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Lithia Subaru of Oregon City

Oregon City, OR

4.7
2,772 Reviews

1404 Main Street

Oregon City, OR

97045

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Showing 2,772 reviews

June 07, 2022

Lithia Oregon city has been servicing my car for 16 years and I have always had excellent service. The staff is knowledgeable and courteous and I will continue to bring both of my cars to them. More

by KARENSHAW2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez, Lawrence Harris
Jun 11, 2022 -

Lithia Subaru of Oregon City responded

Hello Karen, It has been our absolute pleasure to help you care for your vehicles through the last decade and a half. Thank you so much for continuing to trust us with your business. We'll be sure to keep providing you the same excellent service you've come to expect through the future at Lithia Subaru of Oregon City.

June 06, 2022

Always very professional and courteous. Always explains everything and gives estimates before starting service on my vehicle. More

by SL.ODELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Cahill, Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you for choosing Lithia Subaru of Oregon City to care for your vehicle. Your trust in us is of the utmost importance, and we're happy to do everything we can to maintain that confidence. Travel safe and we'll see you again next service.

June 06, 2022

We had a pre purchase inspection performed on a private party sale and their service team gave us a 10/10 experience. Thank you Bryce P and the team for your expertise! This is my new dealership. More

by KLEXTREME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Panachello (he was awesome!) , Darrick Wilson, Dylan Jimenez, Lawrence Harris, John Peragine
Jun 07, 2022 -

Lithia Subaru of Oregon City responded

Hello, We're thrilled to have you! Thank you so much for your thoughtful feedback. It was the pleasure of Bryce and our Lithia Subaru of Oregon City team to be of service. Travel safe and we'll see you again next time we can be of assistance!

June 05, 2022

Tires were not rotated despite this being part of the service I paid for. When I contacted the rep that helped me, I did not receive a response. Poor follow-up. More

by DAVID.A.JIMENEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of name
Jun 07, 2022 -

Lithia Subaru of Oregon City responded

Hello David, Thank you for bringing this to my attention. Your trust in us to service your vehicle in the manner requested is critical to an enduring relationship, and I apologize that our team let you down in this regard. We do find occasionally that there is no advantage gained from rotating tires, most often when the tread depths are either equal front and rear, or the tread depth is better on the front set of tires. Absent any indication of abnormal tread wear patterns, we do not rotate tires under these circumstances. That said, this information should always be communicated to the our guests, so that they understand why a rotation was not performed. It is a Lithia Motors groupwide policy that tire rotations, when performed, are done at no charge to the guest and we adhere to that policy with Subarus. Should you wish to review your concerns further, please do not hesitate to contact me at the number below. Sincerely, Christopher Aldworth Service Manager 503-656-0612

June 05, 2022

The service was very attentive and the work was completed on time. The waiting space was vet comfortable and well supplied with refreshments. More

by GTCOMMACCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you very much for the thoughtful feedback. We're thrilled to hear your visit was comfortable and the team got you back on the road on-time through attentive service. Travel safe and come see us again whenever we can be of assistance at Lithia Subaru of Oregon City.

June 03, 2022

Listened to my concerns. Kept me updated on a long and complicated process. Was respectful of my time and finances. Got everything done and everything working great. They kee More

by BITBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello Bob, Thank you for trusting us with the old girl's care. It was our pleasure at Lithia Subaru of Oregon City to work with you through the entire process and we too are happy to have been able to get you back on the road. Travel safe and please let us know whenever we can be of service again in the future.

June 03, 2022

Very happy friendly staff. People there always seem to be enjoying themselves and they are also respectful to one another. More

by bronniemusic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Howard
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you for letting us know you enjoyed the friendly atmosphere here at Lithia Subaru of Oregon City. It's our pleasure to help our guests enjoy first-class care. We sincerely appreciate your trust in us with your business and wish you many fun travels ahead. Drive safe and come back to see us again down the road.

June 02, 2022

OC Lithia is the best. I’d never take my old Subaru to another dealership or mechanic. Trustworthy, prompt and I always get respectful polite service. More

by CBurks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello, Thank you so much for brightening our day here at Lithia Subaru of Oregon City. It is sincerely our pleasure to help care for your Subaru, and Darrick will enjoy the compliments as well. Travel safe and come back to see us again whenever we can be of service!

June 02, 2022

On time, promises kept, nice staff, facilities clean, highly recommend and I thank them for their service. More

by TA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrick Wilson
Jun 06, 2022 -

Lithia Subaru of Oregon City responded

Hello TA, We can't thank you enough for the thoughtful feedback. Our friendly staff is happy to help care for your vehicle at our clean facilities. Travel safe an come back to see us again whenever we can be of service at Lithia Subaru of Oregon City.

June 01, 2022

Ok service, didn’t help me when , I was rear ended and the only thing wrong was one of the sensor was pushed in , was told to take it to a body shop, didn’t even look at it. Body shop was surprised the de More

by CARPOMP55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, John Peragine
Jun 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for taking the time to share your experience with us - your feedback has been shared with management.

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