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Lithia Subaru of Oregon City
Oregon City, OR
2,769 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 23, 2013
When I first visited here and purchased the car with salesman RJ, the experience went great. Not pushy at all and very very good to work with on getting my new car. A+ salesman, however within the next salesman RJ, the experience went great. Not pushy at all and very very good to work with on getting my new car. A+ salesman, however within the next month les schwab would find that one wheel was bent beyond repair and another was WELDED, yes I said it, WELDED together. I immediately had to buy new wheels because obviously I would never want that kind of safety hazard on my vehicle. I brought this to the dealers attention immediately and they seemed like they wanted to handle i! Within a short period of time they had responded and corrected the issue without hastle. Great dealer to work with More
by aromine55
Employees Worked With
Shaun O'Malley, Richard Norwood
November 17, 2013
Going into my first car buying experience I had been warned to watch out for salespersons trying to push their agenda. Not with this dealership. Everyone there was incredibly friendly and worked to the warned to watch out for salespersons trying to push their agenda. Not with this dealership. Everyone there was incredibly friendly and worked to the best of their ability to get me the car I wanted for a great price. I worked specifically with Annie Cook who made sure I was always comfortable and that I walked away from the dealership with the best car possible. She was knowledgeable, friendly and I am very happy to have had my first car buying experience with her. Even after I purchased she has continued to check in with me to make sure I am completely happy and have everything I need with my new Subaru XV. Annie is the kind of professional who makes buying a car the enjoyable and exciting experience it should be. Big thanks to Annie and everyone else that helped me at Lithia of Oregon City! More
by jmerge11
Employees Worked With
Andrea Cook
November 16, 2013
A friend recommended Val Brown (the little guy) to show me a new Subaru Forester. Christian Miller was asked by Val to answer any and all of my questions. Christian had so much knowledge of these cars and me a new Subaru Forester. Christian Miller was asked by Val to answer any and all of my questions. Christian had so much knowledge of these cars and their engines, I was amazed. These guys are FANTASTIC. They didn't push me into buying anything, they just helped me make a decision. I do not appreciate "pushy" salesmen....and they guys are not pushy. Christian spent a lot of time going over all the features of my new car. Val made sure everything was handled correctly and that I was happy with the services and the employees there. The test drive convinced me that I needed and wanted a new Subaru Forester. I read online that it is the top SUV for 2014. What is interesting is that we actually have a 1999 Subaru that we keep in Maui and it runs great with over 140k miles. I am hoping for 200-250k miles on my new Forester! Rick Norwook, the F & I Manager, completed all the paperwork in record time. He answered all my questions and is organized and very professional. He even put up with my 4 yr old grandson coloring all his papers and desk. Thanks guys, I would recommend your services to all my friends. I am one happy camper with my brand new 2014 Subaru Forester. Sincerely, Kathy Kopacek More
by kkopacek
Employees Worked With
Val Brown and Christian Miller , Richard Norwood
November 09, 2013
The price was right. The people were friendly. The vehicle is really nice. I had a few issues and the General Manager Val stepped up and made things right. vehicle is really nice. I had a few issues and the General Manager Val stepped up and made things right. More
by JoshuaMcCarty
Employees Worked With
Val Brown
November 04, 2013
We were looking for a used car fir my son and had some specific needs. Patricio was great. Very friendly and accommodating. My wife and I felt like a priority through the whole process. specific needs. Patricio was great. Very friendly and accommodating. My wife and I felt like a priority through the whole process. More
by sphoefer
Employees Worked With
Patricio Soler
November 02, 2013
