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Lithia Subaru of Oregon City

Oregon City, OR

4.6
2,770 Reviews

1404 Main Street

Oregon City, OR

97045

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Showing 2,770 reviews

July 14, 2022

Very nice and attentive. Seem trustworthy and THAT IS IMPORTANT. I just wish the battery replacement had been higher quality than what we received. 30 month is not up to our More

by Poohbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Jimenez, Lawrence Harris
Jul 18, 2022 -

Lithia Subaru of Oregon City responded

Hello Poohbear, Thank you for taking the time to leave us a review and your feedback! I appreciate your comment that you had an amazing experience with our team, and regret to see that you were disappointed with your service outcome. As I understand it, your concern centers around the premature failure a battery that was replaced 30 months ago. We use only batteries that are recommended by Subaru and I would be surprised if upon review I found that this was not what installed in your vehicle at that time. From time to time batteries do fail sooner than we all anticipate, if you would provide me with some specific information I would be happy to review the particular circumstances of this matter and get back to you. At your convenience, please call me so we can discuss further. Chris Aldworth 503-656-0612

Jul 18, 2022 -

Poohbear responded

No, Chris, I did not have a 30 month battery fail!! No, I got a replacement battery, that is rated “30 months” just now. Don’t you offer anything better?

July 13, 2022

Great customer service. Was able to get in next day for a diagnostic check. Teddi and Brian are AMAZING. More

by Ashley Martin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Teddi Finch
Jul 13, 2022 -

Lithia Subaru of Oregon City responded

Thank you for working with our team members Teddi and Brian. We are happy to know the service level they provided was amazing. Until your next visit, the Lithia Subaru of Oregon City team wishes you safe travels.

July 13, 2022

Initial service was slow, a single employed managing multiple things it appeared but he never acknowledged anyone in the line and mentioned he’d be with us shortly, instead he ignored three vehicles. Di More

by NHEITSCMIDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown male
Jul 13, 2022 -

Lithia Subaru of Oregon City responded

Hello, I would like to apologize for the wait time you experienced. I can assure you it is always our goal to provide prompt service, and I truly appreciate your understanding due to the influx in business we had at the time of your visit. If you feel anything was left unaddressed, please don't hesitate to reach out to our team with questions. We hope to have the opportunity to earn you full confidence in the future.

July 12, 2022

It was really easy to call to order the part needed (trailer hitch) where other dealer don't have available part to install. It was also friend and professional to schedule and installing in the time h More

by TRANHAUYEN317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Schoen 231953
Jul 13, 2022 -

Lithia Subaru of Oregon City responded

Thank you for reaching out to Lithia Subaru of Oregon City for your needed parts and installation. We are happy to have assisted you in a timely manner. Please keep us in mind for any future needs. We are happy to help.

July 12, 2022

I had an great experience start to finish. I called ahead and everything was ready for me when I arrived. I was met with friendly faces and clear communication. More

by baltzerabbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Cook, Teddi Finch
Jul 13, 2022 -

Lithia Subaru of Oregon City responded

Thank you for reaching out to our team, we are happy to have been prepared upon your arrival. Having you here at Lithia Subaru of Oregon City was our pleasure and we hope to do it again soon.

July 11, 2022

Very personable person who kept me informed of where the timelines were for getting my new car More

by FJBARNES99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Cook, Sarah Duff
Jul 11, 2022 -

Lithia Subaru of Oregon City responded

Congrats on your new car and thank you for taking the time to leave us a positive review and perfect rating! We are delighted to hear that you were pleased with your visit, and we are excited to help you with your next vehicle down the road.

July 08, 2022

Alyssa was a great salesperson. Very informative, and willing to help out on all of our needs :-) More

by bahner.stephen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Cook, Alyssa Pedro
Jul 11, 2022 -

Lithia Subaru of Oregon City responded

Hi Stephen - We know Alyssa will be thrilled when she sees your review! Thank you for your kind words. Your business is greatly appreciated and we look forward to seeing you at your next visit.

July 07, 2022

I enjoyed the no pressure environment. I was heard and understood. I appreciate everyone involved with my experience. Thank you! More

by LAURIE.SADLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fay, Geoff Eades, Arvin Sadol, ANDREW GUZLOW
Jul 07, 2022 -

Lithia Subaru of Oregon City responded

Hi Laurie, I'm pleased to see you felt heard and understood following your experience with our team. We are always happy to provide a pressure free environment, and hope to have you back should any future needs arise. Until then, drive safe!

July 07, 2022

Great people to deal with. Communication, information all first rate. No pressure, and excellent financing. More

by JOHNCOPIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Cook, Brian Manning
Jul 11, 2022 -

Lithia Subaru of Oregon City responded

Thank you for taking the time to leave us a review, John! It is our pleasure to provide you with an amazing experience, and we look forward to working with you again in the future.

July 07, 2022

Wait times short and service always completed within estimated time. I am always informed o More

by SAC452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Jul 11, 2022 -

Lithia Subaru of Oregon City responded

Hi there - Thank you for choosing Lithia Subaru of Oregon City! Your business is greatly appreciated and we are so glad that we got the chance to service your vehicle.

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