Lithia Subaru of Oregon City

This is the second brand new Subaru I have bought from Lithia Subaru, both from the sales associate, David Castillo. I found working with Mr. Castillo very unintimidating and supportive. His mission is Lithia Subaru, both from the sales associate, David Castillo. I found working with Mr. Castillo very unintimidating and supportive. His mission is truly helping his customer get exactly what s/he wants, even when the customer her/himself is not exactly sure what that is. With David Castillo there is no hard sell or pressure; he just does his best to make the purchase possible for the customer with a calm, friendly and patient demeanor that helps everything go smoothly and easily. For my sale, Mr. Castillo drove my new car from Oregon City to my home in SE Portland and then all the way to the airport to return a rental car and then back to Oregon City. He did this willingly and cheerfully after a long, exhausting day and many hours of working through the details of the sale. This was immensely helpful as I did not have anyone that night who could help with the return of the rental car. Mr. Castillo just took it as a given that he would help[ with these tasks, no questions asked. He has made it clear that he will stay in touch and help with any questions or issues I may have with the new Forrester. Also noteworthy was Rick, the business office person who carefully and cheerfully with a good sense of humor explained each form that I had to sign. His friendly, upbeat attitude was an uplifting breath of fresh air just as my energy had begun to wane after spending several hours at the dealership. The overall atmosphere of Lithia Subaru is one of personal, concerned service that is sensitive to each person's individuality and needs. I would not hesitate to recommend them to anyone in the market to buy a car. More

No hassles, straight forward. I felt like I was not being pressured. The whole sales team stayed after closing and got my deal done fast. I felt taken care of. This was my best car buying experience being pressured. The whole sales team stayed after closing and got my deal done fast. I felt taken care of. This was my best car buying experience ever. More

Great staff who are knowledgeable and friendly! They made car buying an enjoyable experience! Will definitely recommend these sales people and this dealership to others! car buying an enjoyable experience! Will definitely recommend these sales people and this dealership to others! More

They were very patient as we test drove and did a great job giving us information about each car. Once I found the car I wanted, they got me a great deal and the process was quick and easy! I've now had th job giving us information about each car. Once I found the car I wanted, they got me a great deal and the process was quick and easy! I've now had the car for a couple months and still love it. Would recommend them to any of my family and friends! Thank you Oregon City Lithia, Ricky and Bobby! More

We were very satisfied with the buying of our Honda. Shaun was awesome to work with as well as Rick Norwood. Would recommend to everybody. Shaun was awesome to work with as well as Rick Norwood. Would recommend to everybody. More

They always do a great job!! Would recommend them to anyone. Everyone is very friendly and knowledgable. No pressure to buy. They also have a great waiting room! Popcorn, drinks, tv and toys to entertai anyone. Everyone is very friendly and knowledgable. No pressure to buy. They also have a great waiting room! Popcorn, drinks, tv and toys to entertain my kids. More

Great experience overall. Trade in value for car a little low but could have been market conditions. Sales staff very friendly, low pressure. Finance guys (Gary and Rick) very easy to work with, found me a l low but could have been market conditions. Sales staff very friendly, low pressure. Finance guys (Gary and Rick) very easy to work with, found me a lower loan rate than what was first promised... which is awesome. Car was missing something, the day I asked it to be taken care of, it was handled. Cory's response to my email was about 10 minutes. Pretty good for a busy sales manager on a Saturday. More

Your service department was very helpful. I don't know much about cars and they were very understanding. I work with the public and I will tell you that your service department has exception good cu know much about cars and they were very understanding. I work with the public and I will tell you that your service department has exception good customer service. More

My wife took our car in for a oil change and to check the code that was blinking in the dash. They changed the spark plugs. She came buy to pick up the car and it ran worse then it ever did. They charged 400 code that was blinking in the dash. They changed the spark plugs. She came buy to pick up the car and it ran worse then it ever did. They charged 400.00 and said we needed a 2500.00 valve job. We decided to get another estimate. She got two blocks away and the car dyed from running so bad. She tried to tell them something was wrong before she left but they would not listen to her and turned and walked away. We then had it towed to another shop. The oil was low and the shop found out they put the plug wires on backwards that are color coded so that wont happen. The cadalatic converter also had been blown out from them doing this and now they dont want to pay for the damages they caused. This doesnt seem right.We didnt need a valve job the problem was them putting the car back together wrong. I had tried to talk about this to the general manager but he didnt want to hear me out, my wife has spoke to him numerous times and he is still unreasonable. More

BEST EXPERIENCE FROM START TO FINISH!! This is our 23rd car purchase and this was the most SEAMLESS, PAINLESS EXPERIENCE EVER! THANK YOU DAVID KILLION car purchase and this was the most SEAMLESS, PAINLESS EXPERIENCE EVER! THANK YOU DAVID KILLION More