Lithia Toyota of Billings

Always excellent service They know my name when I walk in the door and answer all of my questions when my car service is done. They took the time to price out my next appt whe They know my name when I walk in the door and answer all of my questions when my car service is done. They took the time to price out my next appt when I’ll need more work done on my car. More

Exceptional employees! Had an excellent car buying experience, thank you Thane! The service department has experienced techs that know you car inside and out , old or new ve Had an excellent car buying experience, thank you Thane! The service department has experienced techs that know you car inside and out , old or new vehicle; I’ve been coming to this service department for 19 years! More

Great dealership Experience from start to finish could not have been better and recommend it to all. Everyone was professional in every way,answered all questions pres Experience from start to finish could not have been better and recommend it to all. Everyone was professional in every way,answered all questions presented all options. More

Exceptional Buying Experience Truly a distinct pleasure of purchasing a 2019 Toyota Tacoma TRD Off Road pickup truck from you, and all your staff! Thank you very much. A special Truly a distinct pleasure of purchasing a 2019 Toyota Tacoma TRD Off Road pickup truck from you, and all your staff! Thank you very much. A special shout out to Chawn (Sales Representative), and Sarah (Finance Representative). More

Outstanding Customer Service Everyone that we worked with at Lithia Toyota was exceptional and went above and beyond to make sure our expectations were met. Our rig was delivered Everyone that we worked with at Lithia Toyota was exceptional and went above and beyond to make sure our expectations were met. Our rig was delivered a lot sooner than expected and service worked quickly getting our accessories added. Couldn’t be happier! More

Renewing my 4th Tundra lease I was treated fair although my new lease payment was higher than I expected I was assured That my son would be treated well in his Tundra lease renewa I was treated fair although my new lease payment was higher than I expected I was assured That my son would be treated well in his Tundra lease renewal this summer ( Ted Harris}. More

Excellent salesman Chawn Johnson was knowledgeable about the Highlander and 4Runner we drove. He was very personable and able to answer all of our questions. Chawn made Chawn Johnson was knowledgeable about the Highlander and 4Runner we drove. He was very personable and able to answer all of our questions. Chawn made this purchase very enjoyable, I would definitely recommend him and your dealership to anyone. Brittaney Pearce was also very good at her job, we enjoyed talking with her. More

New Toyota Tacoma Purchase I visited Lithia Toyota on February 14th, 2019 to test drive a Toyota Tacoma. I received a friendly greeting from Mr. Jhvevon McMillian, sales associa I visited Lithia Toyota on February 14th, 2019 to test drive a Toyota Tacoma. I received a friendly greeting from Mr. Jhvevon McMillian, sales associate, upon entering the dealership. I explained to Jhevon that I would like to test drive a 2019 Toyota Tacoma and get a trade-in value estimate on my 2008 Chevy Silverado. During the test drive, Jhevon, who also happens to own/drive a Tacoma, explained the features of each of the different Tacoma models/trims to me and demonstrated excellent product knowledge. After the test drive, Jhevon and some of the other staff looked over my trade-in and gave me an estimate of the trade-in value. I feel Lithia offered me a fair trade-in value. Not the highest, not the lowest, but definitely fair and reasonable. Jhevon was eager (but not high pressure) to make a sale, and I was due for a new vehicle. After some discussion with Jhevon and later, with Mr. Michael Owenby, the sales manager, we were able to reach a fair deal, and I ended up purchasing a new 2019 Toyota Tacoma TRD Off-Road. Sarah in finance department helped complete the paperwork. Sarah seemed very knowledgeable, and even though it was late in the day and after closing, Sarah was very patient with me and answered all the questions I had related to the new sale paperwork. Thank you, Sarah! Overall, my experience with Lithia Toyota, the sales staff, and the finance department was very positive. I would recommend all three employees (Jhevon, Michael, and Sarah) to other shoppers in the area. More

On the fence I want to start by saying our salesman Thane, was wonderful. He was 100% pleasant to work with. I’m leaving this review, a little disappointed. Th I want to start by saying our salesman Thane, was wonderful. He was 100% pleasant to work with. I’m leaving this review, a little disappointed. The day after I bought the car, I heard on the radio (in my brand new day old car) that Toyota was giving $3000 cash back for a brand new Rav4, which is what I purchased. This deal was not offered to us, and I definitely would have waited a day or a week to buy the car, had I known. My second disappointment was with financing. I SPECIFICALLY said I only authorize them to run my credit once. I checked my report today, it was ran twice. They should have told me they needed to shop around and they should have gotten my consent. Overall- I’m very happy with my car, and I’m very happy with our salesman, Thane. I am less than thrilled with the sketchy finance department at Lithia. Unfortunately, I’m unsure if I would refer Lithia to anyone. I would have a preferred honesty, and could have made a different decision. More

First service for my new Rav4 Loved having a date set when I purchased the car for my first service. And, then an email reminder as well as a phone call. Service guy was a gentlem Loved having a date set when I purchased the car for my first service. And, then an email reminder as well as a phone call. Service guy was a gentleman (but I don't see his name on my order - maybe Kevin Good?), and is was an all around great experience. thank you - Pat Clark More