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Lithia Toyota of Billings

Billings, MT

4.6
812 Reviews
Lithia Toyota of Billings is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Toyota of Billings, located in Montana's "Magic City", joined the Lithia Motors family of dealerships in August 2010 after being acquired from Grand Avenue Auto, Inc. Lithia Toyota of Billings sells new and used Toyota cars, trucks & SUVs in Billings, MT, near the surrounding areas of Missoula, Helena, Bozeman, Great Falls, and Kalispell. Our inventory includes new models such as the Toyota Yaris, Corolla, Matrix, Camry, Prius, Sienna, Avalon, RAV4, FJ Cruiser, Venza, Highlander, 4Runner, Sequoia, Land Cruiser, Tacoma & Tundra. Lithia Toyota of Billings also has Toyota Certified Used Vehicles, vehicles that meet Toyota's demanding standards for quality and pass a meticulous certification process.
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1532 Grand Ave

Billings, MT

59102

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Showing 812 reviews

September 14, 2024

TJ was great to work with. He was very patient and knowledgeable and we are grateful for a nice vehicle. More

by Cara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Hintz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lithia Toyota of Billings responded

Thank you for sharing your experience! We're glad to hear TJ provided excellent service and helped you find a great vehicle at Lithia Toyota of Billings. Enjoy the ride!

September 13, 2024

TJ welcomed me in the door when I walked in. He was great to work with from start to finish and made my experience easy and pain free! He went above and beyond! More

by horsechick56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Strege
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Bromgard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lithia Toyota of Billings responded

We're delighted to hear that TJ made your experience at Lithia Toyota of Billings easy and pain-free! Thanks for sharing such positive feedback. Enjoy your new ride!

September 13, 2024

Both TJ’s were so helpful through the process. TJ H really knew a lot about the Bronco and was excited sharing what he knew during the test drive. It was great deal and I told him where I needed t More

by Jerod B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Strege
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Hintz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Bromgard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lithia Toyota of Billings responded

Jerod, we're delighted to hear that both TJs made your experience at Lithia Toyota of Billings so positive. Thanks for the high recommendation and continued support from your family! Enjoy the new Bronco!

September 10, 2024

TJ Bromgard was great to work with! Getting a Tacoma in this color took awhile, but TJ was diligent in finding one for me and walking me through all the options and paperwork. Thank you More

by zach
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
TJ Bromgard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Lithia Toyota of Billings responded

We're delighted to hear that TJ provided excellent service and helped you find the perfect Tacoma here at Lithia Toyota of Billings. Enjoy your new ride!

September 08, 2024

When we first went in the first salesman we worked with was terrible and we expected to leave empty handed but then TJ the GOAT was able to step in and make our experience 100x better. More

by Talmage
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terence Brake
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Bromgard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Lithia Toyota of Billings responded

We're glad TJ could turn things around and make your visit to Lithia Toyota of Billings a positive one. Thanks for sharing your experience!

September 06, 2024

I had a really great experience buying my car here! Everyone was super helpful and it made me know I made the right decision! More

by hannahbrence
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Hintz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Lithia Toyota of Billings responded

Hannah, we're delighted to hear you had a great experience with us at Lithia Toyota of Billings! Thanks for choosing our team and enjoy your new car!

September 04, 2024

TJ was a great salesman and streamlined the process for my new car! We love it and plan on returning for our next purchase! More

by Kmef04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Bromgard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Lithia Toyota of Billings responded

We're delighted to hear that TJ made your car-buying experience smooth at Lithia Toyota of Billings! Enjoy your new vehicle, and we look forward to seeing you again for your next purchase!

August 29, 2024

Pretty seamless and efficient transaction. I don’t mind buying but hate shopping, I find the negotiation very unpleasant. If not for TJ I would have left at the first offer. Even after counter More

by brent.certain61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Strege
3.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Hintz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Lithia Toyota of Billings responded

Thank you for sharing your experience with Lithia Toyota of Billings. We're glad TJ could assist and make the process smoother, but we apologize for any inconvenience regarding the service appointment wait time and charges. Your feedback is valuable to us, and we'll work on improving our scheduling efficiency in the future!

August 19, 2024

We had a wonderful experience at the Lithia Toyota of Billings. Our salesman TJ Hintz made this process efficient and enjoyable. We felt like TJ really understood what we were looking for as we are about More

by Terrachvz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terence Brake
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Hintz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Lithia Toyota of Billings responded

Thank you for sharing your wonderful experience at Lithia Toyota of Billings! We're glad to hear TJ made the process efficient and enjoyable. We look forward to continuing our business with you as well!

August 18, 2024

Lithia Toyota sold me a 2019 Tacoma that is supposed to be "Certified preowned", but the fluids are low, the filters are dirty, the interior is filthy and has damage all over, there's a rattle that a deaf More

by Tanya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brittany Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Shelton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Lithia Toyota of Billings responded

Tanya, Thank you for taking the time to review your experience. We appreciate your business and want you to enjoy your 2019 Tacoma. I would appreciate an opportunity to speak with you directly and gather additional feedback. Please reach out to me directly when you have a moment so we can address these issues properly. Michael Cleveland - Service Manager - 406-281-8381

Aug 20, 2024 -

Tanya responded

Of course I called Michael as soon as I received the email notification about this comment and of course, no response. Same as the last voicemail I left for service. I would have booked online, but their software has been double-booking people the last 3 months and I didn't want to deal with that nonsense. Truck still has a rattle in the cab, is still dirty, still has damage in cab, still has dirty filters and low fluids, still looks like you lied about performing the certified pre-owned safety inspection. Just talked to another customer who had a similar experience at Lithia Toyota. Clearly Toyota doesn't care one bit about dirty dealerships! And, yeah, I am annoyed and frustrated and I was nice and cooperative at first, but now I realize they held off getting anything scheduled until it passed the 3 day buyer's remorse policy in Montana. Such dirt bags! Was this a repo and you did the inspection before the last guy and that's why you just figured it was good enough? Thought you could trick me because I'm female? Where is the other key? Do I have to worry about the former owner stealing my truck because they still have a key??

Aug 20, 2024 -

Tanya responded

Just went through the 160 point safety inspection and found at least 10 points that you flat out lied about Replace wiper blades - I had to have them write it into the contract because the blades sucked so bad No abnormal rattles/squeaks in interior - rattle in cab Interior is free of debris - not done Dash and vents are clean - not done all crevices are clean - not done glove box and console compartments are clean - spills and filth all over cabin air filter condition - filthy and full of leaves seats, carpets, floor mats, headliner free of stains - several large white marks on leather and doors I have a sun roof, my paperwork says n/a I have seat heaters, my paperwork says n/a I think small claims court is my only option at this point!

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