Lithia Toyota of Billings

So fancy I went to Toyota with my mom to look at a Jeep I fell in love with. As soon as we got out of the vehicle out came Max. Max took us for a test drive, a I went to Toyota with my mom to look at a Jeep I fell in love with. As soon as we got out of the vehicle out came Max. Max took us for a test drive, as we drove he made both my mom and I feel confident that he was going to do his absolute best to get me a great deal. I truly felt like Max had the best intentions for me. He wanted to make sure I got the payments where I needed them so I could purchase my first vehicle on my own. He had great intentions for me and made sure I wasn't going to sell myself short. Max made my first car purchase fun and easy. I can't thank him enough for selling me my dream car. (Honestly though the best part was when Max kept trying to jump over the counter and kept missing) Thanks again Max! :) More

Disappointing, frustrating sales experience After having a relative test drive a 2012 Chevy Traverse, receiving the vehicle history from the salesman, made an offer via phone, which the salesman After having a relative test drive a 2012 Chevy Traverse, receiving the vehicle history from the salesman, made an offer via phone, which the salesman accepted and I planned to drive down that weekend and pick up the vehicle. I asked if I could put a deposit down, but salemen said it was non-refundable (which I later found out wasn't true). Received a call the next morning from that salesperson's boss indicating that I must be somehow confused about which vehicle I made an offer on because they couldn't sell that vehicle for that price (despite our verbal agreement from the day before). Stopped responding to my phone calls and then when I finally reached the General Manager, told me the vehicle sold. Terrible customer service and experience. Get everything in writing from these guys if you are thinking about doing business. More

Great experience Greg Gustafson is a great salesman. He is professional and through. He really is knowledgeable and just an all around nice guy. He even followed up an Greg Gustafson is a great salesman. He is professional and through. He really is knowledgeable and just an all around nice guy. He even followed up and sent me nice cards in the mail. More

Great people to work with Approachable and receptive. They know they have a good product and will wait for you to make up your mind. If you buy a Toyota, you will never buy any Approachable and receptive. They know they have a good product and will wait for you to make up your mind. If you buy a Toyota, you will never buy anything else. More

Greg always goes above and beyond! This is our 4th Toyota that we have bought in the past 5 years. The very knowledgeable Greg Gustafson handled all 4 transactions seamlessly. This pa This is our 4th Toyota that we have bought in the past 5 years. The very knowledgeable Greg Gustafson handled all 4 transactions seamlessly. This particular purchase was for a 1999 Forerunner, which turned out to have a bad alternator within just a few days of purchase. Lithia took care of everything - towed the vehicle and replaced the alternator for free! Not only is Greg an awesome salesman, but Lithia's service department is fabulous. More

Jerry went above and beyond This is the second car my immediate family has purchased from Jerry (third including extended family) and he was great to work with. No high pressure This is the second car my immediate family has purchased from Jerry (third including extended family) and he was great to work with. No high pressure but willing to do whatever he can to help. He went out of his way to help me on his day off. I would recommend Jerry to anyone looking to purchase a vehicle. More

Lithia Toyota salesman Max We had previously bought 2 vehicles from Lithia Toyota and have been very happy with the cars and the service. My husband was in a serious car acciden We had previously bought 2 vehicles from Lithia Toyota and have been very happy with the cars and the service. My husband was in a serious car accident with our 2014 Avalon and it was nothing short of a miracle that he survived. We chose to replace the totaled Avalon that was only a year old with another one. Max was our salesman and he was very pleasant and knowledgeable. Once we bought the vehicle he went the extra mile to accomodate us. I trust he will be with us after the sale. He was honest and very helpful. We were very impressed when he spent so much time with us going over each button. Thankyou Max. More

Quick trip and worth it. We drove up from Central Wyoming, because we saw the vehicle we had been looking for. Rick was there with it ready for us to test drive and in a shor We drove up from Central Wyoming, because we saw the vehicle we had been looking for. Rick was there with it ready for us to test drive and in a short amount of time we were driving home in our 2013 Chrysler Town and Country. Could not be happier with the fast and friendly process! More

Good Experience Jake Gruel was a pleasure to work with. He is very friendly, knows his product(s) and smiled the whole way thru the process. It was a quick process Jake Gruel was a pleasure to work with. He is very friendly, knows his product(s) and smiled the whole way thru the process. It was a quick process to get all the paperwork in order, as well. Even after the sale, Jake accomodated a couple special requests. Glad to have met and worked with him. More

Big dealership, but very low-pressure and easy to deal with I purchased a new 2016 Toyota Tacoma from Jerry McKeen and couldn't be happier. He was patient and took the time to answer any questions I had and wen I purchased a new 2016 Toyota Tacoma from Jerry McKeen and couldn't be happier. He was patient and took the time to answer any questions I had and went out of his way to see I was happy with the purchase. I'm an experienced car buyer - I've bought 40+ vehicles and am familiar with all the games played by dealerships. Not once did Jerry or anyone at Lithia try something shady or underhanded and they didn't pressure me into buying something I didn't want or need. Obviously this is a business and they're here to make money, so they do offer additional services beyond just selling vehicles (extended warranties, etc.), but Lithia didn't try the hard-sell like so many other places I've been. I've dealt with literally hundreds of car salesmen in my life and I have zero patience with those that are pushy and try to shove me into something I neither want nor can afford. Jerry was like a breath of fresh air. His job is to sell cars for Lithia, and he works hard to get it done. But this is where Jerry differs from nearly every other salesman I've dealt with: not ONCE did he push or pressure me and he genuinely tried to get me into something that "I" wanted, not something that represented the biggest commission for him. After dealing with Jerry, I spoke with the finance manager, Jhevon McMillan. Again, there was no pressure from him and he thoroughly explained the myriad paperwork associated with buying a new vehicle. Some of the worst experiences I've had in buying from dealerships have come from finance managers, which is why I appreciate the good guys like Jhevon. He did his job and explained some of the additional services offered by Lithia and didn't browbeat me when I politely declined. Just a nice guy to deal with. With the way Jerry and Jhevon treated me, you can bet this is where I'm buying my next Toyota and this where I'll send my friends. All you high-pressure dealerships out there that think the way to earn someone's business is by treating them like garbage, take a few tips from Jerry and Jhevon: if you show respect to your customers and treat them well, they WILL return and tell their friends. And oh yeah...I got a screaming deal on my pickup! More