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Lithia Subaru of Oregon City

Oregon City, OR

Overview
Reviews
Vehicles
4.6
2,770 Reviews
Call Dealership (503) 344-1338
View Awards

1404 Main Street

Oregon City, OR

97045

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Showing 2,770 reviews

June 30, 2022

The folks here are always nice and attentive, I most appreciate the text updates that they send. The lobby has some snacks and a variety of options for seats, including some tables so folks can keep up More

by Tempie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez, Lawrence Harris
Report | Print
Jul 01, 2022 -

Lithia Subaru of Oregon City responded

Hi Tempie, thank you for this feedback. We are always happy to hear what our customer find helpful during their visits. Until your next service, travel safe!

Jul 02, 2022 -

Lithia Subaru of Oregon City responded

Thanks for taking the time to acknowledge our Service Team's nice and attentive interactions. We value having you as a customer here at Lithia Subaru of Oregon City and look forward to assisting you with your future automotive needs.

June 30, 2022

The Ascent is the second car we have bought from Lithia. Even though we live in Vancouver, still worth the drive. More

by kkunze58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, Andrea Cook, David Meltzer, Kyle Belles
Report | Print
Jul 01, 2022 -

Lithia Subaru of Oregon City responded

Thank you for making the trip down to Lithia Subaru of Oregon City! Our team truly appreciate you business and we look forward to working with you again in the future.

Jul 02, 2022 -

Lithia Subaru of Oregon City responded

Thank you for choosing Lithia Subaru of Oregon City for the purchase of your Subaru Ascent! We are thrilled to have you as a returning customer.

June 29, 2022

Hands down the best Service center I’ve experienced in Oregon. Check them out today! More

by DemetriusT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez, Lawrence Harris
Report | Print
Jul 01, 2022 -

Lithia Subaru of Oregon City responded

We are elated to have offered you the best Service Center experience here at Lithia Subaru of Oregon City. Thank you for the recommendation and for being a valued customer with us. We look forward to seeing you again.

June 29, 2022

They do good work and warned me about the tune up charge before they did it. More

by MORNWALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Cahill. Five star, Dylan Jimenez, Lawrence Harris
Report | Print
Jun 30, 2022 -

Lithia Subaru of Oregon City responded

Good and informative work is our greatest joy to provide to our customers here at Lithia Subaru of Oregon City. Our Service Department would be delighted to assist you with your future automotive servicing needs.

June 29, 2022

Prompt and thorough service. Nice waiting area. Staff always does a good job of explaining things. More

by SCOTT_RICHMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez, Lawrence Harris
Report | Print
Jul 01, 2022 -

Lithia Subaru of Oregon City responded

Hello Scott! Informative, prompt, and thorough services are the goal to provide our customers with here at Lithia Subaru of Oregon City. We look forward to working with you again.

June 29, 2022

Competent, friendly, and honest people. Waiting area is spacious and clean. During the pandemic they picked up and returned my vehicle when it needed service. More

by GLORIAWILLIAMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Cahill
Report | Print
Jun 30, 2022 -

Lithia Subaru of Oregon City responded

Thanks for taking the time out of your day to leave this amazing review about our Service Team. We are elated to know we are providing competent, friendly, and honest interactions to our customers here at Lithia Subaru of Oregon City. We look forward to assisting you again.

June 28, 2022

Easy checkin. Nice comfortable waiting area. Had text updates while waiting. Finished service in s timely order. Easy checkout. Had a followup a few days later. More

by SMARTCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez
Report | Print
Jun 29, 2022 -

Lithia Subaru of Oregon City responded

Our Service Team strives to provide timely and informative care here at Lithia Subaru of Oregon City. It is great to see that you had a 5-star experience during your most recent visit with us. We hope to serve you again.

June 27, 2022

The dealership is close and convenient for our lives. Easy to make appointments and drop off vehicles. More

by Erik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jimenez, Lawrence Harris
Report | Print
Jun 28, 2022 -

Lithia Subaru of Oregon City responded

Thanks for taking the time to leave us at Lithia Subaru of Oregon City this good review, Erik. We appreciate having you as a valued customer and look forward to assisting you again with your future automotive servicing needs.

June 27, 2022

Although I've had issues with the upselling that happens at Lithia, their personnel is always pleasant. More

by Bubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Harris
Report | Print
Jun 29, 2022 -

Lithia Subaru of Oregon City responded

Hi Bubba - I am so glad that you had a great experience with our staff, but I regret to hear that you were unsatisfied with the prices of our vehicles and services. Our dealership's highest priority is ensuring customer satisfaction while being clear about our pricing. If you would like to further discuss, please call at your earliest convenience. Cory Fay 503-723-2242 General Sales Manager

Jun 29, 2022 -

Bubba responded

Oh, your pricing is perfectly clear. It's the service upselling - telling me that I need new tires (when Schwab says they're perfectly fine for a couple more years) or offering me a service like a filter change for $100 that costs a couple of bucks for the filter and takes 20 minutes to complete is ample reason why people badmouth dealerships. I understand that you have a more robust environment to support but when I can go to a local shop and get the same quality of service from a qualified mechanic for a fraction of the cost, then your pricing structure suddenly becomes more predatory than supportive.

June 26, 2022

Great friendly service, helpful always. Be mindful that with staffing shortages, an “express” oil change service (“no appointments necessary” they tout) could leave you stranded in Oregon C More

by MEGSPELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Jun 28, 2022 -

Lithia Subaru of Oregon City responded

Hi Meg! I am pleased that you had a great experience with our staff! I do apologize for your longer than expected wait time, but I want you to know that we do our best to keep wait times as short as possible. I am always here to discuss customer feedback and ideas for improvement, and if you would like you can call me to discuss anytime. Christopher Aldworth 503-656-0612 Service Manager

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