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Lithia Toyota of Billings

Billings, MT

4.6
824 Reviews

1532 Grand Ave

Billings, MT

59102

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824 Reviews of Lithia Toyota of Billings

August 19, 2024

We had a wonderful experience at the Lithia Toyota of Billings. Our salesman TJ Hintz made this process efficient and enjoyable. We felt like TJ really understood what we were looking for as we are about More

by Terrachvz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terence Brake, TJ Hintz
Aug 19, 2024 -

Lithia Toyota of Billings responded

Thank you for sharing your wonderful experience at Lithia Toyota of Billings! We're glad to hear TJ made the process efficient and enjoyable. We look forward to continuing our business with you as well!

August 18, 2024

Lithia Toyota sold me a 2019 Tacoma that is supposed to be "Certified preowned", but the fluids are low, the filters are dirty, the interior is filthy and has damage all over, there's a rattle that a deaf More

by Tanya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brittany Pierce, Clinton Shelton
Aug 20, 2024 -

Lithia Toyota of Billings responded

Tanya, Thank you for taking the time to review your experience. We appreciate your business and want you to enjoy your 2019 Tacoma. I would appreciate an opportunity to speak with you directly and gather additional feedback. Please reach out to me directly when you have a moment so we can address these issues properly. Michael Cleveland - Service Manager - 406-281-8381

Aug 20, 2024 -

Tanya responded

Of course I called Michael as soon as I received the email notification about this comment and of course, no response. Same as the last voicemail I left for service. I would have booked online, but their software has been double-booking people the last 3 months and I didn't want to deal with that nonsense. Truck still has a rattle in the cab, is still dirty, still has damage in cab, still has dirty filters and low fluids, still looks like you lied about performing the certified pre-owned safety inspection. Just talked to another customer who had a similar experience at Lithia Toyota. Clearly Toyota doesn't care one bit about dirty dealerships! And, yeah, I am annoyed and frustrated and I was nice and cooperative at first, but now I realize they held off getting anything scheduled until it passed the 3 day buyer's remorse policy in Montana. Such dirt bags! Was this a repo and you did the inspection before the last guy and that's why you just figured it was good enough? Thought you could trick me because I'm female? Where is the other key? Do I have to worry about the former owner stealing my truck because they still have a key??

Aug 20, 2024 -

Tanya responded

Just went through the 160 point safety inspection and found at least 10 points that you flat out lied about Replace wiper blades - I had to have them write it into the contract because the blades sucked so bad No abnormal rattles/squeaks in interior - rattle in cab Interior is free of debris - not done Dash and vents are clean - not done all crevices are clean - not done glove box and console compartments are clean - spills and filth all over cabin air filter condition - filthy and full of leaves seats, carpets, floor mats, headliner free of stains - several large white marks on leather and doors I have a sun roof, my paperwork says n/a I have seat heaters, my paperwork says n/a I think small claims court is my only option at this point!

August 18, 2024

Tj was very friendly,welcoming and he answered all my questions. The dealership also has a variety of cars you can choose from . More

by magdaline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Hintz
Aug 19, 2024 -

Lithia Toyota of Billings responded

We're delighted to hear that TJ provided such a welcoming experience and answered all your questions at Lithia Toyota of Billings. Thanks for highlighting our wide selection of cars!

August 17, 2024

Charismatic guy that will listen to what you want and do his best to give it to you. Tell him what you want and don’t beat around the bush and he will work with you to get you a deal that you’re happy with. More

by alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Hintz
Aug 19, 2024 -

Lithia Toyota of Billings responded

Alex, thanks for the recommendation! We're glad to hear you had a great experience with our team at Lithia Toyota of Billings. Enjoy your new ride!

August 11, 2024

I was double Teej’d, and I left satisfied! Both TJ’s are great to work with! More

by josiemckenna0122
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
TJ Hintz, TJ Bromgard, Levi Wallace
Aug 12, 2024 -

Lithia Toyota of Billings responded

Thank you for the positive rating! Until next time, safe travels!

August 08, 2024

Bought a Corolla from TJ a few months ago. I came back to get something faster, and he was quick, efficient, and worked with my schedule.10/10 More

by samuelwine19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terence Brake, Matt Koziovski, TJ Bromgard
Aug 08, 2024 -

Lithia Toyota of Billings responded

Samuel, we're glad to hear TJ provided you with quick and efficient service at Lithia Toyota of Billings. Enjoy your new ride!

August 01, 2024

I am very happy this is the Toyota dealership where I found the 2024 Toyota Landcruiser 1958. They have great customer service. Can see people like working for this dealership. I am looking forward to ha More

by kathrynkleinman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Finance Dept, Robert Muir, TJ Bromgard
Aug 05, 2024 -

Lithia Toyota of Billings responded

Kathryn, we're delighted to hear you're happy with your new 2024 Toyota Landcruiser and our customer service at Lithia Toyota of Billings! We look forward to taking care of you and your vehicle in the future. Thanks for choosing us!

August 01, 2024

Made me feel that I was important to them. Provided me with information that made my purchase more knowledgeable. Thank you for your time and effort More

by tahardy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Strege, TJ Bromgard
Aug 01, 2024 -

Lithia Toyota of Billings responded

We're delighted to hear that you felt valued and well-informed during your visit to Lithia Toyota of Billings. Thank you for choosing us, and we appreciate your kind words!

July 28, 2024

He made the buying process very easy and I was able to do most of the paperwork beforehand and minimized the time at the dealership. More

by becakopf24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer , TJ Bromgard
Jul 29, 2024 -

Lithia Toyota of Billings responded

We're delighted to hear that the buying process was smooth and efficient at Lithia Toyota of Billings. Thanks for sharing your experience!

July 23, 2024

Theu were straight forward and got the truck I wanted. Very happy with the truck More

by Garrett.Carrithers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Bromgard
Jul 23, 2024 -

Lithia Toyota of Billings responded

Thank you for choosing Lithia Toyota of Billings! Enjoy your awesome new truck!

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