Lithia Subaru of Oregon City

OC Lithia is the best. I’d never take my old Subaru to another dealership or mechanic. Trustworthy, prompt and I always get respectful polite service. I’d never take my old Subaru to another dealership or mechanic. Trustworthy, prompt and I always get respectful polite service. More

All was good, with good people except for the time taken. Wich I of course could not distinguish. Wich I of course could not distinguish. More

People were thoughtful and clearly cared about providing good service. We will continue to bee good customers there good service. We will continue to bee good customers there More

Ok service, didn’t help me when , I was rear ended and the only thing wrong was one of the sensor was pushed in , was told to take it to a body shop, didn’t even look at it. Body shop was surprised the de the only thing wrong was one of the sensor was pushed in , was told to take it to a body shop, didn’t even look at it. Body shop was surprised the dealer couldn’t take care it it. More

We had a pleasant experience buying our first brand new car! Will definitely use this dealership again. car! Will definitely use this dealership again. More

I was well treated at Lithia Subaru. Danielle , the service rep, helped keep me informed throughout the time it took for the repairs and also help me understand what wa covered by my war Danielle , the service rep, helped keep me informed throughout the time it took for the repairs and also help me understand what wa covered by my warranty. More

Everyone was friendly and answered every question we had and made themselves available for a future service. and made themselves available for a future service. More

The purchase experience at Lithia was (amazingly) smooth and pleasant. Happy to say the service department is equally as great. The follow up is impressive! I’m a happy customer and pleasant. Happy to say the service department is equally as great. The follow up is impressive! I’m a happy customer More

Thoroughly inspected car even though just in for an oil change, good communication and easy scheduling change, good communication and easy scheduling More

I am in the habit of keeping my car impeccably clean and well detailed, so it looks almost brand new on the inside. That is why it is so disappointing that nearly every time I have brought it in to the Oreg well detailed, so it looks almost brand new on the inside. That is why it is so disappointing that nearly every time I have brought it in to the Oregon City Lithia Subaru for service over the last few years, it is returned to me with grease marks on the inside. Usually these are on the doors, and seats. I used to say something each time, and if I brought the car back, the grease marks would be removed. However, it's an inconvenience to have to do that each time. I typically don't notice the grease marks until I've returned home, but either way, I shouldn't have to spend time waiting for you to remove the grease marks after I see them, or doing it myself. I have also had an incident in the past year when a light bulb was replaced, only they replaced the wrong one, so the ones that were out were still out until I took the car back. Last year I was told that I had a power steering fluid seap, and that it would cost about $1,800 to fix it. Next time I took the car for an oil change and checkup, I had them check it, and they said there was no seap. I've taken it to a different mechanic, who also confirmed that there was not a seap. It is disappointing that Lithia Subaru tried to push me to do an $1,800 repair, which did not need to be done. When I bought my car in 2011, I had a lot more confidence and trust in your dealership. My car came back to me washed and detailed, and the staff as a whole seemed a lot more competent. It has gone downhill to the point where I probably won't buy my next new Subaru from your dealership again, nor will I recommend your dealership anymore (I used to highly recommend it). I have given feedback in the past, but have not noticed any positive changes. Unfortunately, I'm in the habit now of just expecting that my car will come back to me more dirty after being at Lithia Subaru. If you're able to show that the feedback is taken seriously, and I see some improvement, then I might be swayed back in your direction. Thanks. More