Back

Lithia Subaru of Oregon City

Oregon City, OR

4.6
2,769 Reviews

1404 Main Street

Oregon City, OR

97045

Directions

By Type

Showing 2,769 reviews

June 05, 2022

Tires were not rotated despite this being part of the service I paid for. When I contacted the rep that helped me, I did not receive a response. Poor follow-up. More

by DAVID.A.JIMENEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of name
Jun 07, 2022 -

Lithia Subaru of Oregon City responded

Hello David, Thank you for bringing this to my attention. Your trust in us to service your vehicle in the manner requested is critical to an enduring relationship, and I apologize that our team let you down in this regard. We do find occasionally that there is no advantage gained from rotating tires, most often when the tread depths are either equal front and rear, or the tread depth is better on the front set of tires. Absent any indication of abnormal tread wear patterns, we do not rotate tires under these circumstances. That said, this information should always be communicated to the our guests, so that they understand why a rotation was not performed. It is a Lithia Motors groupwide policy that tire rotations, when performed, are done at no charge to the guest and we adhere to that policy with Subarus. Should you wish to review your concerns further, please do not hesitate to contact me at the number below. Sincerely, Christopher Aldworth Service Manager 503-656-0612

June 05, 2022

The service was very attentive and the work was completed on time. The waiting space was vet comfortable and well supplied with refreshments. More

by GTCOMMACCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you very much for the thoughtful feedback. We're thrilled to hear your visit was comfortable and the team got you back on the road on-time through attentive service. Travel safe and come see us again whenever we can be of assistance at Lithia Subaru of Oregon City.

June 03, 2022

Listened to my concerns. Kept me updated on a long and complicated process. Was respectful of my time and finances. Got everything done and everything working great. They kee More

by BITBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello Bob, Thank you for trusting us with the old girl's care. It was our pleasure at Lithia Subaru of Oregon City to work with you through the entire process and we too are happy to have been able to get you back on the road. Travel safe and please let us know whenever we can be of service again in the future.

June 03, 2022

Very happy friendly staff. People there always seem to be enjoying themselves and they are also respectful to one another. More

by bronniemusic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Howard
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you for letting us know you enjoyed the friendly atmosphere here at Lithia Subaru of Oregon City. It's our pleasure to help our guests enjoy first-class care. We sincerely appreciate your trust in us with your business and wish you many fun travels ahead. Drive safe and come back to see us again down the road.

June 02, 2022

OC Lithia is the best. I’d never take my old Subaru to another dealership or mechanic. Trustworthy, prompt and I always get respectful polite service. More

by CBurks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you so much for brightening our day here at Lithia Subaru of Oregon City. It is sincerely our pleasure to help care for your Subaru, and Darrick will enjoy the compliments as well. Travel safe and come back to see us again whenever we can be of service!

June 02, 2022

On time, promises kept, nice staff, facilities clean, highly recommend and I thank them for their service. More

by TA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello TA, We can't thank you enough for the thoughtful feedback. Our friendly staff is happy to help care for your vehicle at our clean facilities. Travel safe an come back to see us again whenever we can be of service at Lithia Subaru of Oregon City.

June 01, 2022

Ok service, didn’t help me when , I was rear ended and the only thing wrong was one of the sensor was pushed in , was told to take it to a body shop, didn’t even look at it. Body shop was surprised the de More

by CARPOMP55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, John Peragine
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for taking the time to share your experience with us - your feedback has been shared with management.

June 01, 2022

People were thoughtful and clearly cared about providing good service. We will continue to bee good customers there More

by VPONTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thanks for the great review! We're happy to hear our team helped provide an excellent experience for you.

June 01, 2022

All was good, with good people except for the time taken. Wich I of course could not distinguish. More

by jcpaclapp
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, James Dean Hassel, Kyle Belles, Samantha Boulet, Sarah Duff, Alyssa Pedro
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for taking the time to leave us a review - we value your feedback!

May 31, 2022

The purchase experience at Lithia was (amazingly) smooth and pleasant. Happy to say the service department is equally as great. The follow up is impressive! I’m a happy customer More

by SKEARNEY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone!
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thanks so much for the great review - we are so pleased to hear your purchase experience went smoothly!

...
26
...