Lithia Subaru of Oregon City
Oregon City, OR
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David and the crew did not act like manipulative idiots like the sales staff that I've dealt with at every dealership I've ever been to. I can't express enough that putting on a slick act is a HUGE turn like the sales staff that I've dealt with at every dealership I've ever been to. I can't express enough that putting on a slick act is a HUGE turn off and makes me want to walk out. David was the "guy next door". He didn't put on an act, he was just a real dude, like me. Same goes for every employee I worked with during my purchase and accessory installation. I LOVE this place. David went the extra mile to make sure I was WELL taken care of at every turn. He was very thoughtful and kept in touch with me via email when necessary. David was also very patient with me when I was unprepared with needed documents. David even drove me home in my trade-in and helped me take my roof bike carrier off. It's no wonder that I see so many Subaru license plate frames on the road that say "Lithia Subaru". I CAN'T STRESS ENOUGH HOW IMPORTANT IT IS FOR AUTO SALES PROFESSIONALS TO JUST BE "NORMAL" INDIVIDUALS, AND NOT ACT LIKE POLITICIANS. PEOPLE AREN'T STUPID AND DON'T WANT TO BE TREATED LIKE PREY. I hope to be able to send others to this dealership to support such an awesome business. Thanks David! Sincerely, Jason More
These guys are absolutely great, and they clearly have a customer first attitude and ethic. I must have stopped by 5 times in the last month before I pulled the trigger on my new Outback and Travis was very customer first attitude and ethic. I must have stopped by 5 times in the last month before I pulled the trigger on my new Outback and Travis was very patient every time. I went back and forth on colors, which package I wanted, etc. One day I stopped in on his day off and he was there of course. He apparently loves his job! They sweetened the deal on my trade, offering me more than any other dealer had, which got me off the fence. I worked with Gene to test drive my actual car and finish the deal. I drove that darn thing all over the place, even to my house and he never complained once - ha ha. The paperwork was completed in about an hour and the Finance manager (Chris) was very professional. There was no pressure to buy extra packages or warranties, which I appreciated because I never get those things. Just the car please. Gene followed up with the car orientation, service info, etc and I was on my way. All in all this was an absolutely painless and enjoyable experience - the best dealership sales experience I've ever had in my life and I've bought a lot of cars. I highly recommend Lithia Subaru for the customer-first culture they have created, and Travis and Gene for their efforts to make me happy. Cheers. More
Travis was friendly and professional. He answered my questions and got me a great price. There were no hidden fees or add ons. I got the car I wanted. Want a Subaru? This is the place. questions and got me a great price. There were no hidden fees or add ons. I got the car I wanted. Want a Subaru? This is the place. More
This is by far the best experience I have had with any dealership in the last 10 years whether I was purchasing for myself or helping a friend. I cannot attest for the other salesman, but Travis is admira dealership in the last 10 years whether I was purchasing for myself or helping a friend. I cannot attest for the other salesman, but Travis is admirable and proficient. Pros (whole experience): Great price No hassle, no pressure Easy process Very friendly Excellent service Cons: None. I wish they were located closer. At one point I was juggling six different Subaru dealerships, through internet sales, trying to find the car I wanted for the price I wanted. My local dealership (Dick Hannah) was getting the one but would not budge on my trade-in or the final price of the car. Carr Subaru had one and offered a great price but I read so many horror stories, from user reviews, there was no way I was going to buy from them. Everyone else did not have what I wanted and needed 8~10 weeks to have it delivered. Lithia Subaru was the farthest from me (live in Vancouver) so I tried them last but it would have saved me an immense amount of time and effort had I done so in the beginning. Travis emailed me back quickly to get the details of what I was looking for. They did not have it in their inventory but he found one nearby and offered to get it if I was interested. Within the same day he quoted me a lower price and higher trade-in value than I had been offered in the three weeks worth of searching. Normally I try to weigh the pros and cons, see if there's some kind of angle and make sure I am making the right decision but I didn't have to in this case; the choice was easy. The entire experience at the dealership was simple and enjoyable. Even though Travis was busy when I first arrived everyone else made me feel very welcome. The interior is nice. Comfortable leather chairs, couches, free refreshments and snacks. Travis took me out to see and test drive my car and then was completely ready to go with all the necessary paperwork. Not one of those instances where they're running around saying they need to make copies or print out something or anything they could have done before I got there. The price was good enough I was expecting something to happen; one of those, "well this wasn't included in the quote", or, "we didn't realize such and such about your trade-in so the value will be less." There wasn't any of that; both the price and the trade-in stayed the same as I was originally quoted. No hassle, no further negotiating. They offered extended warranties and maintenance packages but the moment I said I was not interested I never heard about it again. I did a lot of research on financing either through several banks or using the Subaru incentive. They had mentioned some of the banks they use over the phone so I checked and found they had very good user reviews. Needless to say, I was surprised because I'm used to dealerships getting you one way or another. I let them run my credit just to see and they were able to get me much lower than even the incentive that was being offered. Besides, worst case scenario I can refinance through another bank, they're hungry enough, but I don't need to. In summary, best deal I found with the best service and easiest process I have ever encountered at a dealership. I would absolutely recommend them. Thank you Travis! More
I had a wonderful experience working with Travis initially over the phone locating my vehicle and with Burton in the shop to complete the sale. They were both extremely nice and Burton was very thor initially over the phone locating my vehicle and with Burton in the shop to complete the sale. They were both extremely nice and Burton was very thorough and informative. More
I've only had one other car buying experience that was this seamless and good. Thank you Joel and Kelly for being so kind, patient, thorough, and continually helpful, even after we bought our new car. We this seamless and good. Thank you Joel and Kelly for being so kind, patient, thorough, and continually helpful, even after we bought our new car. We were even able to get the exact color and model we wanted. I've already started recommending you guys, and we will be buying our next car from you as well. More
Great price. Honest, friendly, and concerned sales staff. Applies to Internet sales manager Tony, salesman Travis, and even the finance guy, Cory. In the past, I was somewhat negative about Lithia dealership Applies to Internet sales manager Tony, salesman Travis, and even the finance guy, Cory. In the past, I was somewhat negative about Lithia dealerships, due to stories I had heard about sleazy practices, but this experience was outstanding. More
Very different experience from any other dealership I have been to, not only were they friendly and willing to negotiate on price they were very driven to find a solution to any issue I had in the car bu have been to, not only were they friendly and willing to negotiate on price they were very driven to find a solution to any issue I had in the car buying process. Really the process was quick and painless and I came away with loving the car I purchased that much more because I had such a great experience with not only the sales team but the finance team as well. THANKS GUYS! More