Back

Lithia Subaru of Oregon City

Oregon City, OR

4.6
2,769 Reviews

1404 Main Street

Oregon City, OR

97045

Directions

By Type

Showing 2,769 reviews

May 31, 2022

Everyone was friendly and answered every question we had and made themselves available for a future service. More

by NANDB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Manning
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thanks for the great review of our team! We appreciate it!

May 31, 2022

I was well treated at Lithia Subaru. Danielle , the service rep, helped keep me informed throughout the time it took for the repairs and also help me understand what wa covered by my war More

by Rhokahey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for taking the time to share your experience with us. We are so pleased to hear that Danielle was able to keep you updated throughout the process.

May 31, 2022

We had a pleasant experience buying our first brand new car! Will definitely use this dealership again. More

by markus.dezelak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Meltzer
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you, Markus! We hope you're enjoying your new car!

May 30, 2022

I love Lithia Subaru, especially the Service Department! I especially love the Express Service option—it’s so convenient! More

by ELLENM59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A (no receipt available)
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for the love! We appreciate your great review!

May 30, 2022

Sales person changed just before delivery but Arvin worked hard to make sure that everything went smoothly. More

by gdautrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, Trish Howard, Arvin Sadol
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thanks for the five-star review! We appreciate the feedback regarding Arvin!

May 30, 2022

Have great People working there if I had to do again Well do it again. Would recommend this Dealership 👌 More

by damonrosemary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Brown , Cory Fay, David Meltzer, Trish Howard
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thanks so much! We're happy to hear our team has earned your business and your recommendation.

May 30, 2022

I am in the habit of keeping my car impeccably clean and well detailed, so it looks almost brand new on the inside. That is why it is so disappointing that nearly every time I have brought it in to the Oreg More

by ASHBRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember who helped me, but they seem nice enough.
Jun 02, 2022 -

Lithia Subaru of Oregon City responded

Hello, I apologize for the numerous occasions where you have left our dealership only to subsequently find that the level of care shown in the servicing of your vehicle falls well below what is acceptable. Your feedback is appreciated, and we sincerely appreciate that despite having been disappointed in the attention to detail demonstrated in the past by our team that you have given us repeated opportunities to show that we are correcting some of our issues of workmanship and the level of care shown for our guests' vehicles. We are making improvements in our processes as new leadership in our dealership takes hold of the reins and implements changes to ensure these performance deficiencies are eliminated. I’d appreciate the chance to apologize to you personally. Please make a point of introducing yourself to me the next time you visit our dealership so that I can reassure you personally of our mission to achieve a higher standard of service. Thank you, Christopher Aldworth Service Manager 503-656-0612

May 30, 2022

Thoroughly inspected car even though just in for an oil change, good communication and easy scheduling More

by CHRISTINEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for taking the time to share your experience with us!

May 29, 2022

Very quick on my appointment setup and the service was right on time, and the employees were friendly and helpful More

by MARTINFAN2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Hello Martin, Thank you very much for the thoughtful feedback. We're happy to have provided friendly and prompt assistance and look forward to working with you again down the road at Lithia Subaru of Oregon City.

May 29, 2022

I received good service last (2021) December from the service guy. However, they neglected to rotate tires but told me they did. I could tell with a few drives, the tires were off. But when I drove in fo More

by SMITHMARTHAANNE
Recommend Dealer
No
Employees Worked With
David Meltzer, Brian Manning
Jun 02, 2022 -

Lithia Subaru of Oregon City responded

Hello Martha, Thank you for bringing your experience to my attention. I understand your frustration following your recent service visit and sincerely apologize for the lack of customer care you received. This experience from start to finish was not reflective of our commitment to guest satisfaction and I will be addressing your feedback with our team promptly. I’d also like to speak with you personally regarding this matter. Please feel free to reach out to me at the number below. Christopher Aldworth Service Manager 503-656-0612

...
27
...