Lithia Toyota of Billings

Waiting area Very friendly and knowledgeable service staff. The oil change takes over an hour which seems a little long. I only have service done here so I have n Very friendly and knowledgeable service staff. The oil change takes over an hour which seems a little long. I only have service done here so I have nothing to compare it to. My biggest complaint is the condition of the waiting area. The seats are very stained and I don't think have ever been cleaned. At this point they just need to be replaced. I won't sit in them. No one seems to care if it gets cleaned up. More

Always great service They did a great job and finished everything in a timely manner. We had our car serviced and they replaced a tire that blew out. They did a great job and finished everything in a timely manner. We had our car serviced and they replaced a tire that blew out. More

only an hour and I was good to go A courtesy van is available to take you to work while your vehicle is being worked on but I like the comfortable waiting area and tv to watch along wi A courtesy van is available to take you to work while your vehicle is being worked on but I like the comfortable waiting area and tv to watch along with "people" watching around the area, working or waiting. I choose to wait. Also when I know my vehicle will only need an hour of work why not just wait. Friendly service , direct honesty, speaking with me in person about what is going on with my vehicle, and thoroughness. Those are qualities I value and get. More

4Runner fix Robert the service rep was friendly and had my vehicle fixed immediately! Robert is always prompt, friendly and explains the service. Staff in waiting Robert the service rep was friendly and had my vehicle fixed immediately! Robert is always prompt, friendly and explains the service. Staff in waiting area are always friendly. More

Costco Purchase The dealership and its staff were very good about keeping in contact and explaining all the steps of the sales process. The Costco program made it str The dealership and its staff were very good about keeping in contact and explaining all the steps of the sales process. The Costco program made it stress free to haggle and Terrence was very good about explaining the pricing and discounts. Brittnee did a wonderful explaining all of my Tundras features and I drove off knowing how to utilize everything in my new truck. More

Used 2011 Toyota Landcruiser Greg was very professional and had an exceptional knowledge of all the Toyota we test drove. He was always available and willing to help us. He was Greg was very professional and had an exceptional knowledge of all the Toyota we test drove. He was always available and willing to help us. He was very patient with us and we really appreciated his easy going nature. He did not try to rush us or push us towards any vehicle. We have already recommended him to two of our friends. More

New 2016 SR5 Tundra Overall good experience. Origid ally purchased the 7 year extended warranty and then changed my mind. Mike was super friendly at first, then after I c Overall good experience. Origid ally purchased the 7 year extended warranty and then changed my mind. Mike was super friendly at first, then after I changed my mind on the warranty, and he was required to redo paperwork, he wasn't very happy. I totally understand his frustration, and I apologized several times for the hassle. Overall experience was A+. Don was excellent to work with and I will purchase my next Tundra from him. Mike is very experienced and good at his job. More

Excellent service I have all my work done here. I have always been completely satisfied with the service performed as well as the friendliness and professionalism of th I have all my work done here. I have always been completely satisfied with the service performed as well as the friendliness and professionalism of the people I have dealt with. More

Perfect. Lithia Toyota gave me a very good deal on an excellent car: the 2017 Prius Two. Norm Everett, the salesman, was very professional; the staff were quit Lithia Toyota gave me a very good deal on an excellent car: the 2017 Prius Two. Norm Everett, the salesman, was very professional; the staff were quite helpful and friendly. Overall, a perfect car-buying experience. More

buying a new car don was very knowledgeable about the car i was purchasing and helped me understand the car completely.i enjoyed working with don and would recommend h don was very knowledgeable about the car i was purchasing and helped me understand the car completely.i enjoyed working with don and would recommend him to a friend More