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Lithia Subaru of Oregon City

Oregon City, OR

4.6
2,770 Reviews

1404 Main Street

Oregon City, OR

97045

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Showing 2,770 reviews

May 17, 2022

I called all the other dealers in Portland, they all tried to scam me into paying outrageous amounts for a new car, Kyle helped me order a car for a reasonable amount and made sure the process was smoot More

by Nsheldon3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Belles
May 18, 2022 -

Lithia Subaru of Oregon City responded

Hello, We're thrilled you found us and that Kyle was able to help you enjoy a smooth experience ordering your new car! Thank you very much for working with us at Lithia Subaru of Oregon City. Please enjoy many safe and exciting adventures ahead and be sure to let us know whenever we can be of help with anything along the way!

May 17, 2022

The Service advisor was very helpful and pleasant to deal with. It was my first time dealing with Subaru Oregon city and felt they wanted to earn my trust and business as they they went above and beyond. More

by mikegagnon1829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Grebe
May 18, 2022 -

Lithia Subaru of Oregon City responded

Hello Mike, Not only do we want to earn your trust, we want to maintain it as well, and it's wonderful to hear we're off to a great start. Thank you very much for choosing our team to care for your vehicle. Please travel safe and visit us again at Lithia Subaru of Oregon City whenever we can be of service.

May 16, 2022

A bit unprofessional in the service area. Opportunity for customer service training to improve the customer experience. I bought a car with lifetime oil change and they told me to go somewher More

by MHIGH26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ira Jones
May 18, 2022 -

Lithia Subaru of Oregon City responded

Hello, We appreciate you taking the time to bring your regrettable experience to our attention. Feedback is an important element in helping us refine our processes to better address the needs of our guests. We apologize for the frustration and disappointment that arose from your visit. Should you wish to continue the conversation please reach out to me at the number below. Christopher Aldworth Service Manager 503-656-0612

May 16, 2022

The service was good as usual but the length of time for the service was not clearly communicated and took longer that expected. More

by BRADBANE71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodie
May 17, 2022 -

Lithia Subaru of Oregon City responded

Hello Brad, We apologize for not communicating the delay in your wait time and will work to improve in that area moving forward. Thank you for trusting us with your vehicle's care and the kind words regarding our service team's work.

May 15, 2022

A simple question turned into a big ordeal that had also turned into a very disrespectful encounter. Was talked down to and treated as incompetent, for this i will never return to this dealer due to this on More

by Jacob
Recommend Dealer
No
Employees Worked With
James Dean Hassel
May 17, 2022 -

Lithia Subaru of Oregon City responded

Jacob, we are concerned that your recent experience did not meet our high standards for customer service. I’d like to speak with you personally on the matter. Please give me a call at 503-723-2242. Cory Fay General Sales Manager

May 15, 2022

Initially was a great experience with Rus, a very sweet and genuine man! The rest of the staff was kind and inviting but after interacting with James we will never go back as he treated us in an unnerving More

by Alexis
Recommend Dealer
No
Employees Worked With
Rus Brown, James Dean Hassel, Sarah Duff
May 17, 2022 -

Lithia Subaru of Oregon City responded

Alexis, we appreciate your positive feedback about Rus but are concerned to hear about what you’ve experienced with James. Please reach out to me at your convenience so we can discuss the matter further. Cory Fay General Sales Manager 503-723-2242

May 15, 2022

Everyone was very polite and I got everything done that was on my list. I never take my car anywhere else. More

by NPROHASKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 16, 2022 -

Lithia Subaru of Oregon City responded

Thank you for the five-star review! We're pleased to learn that our team was polite and thorough!

May 12, 2022

Good service but was wait a long time And thank you for service Have a good day More

by KHY4EVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle schoenborn
May 13, 2022 -

Lithia Subaru of Oregon City responded

Hello, We appreciate your patience as we cared for your vehicle. Sorry about the wait, it's something we'll work on before your next visit to Lithia Subaru of Oregon City. Thank you very much for trusting us with your business.

May 11, 2022

They are always on top of service. And they hire women. Hopefully, they have pay equity. More

by BILL.MILLER4447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
May 12, 2022 -

Lithia Subaru of Oregon City responded

Hello Bill, Thank you very much for your trust in us to care for your vehicle. We're happy to see you continue to enjoy great service at Lithia Subaru of Oregon City. Travel safe and come see us again down the road.

May 11, 2022

Greeter/Customer Svc rep was prompt, friendly and polite. No one called me when service was done, however. More

by INAGEBERT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I can’t recall name. She’s not on list above
May 13, 2022 -

Lithia Subaru of Oregon City responded

Hello, We sincerely apologize for the lack of communication but are happy to hear your service was prompt, polite and friendly. We'll address your concerns with the team and be ready to improve for your next visit.

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