Lithia Toyota of Billings

Very Happy The entire experience from start to finish was excellent. Everyone was professional and helpful in the new car buying experience. I would recommend The entire experience from start to finish was excellent. Everyone was professional and helpful in the new car buying experience. I would recommend this dealership to anyone. More

Excellent from start to finish ! I recently retired and currently live in the San Francisco Bay Area. I've always dreamed of having a fishing cabin right on a river - so I also recen I recently retired and currently live in the San Francisco Bay Area. I've always dreamed of having a fishing cabin right on a river - so I also recently bought property on the Trinity River in Northern California. I've owned Toyota 4Runners before and they're perfect for all weather, teenager, off-road adventures and getting to those "word of mouth only" fishing holes. I decided on a budget of $30K (more or less) along with the model, color, interior, options, etc. that I desired. I also decided that it would be fun to fly somewhere to pick up and drive home. Then I began my hunt. Specific configuration, low miles, "real" (I found more than one listing that turned out to be otherwise) and the best price and service. It took some time, lots of time over a couple weeks, but I located three 4Runners that fit the profile. One of those ended up being "not real" - so I pursued the other two - one in Montana, the other in Arizona. The Lithia Toyota dealership in Billings, Montana, was so exceptional AND HONEST that I bought my low miles (8900) 2014 blue with tan interior, tow package, etc. from them - sight unseen. If you're looking for a 4runner (or any Toyota for that matter) - make it an adventure like I did and go see Greg and Kristen in Billings. They Rock ! More

Overall Happy My experience started off a little rough. I found a vehicle online and submitted my credit application that evening. I immediately got an email from My experience started off a little rough. I found a vehicle online and submitted my credit application that evening. I immediately got an email from Zoey saying that Kristen was working on it and would get back to me. I informed them that I would be in meetings most of the next day but to leave me a message if I didn't answer. Around 10 am the next day I hadn't heard anything so I called and was informed that Kristen and Zoey were both off till Monday. I wasn't happy that they didn't tell me that the night before. I then went back on the website and clicked the "schedule a test drive" button for the vehicle. By 5 pm, when I got off work, I drove to the dealership, since I had not heard from anyone, for the test drive. When I pulled in the truck I was interested in was in the service lane because it had been test driven. By now I was really irritated because I figured it was being purchased. I finally went in to check on it, and Max Erickson approached me and asked if I needed any help. I inquired about the truck and he said it was still available. We took it out on a test drive and by the time the night was over, I had purchased it. My experience, once Max approached me was very good. He was not pushy in anyway and made the experience very enjoyable. He was extremely pleasant to work with and answered all questions that I asked. Jhevon helped with the final paperwork and got me on my way, even though it was after closing hours. I greatly appreciate the time that Max and Jhevon put into getting me a truck and on my way. I wish the rest of my experience with the rest of the process would have been as good as dealing with these 2 gentlemen. I would recommend to others seeing Max for a vehicle purchase. More

Great Greg Gustafson is a great salesman. He spent a lot of time with us going through the entire vehicle and answered all of our questions. Greg Gustafson is a great salesman. He spent a lot of time with us going through the entire vehicle and answered all of our questions. More

So fancy I went to Toyota with my mom to look at a Jeep I fell in love with. As soon as we got out of the vehicle out came Max. Max took us for a test drive, a I went to Toyota with my mom to look at a Jeep I fell in love with. As soon as we got out of the vehicle out came Max. Max took us for a test drive, as we drove he made both my mom and I feel confident that he was going to do his absolute best to get me a great deal. I truly felt like Max had the best intentions for me. He wanted to make sure I got the payments where I needed them so I could purchase my first vehicle on my own. He had great intentions for me and made sure I wasn't going to sell myself short. Max made my first car purchase fun and easy. I can't thank him enough for selling me my dream car. (Honestly though the best part was when Max kept trying to jump over the counter and kept missing) Thanks again Max! :) More

Disappointing, frustrating sales experience After having a relative test drive a 2012 Chevy Traverse, receiving the vehicle history from the salesman, made an offer via phone, which the salesman After having a relative test drive a 2012 Chevy Traverse, receiving the vehicle history from the salesman, made an offer via phone, which the salesman accepted and I planned to drive down that weekend and pick up the vehicle. I asked if I could put a deposit down, but salemen said it was non-refundable (which I later found out wasn't true). Received a call the next morning from that salesperson's boss indicating that I must be somehow confused about which vehicle I made an offer on because they couldn't sell that vehicle for that price (despite our verbal agreement from the day before). Stopped responding to my phone calls and then when I finally reached the General Manager, told me the vehicle sold. Terrible customer service and experience. Get everything in writing from these guys if you are thinking about doing business. More

Great experience Greg Gustafson is a great salesman. He is professional and through. He really is knowledgeable and just an all around nice guy. He even followed up an Greg Gustafson is a great salesman. He is professional and through. He really is knowledgeable and just an all around nice guy. He even followed up and sent me nice cards in the mail. More

Great people to work with Approachable and receptive. They know they have a good product and will wait for you to make up your mind. If you buy a Toyota, you will never buy any Approachable and receptive. They know they have a good product and will wait for you to make up your mind. If you buy a Toyota, you will never buy anything else. More

Greg always goes above and beyond! This is our 4th Toyota that we have bought in the past 5 years. The very knowledgeable Greg Gustafson handled all 4 transactions seamlessly. This pa This is our 4th Toyota that we have bought in the past 5 years. The very knowledgeable Greg Gustafson handled all 4 transactions seamlessly. This particular purchase was for a 1999 Forerunner, which turned out to have a bad alternator within just a few days of purchase. Lithia took care of everything - towed the vehicle and replaced the alternator for free! Not only is Greg an awesome salesman, but Lithia's service department is fabulous. More

Jerry went above and beyond This is the second car my immediate family has purchased from Jerry (third including extended family) and he was great to work with. No high pressure This is the second car my immediate family has purchased from Jerry (third including extended family) and he was great to work with. No high pressure but willing to do whatever he can to help. He went out of his way to help me on his day off. I would recommend Jerry to anyone looking to purchase a vehicle. More