Lithia Toyota of Billings

Excellent salesman Chawn Johnson was knowledgeable about the Highlander and 4Runner we drove. He was very personable and able to answer all of our questions. Chawn made Chawn Johnson was knowledgeable about the Highlander and 4Runner we drove. He was very personable and able to answer all of our questions. Chawn made this purchase very enjoyable, I would definitely recommend him and your dealership to anyone. Brittaney Pearce was also very good at her job, we enjoyed talking with her. More

New Toyota Tacoma Purchase I visited Lithia Toyota on February 14th, 2019 to test drive a Toyota Tacoma. I received a friendly greeting from Mr. Jhvevon McMillian, sales associa I visited Lithia Toyota on February 14th, 2019 to test drive a Toyota Tacoma. I received a friendly greeting from Mr. Jhvevon McMillian, sales associate, upon entering the dealership. I explained to Jhevon that I would like to test drive a 2019 Toyota Tacoma and get a trade-in value estimate on my 2008 Chevy Silverado. During the test drive, Jhevon, who also happens to own/drive a Tacoma, explained the features of each of the different Tacoma models/trims to me and demonstrated excellent product knowledge. After the test drive, Jhevon and some of the other staff looked over my trade-in and gave me an estimate of the trade-in value. I feel Lithia offered me a fair trade-in value. Not the highest, not the lowest, but definitely fair and reasonable. Jhevon was eager (but not high pressure) to make a sale, and I was due for a new vehicle. After some discussion with Jhevon and later, with Mr. Michael Owenby, the sales manager, we were able to reach a fair deal, and I ended up purchasing a new 2019 Toyota Tacoma TRD Off-Road. Sarah in finance department helped complete the paperwork. Sarah seemed very knowledgeable, and even though it was late in the day and after closing, Sarah was very patient with me and answered all the questions I had related to the new sale paperwork. Thank you, Sarah! Overall, my experience with Lithia Toyota, the sales staff, and the finance department was very positive. I would recommend all three employees (Jhevon, Michael, and Sarah) to other shoppers in the area. More

On the fence I want to start by saying our salesman Thane, was wonderful. He was 100% pleasant to work with. I’m leaving this review, a little disappointed. Th I want to start by saying our salesman Thane, was wonderful. He was 100% pleasant to work with. I’m leaving this review, a little disappointed. The day after I bought the car, I heard on the radio (in my brand new day old car) that Toyota was giving $3000 cash back for a brand new Rav4, which is what I purchased. This deal was not offered to us, and I definitely would have waited a day or a week to buy the car, had I known. My second disappointment was with financing. I SPECIFICALLY said I only authorize them to run my credit once. I checked my report today, it was ran twice. They should have told me they needed to shop around and they should have gotten my consent. Overall- I’m very happy with my car, and I’m very happy with our salesman, Thane. I am less than thrilled with the sketchy finance department at Lithia. Unfortunately, I’m unsure if I would refer Lithia to anyone. I would have a preferred honesty, and could have made a different decision. More

First service for my new Rav4 Loved having a date set when I purchased the car for my first service. And, then an email reminder as well as a phone call. Service guy was a gentlem Loved having a date set when I purchased the car for my first service. And, then an email reminder as well as a phone call. Service guy was a gentleman (but I don't see his name on my order - maybe Kevin Good?), and is was an all around great experience. thank you - Pat Clark More

Pleased Product sells itself, Sales staff listened to what we wanted, and worked with us to get it. Low pressure sales, again pleased. Would recommend to anyo Product sells itself, Sales staff listened to what we wanted, and worked with us to get it. Low pressure sales, again pleased. Would recommend to anyone. More

Serviced my car on time and was out in 45 minutes. Servicing was the fast and done witin the time I was told. Everyone I delt with in the service area were friendly, kind & courteous. Appreciated the Servicing was the fast and done witin the time I was told. Everyone I delt with in the service area were friendly, kind & courteous. Appreciated the positive attitude of the employees. More

Waiting area is pleasant. Plenty of comfortable seat to sit at. Coffee is available. Bathrooms were neat. TV if you want to watch. Magazines to read. A pleasant atmosphere. Plenty of comfortable seat to sit at. Coffee is available. Bathrooms were neat. TV if you want to watch. Magazines to read. A pleasant atmosphere. More

Professional, Friendly, Fast I took my car in for a scheduled service. It was done a half an hour earlier than estimated, which is always good. I had gone across the street to d I took my car in for a scheduled service. It was done a half an hour earlier than estimated, which is always good. I had gone across the street to donate blood while I was waiting. On my walk back I slipped and fell on an ice patch (it was a snowy day). Didn't hurt myself, but wary about walking on the snow again. Joey asked another gentleman there to bring my car in so I didn't have to go out looking for it. Such a nice thing to do, Thank you guys so much! I've had Robert do this same thing in the past. Really appreciate this crew! More

Highlander Upgrade From our first phone call to the dealership we were treated like a valuable customer. Kristen worked diligently to get us exactly what we needed and f From our first phone call to the dealership we were treated like a valuable customer. Kristen worked diligently to get us exactly what we needed and followed through to make sure we were happy with our purchase! More

Effortless and efficient!!! Great Experience! Purchased a new Tacoma completely online. No hassle, no waiting in the showroom "while I talk to my manager", no pressure, no attempts to upsell or s Purchased a new Tacoma completely online. No hassle, no waiting in the showroom "while I talk to my manager", no pressure, no attempts to upsell or surprises. Truly, one of the best car buying experiences I have ever had. My "sales specialist" was Kristen Paulson who did a phenomenal job. I purchased the truck from out of state as there were very few available where I live. She was straightforward from the outset, telling me exactly what was available and promptly answering any and all questions about the truck. When we got to price she immediately responded with a very reasonable and fair offer below what sites like true car and edmunds were quoting. After a brief talk with her sales manager (Patrick, also very easy to deal with and great customer service) to agree on price, she handled everything perfectly. She even offered to pick me up at the airport! She had everything ready to go when I arrived. Truck was detailed, filled with gas, plates were on and all paperwork was in order. All I had to do was sign a few documents and I was out the door. Twenty minutes tops. Fair pricing, great service and no hassles! I only wish Lithia was my local dealership. I could not give a higher recommendation for Kristen or Lithia toyota. Great job!! More