and cleaned it himself. He had already closed the deal, but did this for us anyways. I would buy a car from this dealership and this salesman again. More

WORTH THE WAIT We pulled on the lot at 9:30 am, picked the vehicle we wanted before 10, and drove home in the vehicle we chose at 5:30 pm. With two kids under 2, it We pulled on the lot at 9:30 am, picked the vehicle we wanted before 10, and drove home in the vehicle we chose at 5:30 pm. With two kids under 2, it was a VERY long day! The Dealership matched the interest rate of the bank, but only after 4 times... Why don't they just start out at the lowest? We love the truck; Max the salesman was GREAT (we are very picky, and hard to deal with!) We bought a 2015 Tundra Beartooth Edition. Awesome truck! More

Great Experience! Every one of the people that we dealt with was extremely helpful and friendly. They gave us as much time as we needed to make informed decisions all Every one of the people that we dealt with was extremely helpful and friendly. They gave us as much time as we needed to make informed decisions all the way through to buying a new Tacoma. I first talked with Kristen Paulsen by phone. Her skills in locating possible vehicles that we would be interested in were outstanding. Although the dealership did not have the exact model, she located two trucks in stock that had a combination of these features. She is articulate, responsive and caring. With her help we felt confident that our trip from Bozeman to Billings would be productive. Once we were at the dealership we spoke with her and she introduced us to their salesman Max Erickson. Max did a super job in helping my husband determine the model that would be right for him, which incidentally was not the truck he originally had in mind. Max was patient and friendly. He responds thoughtfully and honestly to questions asked. He gave us all the time we needed to make an intelligent decision. He was outstanding as a salesman. We had two low mileage Toyota vehicles that we wished to trade. The Sales Manager, Patrick O'Neil was very professional, thoughtful and courteous. Together we reached a deal where Lithia took in the two vehicles and we drove home in a 2015 Tacoma. All this said, we started out this journey "just to look!" Phil in the Finance Department was very nice, helpful and pleasant as well. Our experience at Lithia Toyota of Billings was super! Without exception, each of the people we dealt with were helpful, thoughtful and professional. We were given ample time to make decisions without unwanted sales pressure. We would highly recommend this dealership. Ron and Pat Milledge More