Lithia Toyota of Billings

Courteous, efficient, responsive service visit Appointment for Toyota Auto Care Plan oil change and 100 point courtesy check: service reps were very responsive, promptly checked my vehicle in for s Appointment for Toyota Auto Care Plan oil change and 100 point courtesy check: service reps were very responsive, promptly checked my vehicle in for service, the waiting area (lounge) is comfortable and relaxed with plenty of hot coffee, in having the Auto Care Plan the service reps checked my vehicle maintenance records & noted a tire rotation was due (which I had overlooked) and then performed that tire rotation above and beyond the oil change (thank you!), all in short order. The Service Department is efficient and well organized. More

New truck purchase I am not a fan of the high pressure sales tactics , but, in the end we were able to agree on a price and I feel that our salesman did a good job of w I am not a fan of the high pressure sales tactics , but, in the end we were able to agree on a price and I feel that our salesman did a good job of working with us and I feel we were treated very fairly. Overall, it was a good experience. More

Trust, Reliability and Quality Service I recently had my 30,000 mile oil change on my 2017 Toyota Avalon. Jim Harmon is the Service Manager who I always ask for as he has provided me excel I recently had my 30,000 mile oil change on my 2017 Toyota Avalon. Jim Harmon is the Service Manager who I always ask for as he has provided me excellent service for all 3 Toyota cars I purchased at your dealership. Whenever I have a question about what service I need, when I can get in, prices, whatever, Jim gives me a fast reply and I always know his word is good. More

Terrific Jim Harmon did a great job.. knows me by name, reviewed past service, recommended future service, and kept on schedule. Absolutely no reason to go a Jim Harmon did a great job.. knows me by name, reviewed past service, recommended future service, and kept on schedule. Absolutely no reason to go anywhere else. More

Purchasing experience The staff was polite, courteous and knowledgeable. We had a pleasant, no pressure, transaction, even though we just walked in off the street with no The staff was polite, courteous and knowledgeable. We had a pleasant, no pressure, transaction, even though we just walked in off the street with no appointment. We would recommend Jake, our sales representative, and Clinton, the finance guru, to anyone. More

My Service Experience Received a call the day before to confirm appointment. Friendly greeting upon arrival and assist when car service was done so I did not have to be in Received a call the day before to confirm appointment. Friendly greeting upon arrival and assist when car service was done so I did not have to be in the rain. More

Appointment We were there a bit early, but they got us right in and were done in a short while. Their was a indicator on and they came right our and explained wh We were there a bit early, but they got us right in and were done in a short while. Their was a indicator on and they came right our and explained what it was. Bonnie is a great asset and Dana is the best. He was off Tuesday, but called this morning and is having an salesman call in an hour and my husband is interested in a new Tacoma.(I'm not). You have good people there. More

Buying expurience It was great. The people were knowledgeable and the staff friendly. Keep up the good work. I will keep in touch as far as owning the car goes. It was great. The people were knowledgeable and the staff friendly. Keep up the good work. I will keep in touch as far as owning the car goes. More

Service Everyone greeted me like a valued customer , even though the weather was horrible and they ran into problems they still serviced my vehicle in a timel Everyone greeted me like a valued customer , even though the weather was horrible and they ran into problems they still serviced my vehicle in a timely manner. More

Satisfied customer Joey Anthony was exceptional. Helpful, courteous, knowledgeable, kind, accommodating. I will seek his help again for future services. Someone I can tr Joey Anthony was exceptional. Helpful, courteous, knowledgeable, kind, accommodating. I will seek his help again for future services. Someone I can trust and I value his opinion. More