Lithia Toyota of Billings

My Max I have been planning to buy a vehicle for two years. A friend bought a Nissan last year and when I asked her why not a Toyota she said that Lithia sa I have been planning to buy a vehicle for two years. A friend bought a Nissan last year and when I asked her why not a Toyota she said that Lithia sales people are too pushy. I currently have a Corolla and take it there for service. I have always dealt with Jim Harmon and he has been Awesome! He is friendly, responsive and communicates any questions or concerns. I thought I would give Toyota a chance based on my experience with Jim. My husband and I stopped in and met Dave Powell. Dave was great! We test drove a 4 Runner and loved it except there was not much head room for my 6 foot 2 husband. I refused to purchase the 4 Runner prior to test driving a Pathfinder and a Santa Fe. About an hour or two after we left the dealership Dave sent us text thanking us for coming in. I was Impressed! That is customer service! I was also impressed with Dave's professionalism, although he left Lithia he put me in contact with Max. It's funny I know Jim and Dave's last name but Max. He is the like the Madonna or Cher of Lithia, he only needs one name, Max! To the hiring manager of Lithia, you have hit the mark with finding a mature group of salesmen who are in it to have fun and not be pushy. Max was informative, patient and stayed in constant contact with us. We decided on a Highlander but did not want the one on the lot. Max contacted me each time one was arriving for me too look at. The only downside was that the Highlander is so popular that Lithia does not negotiate on the price. For people who do not like to haggle that is a good thing. I would absolutely buy another vehicle from Max at Lithia. More

The only place to shop!!! We will never own any other kind of car but a TOYOTA! Exceptional customer from the front door to driving off the lot. Easy financing process and the We will never own any other kind of car but a TOYOTA! Exceptional customer from the front door to driving off the lot. Easy financing process and the bucket walk seals the deal! Toyota in billings is the best! More

Better than hertz sales and denny menholt luxury I went to Lithia just to get some numbers on leasing a vehicle. I went to some previous dealerships and they wouldn't give me nearly what my car was w I went to Lithia just to get some numbers on leasing a vehicle. I went to some previous dealerships and they wouldn't give me nearly what my car was worth so I was going to see how much it would cost to lease a vehicle and keep the one I owned. My salesman Jake Gruel knew I really didn't want any cars on the lot. He still spent two hours with me. He went over the Rav 4 with me in detail and he ran some rough numbers for me so I could get an idea of what kind of payment I would have. Jake never pressure d me to lease or purchase a vehicle. He also never acted like I was wasting his time even though he knew he probably wasn't going to make a sale. Jake Gruel is one of the nicest salesman I have had the pleasure of meeting. He actually has integrity. I walked out of the dealership with a 2015 Rav4. I have always been a Honda owner. If it wasn't for Jake Gruel and the rest of the people I had the pleasure of dealing with I would have left like I did the other lots. More

Repeat buyer My husband and I bought a new Rav4 (my car) from Jake Gruel--we were his first sale when he started working at the dealership. We really liked him an My husband and I bought a new Rav4 (my car) from Jake Gruel--we were his first sale when he started working at the dealership. We really liked him and found him to be helpful. When we went to recently purchase a new Tacoma (my husband's vehicle) we specifically asked for Jake to assist us in the purchase. Again, Jake was very helpful and also informative and was interested in our needs. Actually, all of our contacts with the dealership have been positive and we would recommend the dealership to others. Everyone we have dealt with has been very friendly and helpful. More

repeat buyer great individual to work with very knowledgeable and will work with you until you get what you want. I started with an email request the response was great individual to work with very knowledgeable and will work with you until you get what you want. I started with an email request the response was with in hours and followed up until I met with Max. All my contacts were great More

1st time car buyer I give the folks at Lithia Toyota of Billings a perfect rating because they all had my best interests at heart as this was a first time buying experie I give the folks at Lithia Toyota of Billings a perfect rating because they all had my best interests at heart as this was a first time buying experience. I want to recognize Aldo Rowe specifically. Having sons of his own he took me under his wing and made sure I ended up with something reliable and appealing for someone of my youth. Even though I originally had interests in a different model, he delivered a vehicle I love more and more each time I set foot behind the wheel. Overall it was a very humbling and awesome experience and one I'll never forget! More

Amazing Customer Service I began my contact with Lithia Toyota with internet contact with Ms. Brittnee Russell she tried to find me just what I was looking for in a Tundra... I began my contact with Lithia Toyota with internet contact with Ms. Brittnee Russell she tried to find me just what I was looking for in a Tundra... which was not an easy task. When the time came to actually go to the Dealership Jake Gruel was the salesman who helped me into the truck I finally decided upon. From start to finish, each and every person I had contact with at Lithia Toyota was just amazing in their honesty and their ability to make me feel at ease and well taken care of through the whole process of the purchase. Outstanding professionalism balanced with genuine compassion & common sense! More

pleased Jake was as others have said, is a real pleasure to deal with. The dealership is very businesslike, devoid of the games common to many dealerships, d Jake was as others have said, is a real pleasure to deal with. The dealership is very businesslike, devoid of the games common to many dealerships, designed to renegotiate a done deal upward. You aren't going to steal anything from them, but, they are in business to sell vehicles. They stuck to what they said in their dealing with me. Bill Tester More

Glad you were our sales associate! This bright, energetic, friendly, young salesman definitely needs his own page.... Jake, you were a pleasure to work with, you went above and beyond This bright, energetic, friendly, young salesman definitely needs his own page.... Jake, you were a pleasure to work with, you went above and beyond for us... (even made a special trip back to the dealership and had to remain there with us for quite awhile to assist us when taking delivery of our new vehicle.) We're pleased to have had this experience with you and we thank you! More

great experience Lithia was easy work with speedy which was good when you have a 2 year old with you. Not very easy to get down in price but overall grwat experience Lithia was easy work with speedy which was good when you have a 2 year old with you. Not very easy to get down in price but overall grwat experience More