Lithia Subaru of Oregon City

I am in the habit of keeping my car impeccably clean and well detailed, so it looks almost brand new on the inside. That is why it is so disappointing that nearly every time I have brought it in to the Oreg well detailed, so it looks almost brand new on the inside. That is why it is so disappointing that nearly every time I have brought it in to the Oregon City Lithia Subaru for service over the last few years, it is returned to me with grease marks on the inside. Usually these are on the doors, and seats. I used to say something each time, and if I brought the car back, the grease marks would be removed. However, it's an inconvenience to have to do that each time. I typically don't notice the grease marks until I've returned home, but either way, I shouldn't have to spend time waiting for you to remove the grease marks after I see them, or doing it myself. I have also had an incident in the past year when a light bulb was replaced, only they replaced the wrong one, so the ones that were out were still out until I took the car back. Last year I was told that I had a power steering fluid seap, and that it would cost about $1,800 to fix it. Next time I took the car for an oil change and checkup, I had them check it, and they said there was no seap. I've taken it to a different mechanic, who also confirmed that there was not a seap. It is disappointing that Lithia Subaru tried to push me to do an $1,800 repair, which did not need to be done. When I bought my car in 2011, I had a lot more confidence and trust in your dealership. My car came back to me washed and detailed, and the staff as a whole seemed a lot more competent. It has gone downhill to the point where I probably won't buy my next new Subaru from your dealership again, nor will I recommend your dealership anymore (I used to highly recommend it). I have given feedback in the past, but have not noticed any positive changes. Unfortunately, I'm in the habit now of just expecting that my car will come back to me more dirty after being at Lithia Subaru. If you're able to show that the feedback is taken seriously, and I see some improvement, then I might be swayed back in your direction. Thanks. More

Thoroughly inspected car even though just in for an oil change, good communication and easy scheduling change, good communication and easy scheduling More

Very quick on my appointment setup and the service was right on time, and the employees were friendly and helpful right on time, and the employees were friendly and helpful More

I received good service last (2021) December from the service guy. However, they neglected to rotate tires but told me they did. I could tell with a few drives, the tires were off. But when I drove in fo service guy. However, they neglected to rotate tires but told me they did. I could tell with a few drives, the tires were off. But when I drove in for my 2nd or 3rd service since purchasing the car from Lithia in April 2021, the guy stayed seated, barely looking up from the computer barely acknowledging my arrival, certainly looking much less happy that he had to deal with another customer. Not even a smile. Not even a,"Hi, how are you today? Thanks for coming in." I at least got that the first service I received in '21 from service guy. He even got up to greet me. This guy did not. I asked that my tires please be rotated as they didn't do it last time and they were supposed to. Oh, the bearded man said, we don't rotate except based on wear. I know that's not true. I asked to please check the driver's window as I was told the part had come in and even though I returned the call 3 times, no one called me back to get it installed after the first call to say it was in. Oh, he said I can't do anything about that, there are no notes for me to see. Then I asked to please adjust the green lines or the part that sets the alarm if you drive over a line in the road incorrectly. Oh, he said that's totally personal. What ever that means? I previously drove a Lexus for over 20 years, I knew nothing about service for Subaru. I'd expect the service to at least be nice and explain some things to me. No, no, no. That's all I heard. A parade was scheduled for that day at 10am. I brought the car in at 9. Obviously, the streets were going to be tough to manover. Couldn't someone had said that might not be the best day to come from Beaverton? When I went to pay for my service there was only one guy there, no explanation about the service. It was get her out of there quickly so we can watch the parade. In fact, the dash area was left unfinished and in the wrong position with the time obsquried and unfinished. They were in such a hurry, it was just left unfinished. When I walked back in to talk to someone, they were all outside in front watching the parade. How would I know who I was working with, no names on their shirts, no introductions. I spoke briefly with Brian who sold me the car. He knew I was not happy. More

Had an appointment and waited for 2 hours before they told me that the issue with our vehicle wouldn’t be covered under our warranty and no work was completed. told me that the issue with our vehicle wouldn’t be covered under our warranty and no work was completed. More

This dealership is my whole family’s favorite. We have bought 3 cars from here, and traded in one. Everyone is so kind and really cares about educating you on the cars, helping you find the perfec We have bought 3 cars from here, and traded in one. Everyone is so kind and really cares about educating you on the cars, helping you find the perfect fit, and being honest throughout the process. More

Access for lube & filter still needs improvement but you showed efforts trying to improve. How you handled starlink when we had 4 Subarus in family needing 5G download was terrible. Fortunately you recommen showed efforts trying to improve. How you handled starlink when we had 4 Subarus in family needing 5G download was terrible. Fortunately you recommended Wilsonsonville Subaru & they got the software for one of our Subarus installed before deadline required us to pay for for download. They gave us great service. Guess what? They now offer service coupons & would like to be service center for all our 4 cars. Keep trying! I dropped by for oil & filter without an appointment & told over 3 hour wait. I was told to make appointment & my car would be work on much faster. I arrived at appointment time & car was finally ready ready 1 hour 35 minutes later.The starlink was a mess with 5G upgrade. Wilsonville Subaru came to our rescue. But only 1 of our 4 Subaru got upgrade before we would pay out of our pocketbook. We have incentives to come back to Wilsonville. Lithia is trying so keep improving on ease & time of oil & filter etc More

Very friendly workers. Great service. Was able to leave with a great car that day 😀 Great service. Was able to leave with a great car that day 😀 More

Is ten plus five equal to 15 words? Nope the counter says it's eight. Nope the counter says it's eight. More

Team was great! Even changed from BEAVERTON subaru to OREGON city due to the service I received and honesty. Even changed from BEAVERTON subaru to OREGON city due to the service I received and honesty. More