Lithia Toyota of Billings

Emergency Repairs Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and locat Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and located Lithia Toyota. The on-board computer indicated a misfire in Cylinder 4, but when they got it into the shop the problem (naturally) disappeared. The service manager, Robert, made a call as to his best guess on what was causing the problem, and suggested replacing the fuel injector. They had us back on the road in 3 hours and we were able to complete our trip without any further problems. Many thanks to Robert and his team for diagnosing the problem and fixing it quickly so we could complete our trip on schedule! More

Great experience. I arrived, contacted a sales man, explained what I wanted to do and within a short time had quotes for what they were offering. We negotiated to my li I arrived, contacted a sales man, explained what I wanted to do and within a short time had quotes for what they were offering. We negotiated to my liking and made a deal. The sales men and finance people were very pleasant with no high pressure or, pressure at all for that matter. One of the most pleasant buying experienced I've had in about the last 30 years. More

Exceptional Sales Person - Ask for Jhevon!! We purchased a Corolla from Toyota of Billings. Jhevon treated us with respect and made us feel instantly comfortable. He was patient and extremely We purchased a Corolla from Toyota of Billings. Jhevon treated us with respect and made us feel instantly comfortable. He was patient and extremely positive. He seemed genuinely excited to be helping us with our purchase. We are relatively new to the area and find that sales people will only talk to my husband. Jhevon treated me with respect and always spoke to both of us. Even asked who should go first on the paperwork. Most people in this area don't even ask, they just put the man first. I HATE purchasing new cars. But this experience was PLEASANT!!! Jhevon is the reason we purchased from Toyota of Billings. I would highly recommend working with him if you are thinking about purchasing a Toyota. More

Outstanding Effort The dealership really went above and beyond for me. My salesman, Jakes Gruel, was terrific. I actually went back and bought here largely for his effor The dealership really went above and beyond for me. My salesman, Jakes Gruel, was terrific. I actually went back and bought here largely for his effort and honesty. The dealership is also set up great for people coming in for service work. More

Best Car Buying Experience We have Ever Had! Jerry Mckeen was our sales professional, and we couldn't have asked for someone better! He was patient, kind, and understanding. We told him exactl Jerry Mckeen was our sales professional, and we couldn't have asked for someone better! He was patient, kind, and understanding. We told him exactly what we wanted to pay and he worked really hard to get us there! I was able to get the truck of my dreams partly because of him! I plan on keeping my truck for a very long time, but if I ever do trade it in I will be going back to Lithia Toyota. And I will want Jerry to be our sales professional again. More

Ask for Chris! Chris Wells was extremely patient and honest with me. I buy new every 7 or 8 years so it is quite stressful for me. Somehow Chris took away all the Chris Wells was extremely patient and honest with me. I buy new every 7 or 8 years so it is quite stressful for me. Somehow Chris took away all the stress. I felt no pressure and felt very safe with him. I know he worked hard for me and only wish I was going to need to buy from him sooner! He even did a great job of "talking me down" through my inevitable buyer's remorse when I called him the next day. Even after the papers were signed and my new Camry was home in my driveway 120 miles from him, Chris treated me as a valuable customer and wanted to make certain I was happy with my purchase. It was such a great experience compared to what I've had elsewhere that I will urge my friends to make a two hour trip to work with this man. Chris Wells isn't a salesman, he's just a very good many making a living selling cars and helping people through a very taxing process. He makes it easy and even fun. And there is no doubt that he is getting you the best deal. Go to Lithium. Ask for Chris! More

First Class! This is the third vehicle we have gotten from Lithia Toyota. There's a reason we keep coming back, and that's because the sales and service people are This is the third vehicle we have gotten from Lithia Toyota. There's a reason we keep coming back, and that's because the sales and service people are first class. These guys and gals couldn't be any nicer nor more knowledgeable. More

Wow ! We were out of town on Christmas break and the dash suddenly lit up like a Christmas tree. The service department, minutes before closing, helped get We were out of town on Christmas break and the dash suddenly lit up like a Christmas tree. The service department, minutes before closing, helped get my family back on our way without charge. More

Excellent Customer Service I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix i I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix it. Robert found a technician who took it for a test drive and determined the truck was shaking etc because there were pieces of gravel stuck in the nooks and crannies of the front end and in the front tires. They cleaned out all the gravel, test drove the truck again, and then returned it to me after washing it! Robert then handed me the keys. I asked what I owed them because they had a technician on it for around an hour and he said "no charge"! I was astounded. I had driven in without an appointment, had my truck looked at right away by a technician, fixed and washed, and there was no charge!! Robert even kept me informed through the whole process. It doesn't get any better than that. More

Thanks Jake a wonderful experience and a great truck I was interested in the purchase of a new vehicle and Lithia Toyota was recommended to me by a friend. I Stopped in and while browsing the lot was me I was interested in the purchase of a new vehicle and Lithia Toyota was recommended to me by a friend. I Stopped in and while browsing the lot was met by a salesman who asked if he could be of any assistance. I advised actually he could and the process began no pressure just My wife and I discussing our interests in what we were thinking we wanted and needed in a vehicle. Jake proceeded to show us a few vehicles that stirred our interest. I had very strong opinions on the specific details on the truck and Jake found the vehicle that was right for me. The truck was delivered and Jake went over all the details of the function of the vehicle and gave me and my wife a tour of all the department we would have interests in. I would definitely recommend Lithia Toyota and salesman Jake Gruel to anyone interested in a wonderful vehicle shopping experience, Thanks, Aaron Harris More