Lithia Toyota of Abilene

Great Vehicle, Great Sales Consultant Full disclosure, I hate haggling no matter the car dealer, so take that part with a grain of salt when you read about it below. With that out of the Full disclosure, I hate haggling no matter the car dealer, so take that part with a grain of salt when you read about it below. With that out of the way… Last weekend I decided to buy a new vehicle and trade in what I was driving. I entered queries into True Car pricing knowing I wouldn’t get any responses until Monday. After receiving e-mails from various deals, including Lubbock and Weatherford (I live in Abilene), I got a call from Chris Herrington at Lithia Toyota. I had missed his call, so called him back and we set up a 4Runner test drive for after work. Did the test drive, LOVED the vehicle, and started working the numbers. Chris was quick to honor the True Car pricing (you get a certificate you can print out from the internet query) which was great. Then we got a little bogged down on trade in price, as Lithia didn’t seem to want to honor either KBB or NADA trade in prices, even at the “good” rating…the car I was trading was easily in the “excellent” category with only 8200 miles. I say Lithia because I don’t know if it was Chris haggling or the sales manager since it was the usual salesman going back and forth out of sight exercise. We did eventually settle on a number I could live with…it just shouldn’t have had to take over an hour of haggling to get there. In the end, I would certainly recommend Lithia of Abilene AND Chris Herrington as a sales consultant…just make sure to do your due diligence, get your True Car pricing and be prepared to stick to your guns on your trade in (and know your numbers). As mentioned at the beginning of this review, this is true of any car dealership. As for the 4Runner? I picked up the 4Runner Limited and it is the first true SUV I’ve ever owned. Had a Bronco II in the 90’s and my wife has had back to back Ford Escapes, but this 4Runner is in an ENTIRELY different class. Haven’t driven it much yet (worked all week), but what I have it is A.W.E.S.O.M.E. It is also my first Toyota ever in almost 40 years of buying cars…I expect I will be purchasing more in the future and trying to talk my wife into dropping the Escapes when it’s time to trade up. Again, thanks to Chris Herrington at Lithia Toyota for all your help, your in-depth knowledge of what I was looking for, and your thorough explanation of all systems in the vehicle at delivery. I’ll definitely be requesting you next time it’s time to find a vehicle at Lithia. More

New Sienna! Jeff Downey was our sales person. He was incredibly patient with us - we are not impulsive, so our decision took about 6 weeks. When it came down to b Jeff Downey was our sales person. He was incredibly patient with us - we are not impulsive, so our decision took about 6 weeks. When it came down to brass tax, he worked hard with his sales manager to meet a price of a different dealer in the metroplex. He went through every detail of the vehicle and scheduled our first service. When it was all over, he brought by a box of cookies. He has contacted me post-sale to follow up and make sure we didn't have any questions. More

Will Work With You We went in for an oil change on our truck. Look around on the lot to kill time been thinking about another more fuel efficient ride. Found one like wh We went in for an oil change on our truck. Look around on the lot to kill time been thinking about another more fuel efficient ride. Found one like what we were looking for at a good price. Sat down with a salesperson and told them a payment we could afford. They got us a loan with a lower payment and low interest rate. Good Job! More

it was pleasant Mark Harris was an excellent sales rep. My husband and I just went to look and left with a new truck. Our experience at Lithia Toyota was a wonderful Mark Harris was an excellent sales rep. My husband and I just went to look and left with a new truck. Our experience at Lithia Toyota was a wonderful experience and hassle free. More

Service appointments strongly recommended, but why? Unfortunately, the online service scheduler would not complete a transaction, so I made a trip to the service department to schedule service appointm Unfortunately, the online service scheduler would not complete a transaction, so I made a trip to the service department to schedule service appointment for the next day. My oil change took about two hours because my appointment "fell through the cracks". I understand this sometimes happens, but here's the rub.... I called yesterday to schedule 25000 mile maintenance appointment for our 2105 Toyota Tacoma. Left message on voice mail that said...."I will return your call"..... that has not happened, and I requested appointment for Monday morning. Should I go.... should I not go..... who knows?!?!? More

Easy to do business at Lithia I am a believer in Toyota as well as the Lithia dealership. My wife and I have purchased our last 5 vehicles from there and we feel like we have been I am a believer in Toyota as well as the Lithia dealership. My wife and I have purchased our last 5 vehicles from there and we feel like we have been treated professionally every time. They are willing to hear your offer and meet your demands. Our last salesman was Phillip Underwood and he is a top notch, professional salesman and I highly recommend him. More

Very friendly and easy to work with Mark Harris was very easy to work with and worked hard to get a deal both of us could work with. Ron Morton was very friendly and made the process enj Mark Harris was very easy to work with and worked hard to get a deal both of us could work with. Ron Morton was very friendly and made the process enjoyable. They really work hard for your business. More

Exceptional Service--Thanks Mark Harris My experience could not have been better. Thank you Mark Harris. You definitely went above and beyond and I appreciated everything you did for me. I a My experience could not have been better. Thank you Mark Harris. You definitely went above and beyond and I appreciated everything you did for me. I am loving my 2000 Toyota MR2 Spyder and will definitely recommend Lithia Toyota. The financing, customer service, and everything was exceptional. My car is a dream come true!! I have been searching for a car for nearly a year and so I am so glad I found the perfect car, and Mark Harris at Lithia Toyota. Thank you so much!! More

Top Notch This is my second vehicle purchased from Lithia Toyota of Abilene and the reason for that is the people. The service department is the best in Abilene This is my second vehicle purchased from Lithia Toyota of Abilene and the reason for that is the people. The service department is the best in Abilene and the Sales department is Top Notch. Great Experience More

Yea! I am back in a Toyota! Trading in our car for the most beautiful Venza was so easy yesterday. The people at Lithia Toyota in Abilene not only want your business, they care. Trading in our car for the most beautiful Venza was so easy yesterday. The people at Lithia Toyota in Abilene not only want your business, they care. The dealer was most encouraging to us and his salesman. It was obvious that he nurtures his employees but expects excellence in meeting the buyers' satisfaction. I hope to get my daughter and son-in-law and sister to visit Lithia Toyota in Abilene soon. David Brigham, our salesman, is the most capable salesman we have ever dealt with. He was extremely knowledgeable in sales and Toyota. We really did not think we could trade but all involved made it so easy. In addition, Ron Morton, the finance manager, was very nice, and he took the time to explain all the papers. Overall, signing the papers was a most pleasant experience. He is definitely a "people's person" and an excellent asset to the company. Thanks, Lithia Toyota of Abilene, Linda Battle More