Lithia Toyota of Billings

A great purchase experience After first researching what my family wanted in a vehicle we looked at the website and found there was one matching vehicle. Of course we were worrie After first researching what my family wanted in a vehicle we looked at the website and found there was one matching vehicle. Of course we were worried that it would sell immediately so we could shedule a test drive. As it turns out Jake (the representative that answered) stayed with us through the whole process. Our thanks to you Jake for making our Toyota experience so great. And a hearty kudos to your sales manager Patrick for being so understanding with our delays in getting the deal completed. More

Great Prior happy customer second car bought there friends have been happy customers too have high praise for service dept boy friend has great experience a Prior happy customer second car bought there friends have been happy customers too have high praise for service dept boy friend has great experience also More

Oil change In and out faster than before🙂 Fast and efficient- oil change and checked the tires- a nail in one of the tires Fixed it and was not sitting for a long time to get that done😊 Fast and efficient- oil change and checked the tires- a nail in one of the tires Fixed it and was not sitting for a long time to get that done😊 More

Very positive experience! Every employee at Lithia is helpful, polite and friendly! I live in Cody, so the Lithia location is not the most convenient, however the drive is com Every employee at Lithia is helpful, polite and friendly! I live in Cody, so the Lithia location is not the most convenient, however the drive is completely worth the positive service experience! More

The fairest and most personal dealership ever Jim Harmon, Service Manager, was exceptional in his generous service response to our newly purchased used RAV4 that failed. He gave us the full purcha Jim Harmon, Service Manager, was exceptional in his generous service response to our newly purchased used RAV4 that failed. He gave us the full purchase price towards a new purchase or lease. I felt well taken care of and treated very fairly by Harmon and all personnel at Lithia Toyota Billings. Other dealerships would not have been so accommodating. Service was nothing short of exceptional. These guys are training and operating above standard, and that level of progressive and excellent service should be rewarded. More

Great people work at Lithia Toyota I have never had a bad experience with anyone at this dealership, they are always pleasant to work with. They always keep you informed on what needs t I have never had a bad experience with anyone at this dealership, they are always pleasant to work with. They always keep you informed on what needs to be done on your vehicle and suggest when the work should be done. Best Toyota dealership I have ever dealt with. More

Quick and Easy! Quick and easy service. All the people in service are friendly and quick to take care of you. They took care of a Recall inspection as well. Quick and easy service. All the people in service are friendly and quick to take care of you. They took care of a Recall inspection as well. More

Damaging mine and my wife’s vehicles! My wife and I both have 2018 model Toyotas purchased through Lithia. Within one week, we both visited their service center for oil changes and both of My wife and I both have 2018 model Toyotas purchased through Lithia. Within one week, we both visited their service center for oil changes and both of our vehicles left their service and “inspection” areas with red dings on our driver doors from their red lifts that they use. Management needs to look into this and monitor their technicians and their care for customer’s vehicles. I would think that after spending over $90,000 in vehicles there, they would take better care of their customers. Sales and finance departments have been great to work with though. More

Good experience Had a good experience with Lithia Toyota. We got a rock chip in the windshield on the test drive and they promised to take care of it for us. Chawn Had a good experience with Lithia Toyota. We got a rock chip in the windshield on the test drive and they promised to take care of it for us. Chawn was a friendly, attentive and helpful sales associate and made the process easy. We forgot our checkbook at home so we could only put some money down on a credit card, but the manager let us bring in the check for the rest of the balance the next day. We would definitely deal with them again. More

great service They were very kind to me and explained things clearly, they were also fast and efficient! It was very pleasant to wait in the building as they had w They were very kind to me and explained things clearly, they were also fast and efficient! It was very pleasant to wait in the building as they had warm apple cider! More