Lithia Toyota of Billings

repeat buyer great individual to work with very knowledgeable and will work with you until you get what you want. I started with an email request the response was great individual to work with very knowledgeable and will work with you until you get what you want. I started with an email request the response was with in hours and followed up until I met with Max. All my contacts were great More

1st time car buyer I give the folks at Lithia Toyota of Billings a perfect rating because they all had my best interests at heart as this was a first time buying experie I give the folks at Lithia Toyota of Billings a perfect rating because they all had my best interests at heart as this was a first time buying experience. I want to recognize Aldo Rowe specifically. Having sons of his own he took me under his wing and made sure I ended up with something reliable and appealing for someone of my youth. Even though I originally had interests in a different model, he delivered a vehicle I love more and more each time I set foot behind the wheel. Overall it was a very humbling and awesome experience and one I'll never forget! More

Amazing Customer Service I began my contact with Lithia Toyota with internet contact with Ms. Brittnee Russell she tried to find me just what I was looking for in a Tundra... I began my contact with Lithia Toyota with internet contact with Ms. Brittnee Russell she tried to find me just what I was looking for in a Tundra... which was not an easy task. When the time came to actually go to the Dealership Jake Gruel was the salesman who helped me into the truck I finally decided upon. From start to finish, each and every person I had contact with at Lithia Toyota was just amazing in their honesty and their ability to make me feel at ease and well taken care of through the whole process of the purchase. Outstanding professionalism balanced with genuine compassion & common sense! More

pleased Jake was as others have said, is a real pleasure to deal with. The dealership is very businesslike, devoid of the games common to many dealerships, d Jake was as others have said, is a real pleasure to deal with. The dealership is very businesslike, devoid of the games common to many dealerships, designed to renegotiate a done deal upward. You aren't going to steal anything from them, but, they are in business to sell vehicles. They stuck to what they said in their dealing with me. Bill Tester More

Glad you were our sales associate! This bright, energetic, friendly, young salesman definitely needs his own page.... Jake, you were a pleasure to work with, you went above and beyond This bright, energetic, friendly, young salesman definitely needs his own page.... Jake, you were a pleasure to work with, you went above and beyond for us... (even made a special trip back to the dealership and had to remain there with us for quite awhile to assist us when taking delivery of our new vehicle.) We're pleased to have had this experience with you and we thank you! More

great experience Lithia was easy work with speedy which was good when you have a 2 year old with you. Not very easy to get down in price but overall grwat experience Lithia was easy work with speedy which was good when you have a 2 year old with you. Not very easy to get down in price but overall grwat experience More

Jake found me my perfect truck! Fantastic experience working with Jake Gruel, from start to finish! My buying situation was not typical - looking to buy a car while moving to Mont Fantastic experience working with Jake Gruel, from start to finish! My buying situation was not typical - looking to buy a car while moving to Montana, I worked with Jake over the phone and email to find the perfect Tacoma; Jake was helpful and enthusiastic the whole way through, and by the time I got to Montana he had my truck transferred from another dealer and ready to go at Lithia Toyota Billings. All at a great price! Taking delivery of the truck in person was fun, rapid, and enjoyable, with Jake and Mike Duff answering all my questions and getting me financed quickly and fairly. Jake went above and beyond to show me all the awesome features of the Tacoma, and took the time to show me all the tech. features, and even paired my phone to the Bluetooth system. Really can't say enough good things about this experience - would certainly buy another car from Jake at Lithia! Thank you! More

Great buying experience! Max did a a great job letting us make a decision rather than a hard sale. The time it took to make the deal on the car that we wanted was much shorter Max did a a great job letting us make a decision rather than a hard sale. The time it took to make the deal on the car that we wanted was much shorter and more pleasant than other dealers that we have used in the past. Thanks!!! More

Jake was great! Jake Gruel was.....entertaining, yet very helpful. He made the decision to buy new-which we had always said we would never do-a decision we were comfo Jake Gruel was.....entertaining, yet very helpful. He made the decision to buy new-which we had always said we would never do-a decision we were comfortable and happy about. He answered all our questions and if he didn't know he found out. When I picked up the car, Jake made sure I understood everything about all its gadgets and buttons. Even offered to have us come back for my husband's phone to get synced to the system. Overall great experience. (Except this survey doesn't have Jake's name on it and wouldn't accept a write in!) More

Really great customer service. Jake gruel was a great guy to work with very detail oriented, very informative. Brittnee Russell was awesome in getting us all the information we need Jake gruel was a great guy to work with very detail oriented, very informative. Brittnee Russell was awesome in getting us all the information we needed before we purchase the vehicle thank you so much for your hard work team. More