Lithia Toyota of Billings

Lithia Toyota salesman Max We had previously bought 2 vehicles from Lithia Toyota and have been very happy with the cars and the service. My husband was in a serious car acciden We had previously bought 2 vehicles from Lithia Toyota and have been very happy with the cars and the service. My husband was in a serious car accident with our 2014 Avalon and it was nothing short of a miracle that he survived. We chose to replace the totaled Avalon that was only a year old with another one. Max was our salesman and he was very pleasant and knowledgeable. Once we bought the vehicle he went the extra mile to accomodate us. I trust he will be with us after the sale. He was honest and very helpful. We were very impressed when he spent so much time with us going over each button. Thankyou Max. More

Quick trip and worth it. We drove up from Central Wyoming, because we saw the vehicle we had been looking for. Rick was there with it ready for us to test drive and in a shor We drove up from Central Wyoming, because we saw the vehicle we had been looking for. Rick was there with it ready for us to test drive and in a short amount of time we were driving home in our 2013 Chrysler Town and Country. Could not be happier with the fast and friendly process! More

Good Experience Jake Gruel was a pleasure to work with. He is very friendly, knows his product(s) and smiled the whole way thru the process. It was a quick process Jake Gruel was a pleasure to work with. He is very friendly, knows his product(s) and smiled the whole way thru the process. It was a quick process to get all the paperwork in order, as well. Even after the sale, Jake accomodated a couple special requests. Glad to have met and worked with him. More

Big dealership, but very low-pressure and easy to deal with I purchased a new 2016 Toyota Tacoma from Jerry McKeen and couldn't be happier. He was patient and took the time to answer any questions I had and wen I purchased a new 2016 Toyota Tacoma from Jerry McKeen and couldn't be happier. He was patient and took the time to answer any questions I had and went out of his way to see I was happy with the purchase. I'm an experienced car buyer - I've bought 40+ vehicles and am familiar with all the games played by dealerships. Not once did Jerry or anyone at Lithia try something shady or underhanded and they didn't pressure me into buying something I didn't want or need. Obviously this is a business and they're here to make money, so they do offer additional services beyond just selling vehicles (extended warranties, etc.), but Lithia didn't try the hard-sell like so many other places I've been. I've dealt with literally hundreds of car salesmen in my life and I have zero patience with those that are pushy and try to shove me into something I neither want nor can afford. Jerry was like a breath of fresh air. His job is to sell cars for Lithia, and he works hard to get it done. But this is where Jerry differs from nearly every other salesman I've dealt with: not ONCE did he push or pressure me and he genuinely tried to get me into something that "I" wanted, not something that represented the biggest commission for him. After dealing with Jerry, I spoke with the finance manager, Jhevon McMillan. Again, there was no pressure from him and he thoroughly explained the myriad paperwork associated with buying a new vehicle. Some of the worst experiences I've had in buying from dealerships have come from finance managers, which is why I appreciate the good guys like Jhevon. He did his job and explained some of the additional services offered by Lithia and didn't browbeat me when I politely declined. Just a nice guy to deal with. With the way Jerry and Jhevon treated me, you can bet this is where I'm buying my next Toyota and this where I'll send my friends. All you high-pressure dealerships out there that think the way to earn someone's business is by treating them like garbage, take a few tips from Jerry and Jhevon: if you show respect to your customers and treat them well, they WILL return and tell their friends. And oh yeah...I got a screaming deal on my pickup! More

Colton Wood is the best! Colton Wood was very professional, honest and courteous. Love working with him. He was very informative and patient even when we did not purchase a Colton Wood was very professional, honest and courteous. Love working with him. He was very informative and patient even when we did not purchase a vehicle that same day. More

Great experience Two very fine gentlemen to work with. We were treated with respect and every question comment or concern was addressed in a positive way. Thank you Two very fine gentlemen to work with. We were treated with respect and every question comment or concern was addressed in a positive way. Thank you More

Pleasant Experience Buying a Highlander My husband and very recently purchased a new Highlander from Lithia Toyota. We were quite impressed with the professionalism from everyone we dealt w My husband and very recently purchased a new Highlander from Lithia Toyota. We were quite impressed with the professionalism from everyone we dealt with that day. Whoever we talked to took us under their wing and gave us their best advice and expertise or sent us to someone who could. We were always being looked after and all of our questions were answered. A truly delightful experience. More

Chris made buying this car easy! Chris went out of his way to help me find what I was looking for and make my decision easy. He was very honest, professional and knowledgable and answ Chris went out of his way to help me find what I was looking for and make my decision easy. He was very honest, professional and knowledgable and answered all my questions. Most of all he was very patient with me and not pushy like other salesmen. Chris worked very hard to try and get me in the price range I was looking for. This was a great experience and I will recommend him to everyone I know! More

First good vehicle buying experience! Completely not pushy - only good vehicle buying experience I've ever had. Jerry worked with my budget, trade-in, requirements, and limitations and wa Completely not pushy - only good vehicle buying experience I've ever had. Jerry worked with my budget, trade-in, requirements, and limitations and was actually a knowledgable advocate for getting the vehicle I wanted within my terms and needs, rather than the typical pushy salesperson. More

Very enjoyable experience Our salesman was very respectful, He made my experience very enjoyable. I have been to a few dealerships and dealt with a few salesmen, some where ni Our salesman was very respectful, He made my experience very enjoyable. I have been to a few dealerships and dealt with a few salesmen, some where nice some pushy but they did not really listen to what I wanted, Mr. Erickson was a very nice person he showed me respect he was honest with me which I liked. He understood what I was looking for in a car he went to bat for me with everyone who was involved with it making it possible for me to purchase a new car. I would like to Thank all who where involved. I can not thank you enough you all made my family happy. More