Lithia Subaru of Oregon City

I received good service last (2021) December from the service guy. However, they neglected to rotate tires but told me they did. I could tell with a few drives, the tires were off. But when I drove in fo service guy. However, they neglected to rotate tires but told me they did. I could tell with a few drives, the tires were off. But when I drove in for my 2nd or 3rd service since purchasing the car from Lithia in April 2021, the guy stayed seated, barely looking up from the computer barely acknowledging my arrival, certainly looking much less happy that he had to deal with another customer. Not even a smile. Not even a,"Hi, how are you today? Thanks for coming in." I at least got that the first service I received in '21 from service guy. He even got up to greet me. This guy did not. I asked that my tires please be rotated as they didn't do it last time and they were supposed to. Oh, the bearded man said, we don't rotate except based on wear. I know that's not true. I asked to please check the driver's window as I was told the part had come in and even though I returned the call 3 times, no one called me back to get it installed after the first call to say it was in. Oh, he said I can't do anything about that, there are no notes for me to see. Then I asked to please adjust the green lines or the part that sets the alarm if you drive over a line in the road incorrectly. Oh, he said that's totally personal. What ever that means? I previously drove a Lexus for over 20 years, I knew nothing about service for Subaru. I'd expect the service to at least be nice and explain some things to me. No, no, no. That's all I heard. A parade was scheduled for that day at 10am. I brought the car in at 9. Obviously, the streets were going to be tough to manover. Couldn't someone had said that might not be the best day to come from Beaverton? When I went to pay for my service there was only one guy there, no explanation about the service. It was get her out of there quickly so we can watch the parade. In fact, the dash area was left unfinished and in the wrong position with the time obsquried and unfinished. They were in such a hurry, it was just left unfinished. When I walked back in to talk to someone, they were all outside in front watching the parade. How would I know who I was working with, no names on their shirts, no introductions. I spoke briefly with Brian who sold me the car. He knew I was not happy. More

Had an appointment and waited for 2 hours before they told me that the issue with our vehicle wouldn’t be covered under our warranty and no work was completed. told me that the issue with our vehicle wouldn’t be covered under our warranty and no work was completed. More

This dealership is my whole family’s favorite. We have bought 3 cars from here, and traded in one. Everyone is so kind and really cares about educating you on the cars, helping you find the perfec We have bought 3 cars from here, and traded in one. Everyone is so kind and really cares about educating you on the cars, helping you find the perfect fit, and being honest throughout the process. More

Access for lube & filter still needs improvement but you showed efforts trying to improve. How you handled starlink when we had 4 Subarus in family needing 5G download was terrible. Fortunately you recommen showed efforts trying to improve. How you handled starlink when we had 4 Subarus in family needing 5G download was terrible. Fortunately you recommended Wilsonsonville Subaru & they got the software for one of our Subarus installed before deadline required us to pay for for download. They gave us great service. Guess what? They now offer service coupons & would like to be service center for all our 4 cars. Keep trying! I dropped by for oil & filter without an appointment & told over 3 hour wait. I was told to make appointment & my car would be work on much faster. I arrived at appointment time & car was finally ready ready 1 hour 35 minutes later.The starlink was a mess with 5G upgrade. Wilsonville Subaru came to our rescue. But only 1 of our 4 Subaru got upgrade before we would pay out of our pocketbook. We have incentives to come back to Wilsonville. Lithia is trying so keep improving on ease & time of oil & filter etc More

Very friendly workers. Great service. Was able to leave with a great car that day 😀 Great service. Was able to leave with a great car that day 😀 More

Is ten plus five equal to 15 words? Nope the counter says it's eight. Nope the counter says it's eight. More

Team was great! Even changed from BEAVERTON subaru to OREGON city due to the service I received and honesty. Even changed from BEAVERTON subaru to OREGON city due to the service I received and honesty. More

Though the job took four hours the job was done professionally and looked great. The counter staff answered my questions professionally and looked great. The counter staff answered my questions More

The service was quick and I I was out of there. Very satisfied. I will be back. Very satisfied. I will be back. More

Courteous and helpful- even though there was a mistake in scheduling on their part they still fit me in. scheduling on their part they still fit me in. More