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Lithia Subaru of Oregon City

Oregon City, OR

4.7
2,773 Reviews

1404 Main Street

Oregon City, OR

97045

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Showing 2,773 reviews

May 30, 2022

I am in the habit of keeping my car impeccably clean and well detailed, so it looks almost brand new on the inside. That is why it is so disappointing that nearly every time I have brought it in to the Oreg More

by ASHBRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember who helped me, but they seem nice enough.
Jun 02, 2022 -

Lithia Subaru of Oregon City responded

Hello, I apologize for the numerous occasions where you have left our dealership only to subsequently find that the level of care shown in the servicing of your vehicle falls well below what is acceptable. Your feedback is appreciated, and we sincerely appreciate that despite having been disappointed in the attention to detail demonstrated in the past by our team that you have given us repeated opportunities to show that we are correcting some of our issues of workmanship and the level of care shown for our guests' vehicles. We are making improvements in our processes as new leadership in our dealership takes hold of the reins and implements changes to ensure these performance deficiencies are eliminated. I’d appreciate the chance to apologize to you personally. Please make a point of introducing yourself to me the next time you visit our dealership so that I can reassure you personally of our mission to achieve a higher standard of service. Thank you, Christopher Aldworth Service Manager 503-656-0612

May 30, 2022

Thoroughly inspected car even though just in for an oil change, good communication and easy scheduling More

by CHRISTINEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for taking the time to share your experience with us!

May 29, 2022

Very quick on my appointment setup and the service was right on time, and the employees were friendly and helpful More

by MARTINFAN2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Hello Martin, Thank you very much for the thoughtful feedback. We're happy to have provided friendly and prompt assistance and look forward to working with you again down the road at Lithia Subaru of Oregon City.

May 29, 2022

I received good service last (2021) December from the service guy. However, they neglected to rotate tires but told me they did. I could tell with a few drives, the tires were off. But when I drove in fo More

by SMITHMARTHAANNE
Recommend Dealer
No
Employees Worked With
David Meltzer, Brian Manning
Jun 02, 2022 -

Lithia Subaru of Oregon City responded

Hello Martha, Thank you for bringing your experience to my attention. I understand your frustration following your recent service visit and sincerely apologize for the lack of customer care you received. This experience from start to finish was not reflective of our commitment to guest satisfaction and I will be addressing your feedback with our team promptly. I’d also like to speak with you personally regarding this matter. Please feel free to reach out to me at the number below. Christopher Aldworth Service Manager 503-656-0612

May 28, 2022

Had an appointment and waited for 2 hours before they told me that the issue with our vehicle wouldn’t be covered under our warranty and no work was completed. More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jodie
May 30, 2022 -

Lithia Subaru of Oregon City responded

Hello RM, Thank you for your feedback. We understand that your time is valuable. During your wait, we were working to see if the necessary repairs for your vehicle were covered under warranty. I know the length of time it took and the determination that the repairs were not covered is upsetting, and I sincerely apologize for your frustrations. Your business as our guest is truly valued, and if you would like to discuss your experience with me personally, please reach out to me at the number below. Christopher Aldworth Service Manager 503-656-0612

May 30, 2022 -

Lithia Subaru of Oregon City responded

Hello RM, Thank you for your feedback. We understand that your time is valuable. During your wait, we were working to see if the necessary repairs for your vehicle were covered under warranty. I know the length of time it took and the determination that the repairs were not covered is upsetting, and I sincerely apologize for your frustrations. Your business as our guest is truly valued, and if you would like to discuss your experience with me personally, please reach out to me at the number below. Christopher Aldworth Service Manager 503-656-0612

May 27, 2022

This dealership is my whole family’s favorite. We have bought 3 cars from here, and traded in one. Everyone is so kind and really cares about educating you on the cars, helping you find the perfec More

by katethresher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven Jelden, Sarah Duff
May 28, 2022 -

Lithia Subaru of Oregon City responded

Hello Kate, It's truly our pleasure to count your family as part of ours at Lithia Subaru of Oregon City. Thank you so much for sending our team into the weekend with smiles on our faces thanks to your kind compliments. We wish everyone safe and happy travels ahead and look forward to working with you all whenever you may need us down the road.

May 26, 2022

Access for lube & filter still needs improvement but you showed efforts trying to improve. How you handled starlink when we had 4 Subarus in family needing 5G download was terrible. Fortunately you recommen More

by JIMPBIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you for voicing your thoughts on the relationship you’ve had with our service team in the past. We do work hard to improve care for our guests daily and maintaining your trust in us with your business is important. When you are available, please contact me at the number below. I’m happy to review the steps we are taking to improve the wait times in Express and to discuss ways we can better serve you and your family through the future. I look forward to hearing from you. Christopher Aldworth Service Manager 503-656-0612

May 25, 2022

Very friendly workers. Great service. Was able to leave with a great car that day 😀 More

by jenny_jen2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda , Cory Fay
May 26, 2022 -

Lithia Subaru of Oregon City responded

Hello Jenny, Thank you very much for trusting Lithia Subaru of Oregon City with your business. It's always wonderful to see our guests happily drive away in a great car. Travel safe, enjoy the ride and please let us know whenever we can be of assistance again down the road.

May 24, 2022

Is ten plus five equal to 15 words? Nope the counter says it's eight. More

by thatsquirr3l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dunno
May 26, 2022 -

Lithia Subaru of Oregon City responded

Hello, Eight, fifteen, it's all good, five is the important part. We want our Lithia Subaru of Oregon City guests to always enjoy five-star service, and we're thrilled to see we reached that commitment during your experience. Travel safe and please visit us again down the road.

May 24, 2022

Team was great! Even changed from BEAVERTON subaru to OREGON city due to the service I received and honesty. More

by jwadley2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, Sarah Duff
May 26, 2022 -

Lithia Subaru of Oregon City responded

Hello, We're delighted to have you here. Thank you very much for trusting Lithia Subaru of Oregon City with your business. It's our pleasure to provide you honest, five-star service and we look forward to working with you again down the road.

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