Lithia Toyota of Abilene

Unpleasant The very first time we went to the lot it was a little past 6pm. Sarah (our salesperson) didn't act like she was the least bit interested in showing u The very first time we went to the lot it was a little past 6pm. Sarah (our salesperson) didn't act like she was the least bit interested in showing us any car and definitely not one that she would have to walk into the office to get the key. It really made me mad. But since I went there looking for a specific used car we went back and found the car I was looking for. We ended up not only purchasing 1 car but 2 cars. The whole buying process was bologna. We were very irritated at how long it took and yes I know this is all apart of the process. I have gone here before and it did not take near as long as this time. We were there from 1pm-8pm. We had said initially wanted to wait till the next day in order to talk to our banks and when they came back with the interest rates and the numbers they were so very high! They flat out lied and said my bank was trying to give me an even higher interest rate! xxxxxxxx! I called my bank and it was about half the interest rate they quoted me! I strongly believe in honest customer service! I just am so very dissappointed in myself for letting them do me wrong! But I really didn't think Toyota of Abilene would do that! My mom has bought several cars from here and my sister in law just bought a brand new one. I will never again come here for any car!! DO NOT GO HERE! DONT WASTE YOUR HARD EARNED MONEY! After we had purchased the cars I asked for a second key and Sarah said she would look for it and let me know. I called twice and finally my husband texted her and asked and her reply was "sorry we couldn't find it." He called he sales manager Craig...and Craig (apparently the only decent human being who works here) said he would get us a key made free of charge. But the fact that Sarah did not even care pissed me off! I just gave yall 40,000 and you don't even care to give me a second key??!!!!Have some integrity people! More

today's purchase Greg Parks, was excellent help today and yesterday. He was very knowledgeable about the vehicle I was looking at even though it was not a normal stoc Greg Parks, was excellent help today and yesterday. He was very knowledgeable about the vehicle I was looking at even though it was not a normal stock item. He came in on his day off today so that I would be able to purchase the vehicle today and that was a huge help to me. I plan on recommending him to my friends. More

thanks again phil underwood This dealer and this team make me wish I could buy a car everyday- sooo friendly and helpful. They have gone above and beyond everytime. I just comple This dealer and this team make me wish I could buy a car everyday- sooo friendly and helpful. They have gone above and beyond everytime. I just completed my 6th vehicle deal with phil. He was amazing and had my deal ready in no time. They take all ofbthe stress out of such a big decision and make it both pleasurable and informative. Thanks Phil and Lithia abilene team. More

Lithia Toyota Isaac Cantu was wonderful! No high pressure and answered questions honestly! He was great! The others that we worked with during the buying process Isaac Cantu was wonderful! No high pressure and answered questions honestly! He was great! The others that we worked with during the buying process were friendly and helpful. More

John Nichols Awesome experience at Lithia. Everyone is so honest, straightforward, and trustworthy. I would recommend especially going by for your next purchase an Awesome experience at Lithia. Everyone is so honest, straightforward, and trustworthy. I would recommend especially going by for your next purchase and seeing John Nichols. We were so blessed to have such a great man help us with our vehicle needs. No time was wasted on things we weren't interested in, he found the perfect match for us! Also wanted to give a shout out to Andrew Elliot--he is the BEST financial advisor! More

Waaaaaayyyyy better than San Angelo Mitchell Toyota Walked into San Angelo, Mitchell Toyota looking for a Sequoia to fulfill the needs of my growing family. I was in contact with the internet sales guy Walked into San Angelo, Mitchell Toyota looking for a Sequoia to fulfill the needs of my growing family. I was in contact with the internet sales guy (Gary) for over a week and when we finally made it in, he started off very friendly, interested. He walked us around showing us a few sequoias. He then asked me what amount of monthly payment I was looking for, and I replied with $450-$500. Of course I'm not an idiot and realize that it might take some give on my part to make it work....But once i said that number he almost rolled his eyes in thinking " great another unreasonable customer that wants it all for nothing" He was obviously no longer interested in entertaining my ideal car payment. He immediately started steering us towards other vehicles, " have you heard of a 4 runner? " lets look at something more your price range"...Really? If I wanted a freaking 4 runner, I would have come in and asked for it... He never even asked how much I was going to put down!!! I made one call to Kyle Corr in Abilene Toyota and within a few days He had not only the Sequoia we wanted and color, but in a brand new 2016!. He was great in communicating with me on wants, needs, and options. I never felt pressured to buy. He answered my call on a few occasions when he was on his off day!! He never ignored me. They didn't even have the sequoia, they had to drive it down from Dallas! It takes that little bit of extra effort to get my business. He did that and then some. We went through USAA for financing and they tried to match it. At least they tried. They were very honest and friendly guys. The only reason they didn't get 5 stars was at the end I had expressed that we wanted to get on the road in a hurry because we had an hour and half drive back to San Angelo, And i didn't want my wife and 5 month old twin girls to drive back in the dark. I mentioned that I wasn't interested in any warranties, and they still took me to the back room away from my wife and kids and tried the sales pitch again. I had already said no. What part don't they understand. I understand its part of the process but I already anticipated the " let me get so- and so so they can explain the options to you" So i already said no. It made our experience driving home terrible cause both girls were done sitting in car seats and strollers so it was a cry fest all the way back home in our new Sequoia. Other than that Kyle Corr was Awesome, great representation of the quality training they give their employees. I will always recommend him and Lithia Toyota to everyone I meet. Stay away from Mitchell in San Angelo, they don't care. More

Wonderful I had to reschedule couple times and greg hung in there with us and I got my daughter her first car she loves it and greg remembered she liked blue so I had to reschedule couple times and greg hung in there with us and I got my daughter her first car she loves it and greg remembered she liked blue so he found us a blue car More

Great Customer Service Bruce Land and Mike Mizikar did their best to get me into my certified preowned 4runner. A huge thank you to them. If you want a good salesmen ask for Bruce Land and Mike Mizikar did their best to get me into my certified preowned 4runner. A huge thank you to them. If you want a good salesmen ask for Bruce More

Awesome and relaxed sales people. Awesome experience at this Lithia. Everyone is polite and knowledgeable. Bruce was the person who sold me the car, and Mike was the person who did fin Awesome experience at this Lithia. Everyone is polite and knowledgeable. Bruce was the person who sold me the car, and Mike was the person who did financing. Both knew what they were talking about and where very helpful in every way. More

Personal service Phillip Underwood went above and beyond to give personal service and help me get the vehicle that I wanted. Even though it took a great deal of his t Phillip Underwood went above and beyond to give personal service and help me get the vehicle that I wanted. Even though it took a great deal of his time, he was very pleasant and never became frustrated. When I had visited the San Angelo's Mitchell Toyota looking for the same car, the representative said that she was very busy and didn't have time to search. That is when I spoke with Phillip and received excellent service from the start. More