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Lithia Subaru of Oregon City

Oregon City, OR

4.6
2,770 Reviews

1404 Main Street

Oregon City, OR

97045

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Showing 2,770 reviews

February 23, 2022

They took great care of me and my car, found an issue with my brakes that I will be scheduling doon More

by CANDYK1
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
Feb 23, 2022 -

Lithia Subaru of Oregon City responded

Hi Candy, we are happy to have taken great care of you and your Subaru. Thank you for choosing Lithia Subaru of Oregon City. We look forward to having you back for your brake service.

February 23, 2022

I took my car in for the 30k service. After picking up my car and driving it home, I parked it for the night. The following morning my car was making a heavy grinding noise when accelerat More

by MUSTANGKBQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Feb 25, 2022 -

Lithia Subaru of Oregon City responded

Hello, I’m sorry to learn our team was unable to diagnose the issue you are experiencing with your vehicle at the time of your visit. I can certainly understand the disappointment this must have caused you and would appreciate the opportunity to speak with you directly regarding the noise you have encountered. Please consider reaching out to me directly at 503-656-0612. Christopher Aldworth Service Manager

February 23, 2022

3 hours for express oil and car never touched! Told to leave and come back tomorrow. Also, price increased almost 20%. Inflation is 7%. More

by P.GRAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown 1
Feb 25, 2022 -

Lithia Subaru of Oregon City responded

Hello, it is unfortunate to learn our team was unable to service your vehicle due to the influx of customers at the time of your visit. I hope you can understand this is never the experience we set out to provide. Should you wish to discuss your visit further, I would be happy to speak with you and work towards a positive solution to the inconvenience this may have caused you. 503-656-0612 Christopher Aldworth Service Manager

February 23, 2022

They were honest and they were quick. They looked into the issue and brought the car back to me after fix…,no Issues More

by SCHUNDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddi Finch
Feb 25, 2022 -

Lithia Subaru of Oregon City responded

Hello, our team is happy to have provided you with an honest and efficient experience. Thank you for choosing Lithia Subaru of Oregon City for service.

February 22, 2022

Professional, caring and vigilant. Since I bought the car on Nov. 2017 I was very pleased with the service and eve though I received so many offers to trade in my Subaru unfortunately More

by hilmihallaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson
Feb 23, 2022 -

Lithia Subaru of Oregon City responded

Hello, thank you for taking the time to share your experience with our team. We can certainly understand your desire to keep your Subaru and appreciate you considering our offer. We will now look forward to continuing to have you and your Subaru back for service in the years to come.

Feb 24, 2022 -

hilmihallaj responded

Thanks

February 22, 2022

Always friendly and courteous, the waiting room is clean and comfortable. Explanation of service is detailed and understandable. More

by CRBTEAPOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
Feb 23, 2022 -

Lithia Subaru of Oregon City responded

It is always a pleasure having you in for service. Our team would like to thank you for sharing these kind comments. We are happy to know you have found our service updates to be helpful and we hope to have you back at Lithia Subaru of Oregon City for all your future maintenance needs.

February 22, 2022

I’ve been coming here since getting my ‘05 Outback. Everyone is always nice and knowledgeable. I’m always confident in the work performed. More

by GOTTLIEBBARB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Falconer
Feb 23, 2022 -

Lithia Subaru of Oregon City responded

Hello, it has been a pleasure having you and our 2005 Subaru in for Service. We would like to thank you for taking the time to recommend our team. We hope to see you again soon!

February 21, 2022

Professional, courteous, knowledgeable, clean waiting area…..good, better great, super, excellent, stupendous, wonderful, enlighted, marvelous. More

by JLYNCH11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot the gals name, but she worked outside checking cars in for service.
Feb 23, 2022 -

Lithia Subaru of Oregon City responded

Thank you for using these exceptional words to describe Lithia Subaru of Oregon City! Our team couldn't be happier to know you feel this way and we look forward to providing this same great level of care during your future visits.

February 21, 2022

Great service and communications with me during the process. Good explanation about what was going on. Definitely returning for future services More

by DONNA.KIRTRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
Feb 23, 2022 -

Lithia Subaru of Oregon City responded

Hi Donna, I'm happy to see you felt our team kept you well informed about the progress and status of your vehicles service. We look forward to your next service visit!

February 21, 2022

They said tire rotation was part of service. I had a slow tire leak and found it still in the same location. So rotation was not done. How can I trust they did anything other than top off the oi More

by Kiki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unk
Feb 22, 2022 -

Lithia Subaru of Oregon City responded

Hello Kiki, It is unfortunate to see you believe your tires were not rotated during your recent service. I can certainly understand the uncertainty this may cause and would like the opportunity to reassure you your vehicle received proper care. Unless we see an advantage in terms of tire wear or that the rear tires have better tread depths than the front we do not move the best tread depths from the front because that is where they should be positioned on the car to ensure the best available steering and braking control. If you still have a leaking tire that needs attention when convenient for you, please reach out to me at 503-656-0612, and we’ll be happy to help out. Christopher Aldworth Service Manager

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