Lithia Toyota of Billings

Max was friendly, "put us at ease," and listened to what we had to say. He had our "best interest at heart" and was exceptional. I wouldn't hesitate to refer him to others looking for a c listened to what we had to say. He had our "best interest at heart" and was exceptional. I wouldn't hesitate to refer him to others looking for a car. More

My boyfriend and I stopped into lithia Toyota just to look..... Both went home with new vehicles. If it wasn't for Chris I'm not sure we would have purchased. Great customer service from everyone. I happ look..... Both went home with new vehicles. If it wasn't for Chris I'm not sure we would have purchased. Great customer service from everyone. I happen to be very nervous and took only about an HOUR to finally make a descision. Chris was very comforting and no time did I feel pressured into anything. I deffinatley recommend lithia toyota... And of course ask for Chris wells ! :) More

I always thought all car salesman were the typical pushy, won't stop talking, only looking out for their selves kind of people. I found out I was wrong. Right from the start Max Erickson made me feel welco won't stop talking, only looking out for their selves kind of people. I found out I was wrong. Right from the start Max Erickson made me feel welcomed. He listened to what I wanted. And when I said no to something (such as no leather seats) he didn't push. He made me and my husband feel like we were doing business with a friend who had our best interest in mind. He did what ever he had to do to help me. He gave me great advice such as, "you should try to sell your old car on your own rather than trade it in. You will get more for it". And that in fact is what I did, he was right, and I was able to come up with more of a down payment. Because I sold my car before my new one came in (we had to order it). He gave me a loaner free of charge. He shared personal things about himself such as were he was from, his family, life experiences, ect. Which in the long run made me relax and feel more comfortable with the whole process and with him. I felt like I was doing business with a friend. I would without hesitation recommend Billings Toyota and I suggest people ask for Max Erickson. He will do what he can to make the buying a car experience less painful. In my opinion Toyota of Billings should do what they can to keep Max Erickson around. He is a great guy! Thanks Max for everything! More

It was a divine appointment with Max. God had him come and help us when no one else would come out and talk with us. Max and Pat O'Neil did what they could to help us get our SUV. God worked a miracle t and help us when no one else would come out and talk with us. Max and Pat O'Neil did what they could to help us get our SUV. God worked a miracle threw them and it was awesome how God worked it out that we could get the SUV. Max was our angel when we needed a person to help us out. God knew that it would impact his life and those that he shared our story with. We REALLY appreciated his help a lot. Our car broke down and at Pita Pit and we had to walk to O'Rileys to get some parts to help us get back to Glendive. We stopped at the lot on the way to the parts store. A salesperson was standing outside and looking around. He never came up to us to see if we needed any help or not. I was drawn to the 2006 Ford Escape. So we walked the length of the lot then headed on to O'Rileys. Bought what we would hope would fix our van so we could go home. On the way back past your dealership Max came out and talked with us with in a min. after we stepped back on the lot looking at the Escape again. Max, took us for a ride in the car and let us drop some things off at the van on our way back to the lot. Then we went in and did the paper work and with in a couple of hours we were out of there. Due to the insurance office being closed we had to stay in Billings over night. Max took us to where we would be staying the night and then came and picked us up in the morning and took us back. Max bent over backwards for us. If I never need a car again I will go to Max. If I were you I'd give him double of what you give the guys for a good report. I thank God for Max being our salesperson. Gary and Vicki Fish More

Excellent salesmanship. friendly, good listening skills, sincere, trusting, eye contact, good people skills, road test and example of use of different gears on a hill climbing and descending, explained warr sincere, trusting, eye contact, good people skills, road test and example of use of different gears on a hill climbing and descending, explained warranty fully, just an excellent experience. Given the excellent rating because of being at other dealerships in the past and did not like the pushiness of the sales associates. I also dealt with Michael Duff, F and I manager, Patrick ONeil sales manager, along with my prime salesman Max Erickson, they were all excellent.. More

Great Experience, Greg was knowledgeable and professional in my purchase of the Toyota Tundra. He was able to get what I wanted in the purchase of the Tundra. Thanks again, Bill Kuzma in my purchase of the Toyota Tundra. He was able to get what I wanted in the purchase of the Tundra. Thanks again, Bill Kuzma More

I had the pleasure of working with Chris Wells today, WONDERFUL salesman! I was very nervous about making a purchase and he was incredibly helpful and made me feel very confident in my purchase. At no ti WONDERFUL salesman! I was very nervous about making a purchase and he was incredibly helpful and made me feel very confident in my purchase. At no time did I feel intimidated or feel like I was being forced into anything. More