Lithia Toyota of Billings

It is all about assisting My wife and I had several appointments to look at cars on our shopping day. Lithia Toyota was our first and ultimately our only stop. Dave greeted us, My wife and I had several appointments to look at cars on our shopping day. Lithia Toyota was our first and ultimately our only stop. Dave greeted us, explaining his first objective was to help us, answer questions, and make sure that when we left the dealership we were satisfied. Dave spent hours with us, making sure we saw and test drove the cars of our choosing. The hours we spent was based on our shopping pattern, nothing to do wth delays at Lithia. Never were we rushed or push to make a decision. It was remarkably low key and much to our liking. Once satisfied we found the car we liked, Dave worked with us to close the transaction. It was remarkably stress free. Proof that Dave was true to his word that he wanted us to leave with a smile of satisfaction. When Clinton presented the paperwork for our signatures, he did everything with his own smile and was extremely professional. Great experience for us. I can only hope and believe the "up front" great friendly and professional demeanor we experienced will be equalled in the service area when we drive three hours to Billings for service work. From our experiences so far, the dealership has clearly demonstrated it wnts to earn business and keep it. Good for them, good for us, more satisfied customers. More

Fantastic Everyone was welcoming and attentive. Always updating us on the where we were in the process of purchasing our new Highlander. This was a very pleasu Everyone was welcoming and attentive. Always updating us on the where we were in the process of purchasing our new Highlander. This was a very pleasurable experience. More

good job I walked into the Lithia and asked for a salesperson, and I was lucky to meet Thane Lange. I explained to him the car that I was looking for and told I walked into the Lithia and asked for a salesperson, and I was lucky to meet Thane Lange. I explained to him the car that I was looking for and told him the deal that I would like to receive. Guess what? After 90 minutes, I was walking out the dealer with my new car. He is professional and a great person to negotiate with. Brittany Pierce processed the paper work, and she went over every piece paper and explained everything throughly. Two days after I purchased the RAV4, I went to the service department and to my surprise the front desk guy( did not get his name) welcomed me with my last name, that show me the this guys takes pride in his job and remembers customers names which is a nice way to do business. Overall my experience was excellent due to workers in this company. People like this make a company look good. More

Helpful and Friendly Everyone I dealt with was super friendly and very helpful. The process was easy and the service was fast. I really love my new pickup! Everyone I dealt with was super friendly and very helpful. The process was easy and the service was fast. I really love my new pickup! More

Service was fast and friendly. Plenty to do while waiting. Drink coffee walk around the lot, look at accessories, read the paper and watch tv. Just like at h was fast and friendly. Plenty to do while waiting. Drink coffee walk around the lot, look at accessories, read the paper and watch tv. Just like at home. More

just bought our fifth Toyota Just purchased a RAV4, and the experience was very good. Rick is a great listener, and sought to find us just the right vehicle, and at a great price Just purchased a RAV4, and the experience was very good. Rick is a great listener, and sought to find us just the right vehicle, and at a great price. We are extremely happy with our newest Toyota! More

Accommodated my needs Robert has handled the service of our three Toyotas frequently. He has always been sensitive to our particular needs. We come from Red Lodge, so it is Robert has handled the service of our three Toyotas frequently. He has always been sensitive to our particular needs. We come from Red Lodge, so it is important that we get as much done without having to return. Robert helps make this happen. More

Oil change You guys did a great job getting me in for my oil change. The wait was minimal. I throughly enjoy my Tacoma, it has been a great pickup for me. You guys did a great job getting me in for my oil change. The wait was minimal. I throughly enjoy my Tacoma, it has been a great pickup for me. More

good service everytime. I arrived at 2pm for my 25,000 mile service. Instead of waiting in their waiting area I opted to take my daily 2 mile walk. When I got back to the dea I arrived at 2pm for my 25,000 mile service. Instead of waiting in their waiting area I opted to take my daily 2 mile walk. When I got back to the dealership my car was serviced and ready to go. The service personal went over what they had done and how much I owed. It was the quality of service that I have always expected from them. Therefore, I will continue using Lithia Toyota for all my vehicle maintenance needs. And, of course, I trust them for charging a fair price on all maintenance done. Trust is very important to me. More

Very good buying experience. They were very good on not pressuring me into buying me something I did not want. They were very helpful on getting me approved for a loan. They were very good on not pressuring me into buying me something I did not want. They were very helpful on getting me approved for a loan. More