David Killion was nice in person and before the sale was completed. He assured us that Lithia was different than other car dealerships and that they truly wanted us to have a good experience. The tires on t completed. He assured us that Lithia was different than other car dealerships and that they truly wanted us to have a good experience. The tires on the vehicle I purchased had been mounted incorrectly on the tires and David said it would be no problem to have that fixed. In fact, he told me I couldn't use that in my negotiation because "it's a safety issue and we can't send it off the lot that way." The tires were supposed to be fixed before we left the dealership that night. After we signed all the paperwork to complete the purchase, the story changed. David then told me they couldn't do it that night because it was too late. David said the Lithia in my hometown could fix it since they are all the same company. After the paperwork was signed and the purchase finalized, David said he couldn't let me take the vehicle to the Lithia dealership near my home because the person who made the mistake at Lithia Subaru Oregon City would have to fix it without being paid. They also said it would be a "hassle" for them to fix it. The last thing I want to hear from a dealership after I've spent hours and thousands of dollars is what a hassle fulfilling their promise will be. The one positive thing I can say about my experience is that David Killion suggested we provide a review on DealerRater. He told us stories about his satisfied customers and that he always follows up to make sure they are satisfied. Well, I fixed this issue on my own after David and his manager refused to return my phone calls about the tires. My warranty explicitly stats that warranty service may be done at any Lithia dealership. I fixed what David Killion referred to as a "safety issue" on the truck he sold me with no help from anyone at Lithia Subaru Oregon City. It's been several months and I'm confident David is never going to call me. A car dealership is a car dealership. This one is no different, so don't listen to their stories about being so different. They are greedy and heartless just like the rest. I have a young family and you put our lives and safety at risk. Shame on you, Lithia Subaru Oregon City and David Killion. More
by OR_outdoor76
November 01, 2013
david was straight forward honest and up front the process and the vehicles that we looked at. Not pushy and got us into the car we decided on in a very efficient manner. first time I've bought from a process and the vehicles that we looked at. Not pushy and got us into the car we decided on in a very efficient manner. first time I've bought from a dealer and was way less painful than expected... Good job... More
by aaaaooookkkk
Employees Worked With
David Killion
October 30, 2013
I had the best salesmen ever. David Killion was such a big help and made my experience with Lithia Subaru an amazing one. I have been to so many dealerships that left me feeling pressured and uncomfortabl big help and made my experience with Lithia Subaru an amazing one. I have been to so many dealerships that left me feeling pressured and uncomfortable. My experience with DK was the complete opposite. I have recommended many of my friends to seek him out if they ever find themselves at Lithia. I also worked with Becky Clausen in the financial department. Becky was awesome and made financing my first car easy. Both of these people deserve a raise and were such fun people to work with. More
by meeuwsenalyssa3494
Employees Worked With
David Killion
October 26, 2013
DK AND BURTON WERE GREAT TO WORK WITH. I KNEW WHAT CAR I WANTED AND I TOLD DK EXACTLY WHAT I NEEDED FOR FINANCING PURPOSES. THEY CAME THRU WITH NO HASSELES OR PRESSURING. THANK YOU BOTH FOR YOUR PROFESSIONA WANTED AND I TOLD DK EXACTLY WHAT I NEEDED FOR FINANCING PURPOSES. THEY CAME THRU WITH NO HASSELES OR PRESSURING. THANK YOU BOTH FOR YOUR PROFESSIONALISM. JO ROB More
by jorob66
Employees Worked With
David Mortlock, David Killion
October 21, 2013
I arrived after reading about a 2005 Subaru outback online. After arriving I walk in to be greeted by the friendly staff, and a sales associate quickly approached to help me to the lot, after the car w online. After arriving I walk in to be greeted by the friendly staff, and a sales associate quickly approached to help me to the lot, after the car was pulled out i didn't feel it was my style, so He showed me around the lot, He was very knowledgeable and informative, but not pushy. After finding a car i felt suited my tastes he guided me through the city (Im not from the area) on a test drive that he recommended. During the drive he answered any questions i had. Once we went inside he worked out the price of the car, the trade in value of my car (which i felt i got a very good deal for, no insulting low lead price) and worked out a payment plan with the bank. the process was fast and they kept me informed the whole time of what was going on. After the deal was struck i was lead into the back where I signed the contract by a friendly manager who explained every paper he brought out. Overall, the staff was very nice and the store, lot, and cars were all clean and well maintained. I was treated with respect (and humor) and felt more like i was buying a car from a friend then a dealer. More
by Triviumchimaira
Employees Worked With
Patriceo
