Lithia Subaru of Oregon City

SUBARU CROSSTREK This guy knows what he's talking about and answers all the questions and believe me we asked a lot of tough questions. My daughter and I ran this guy This guy knows what he's talking about and answers all the questions and believe me we asked a lot of tough questions. My daughter and I ran this guy through the ringer and he came out squeaky clean. Believe me when I tell ya were not your regular customers and we make these these people work hard for their money and David did just that. Thanks David for putting up with us. More

Lack of follow through - inefficient First I want to say we love our Subaru Outback that we purchased a year ago at Lithia Subaru in Oregon City. When we purchased it we bought the extend First I want to say we love our Subaru Outback that we purchased a year ago at Lithia Subaru in Oregon City. When we purchased it we bought the extended oil/filter service thus we have to bring it in for service at specific Subaru Service Dept's. Last week we took our Outback in for oil and filter change, a rattle that would not quit in the console, check for a sweet engine smell and to have the tires rotated. The upper console had to be ordered and we agreed to bring it back. They forgot to rotate the tires so I said they could do that when I returned to have the console put in the following week. I informed Sam (Service Advisor) that I would call him the next day to let him know, based on my work schedule, what day I could come in after Tuesday to have the work completed. After that visit, I called Sam to give him a specific date and time that I could come in - I left 2 voice messages. When I did not recieve a return confirmation call I then emailed Sam and asked him to confirm my email with the day/time I could come in which was to be one day after the console was going to be there-that email is dated April 21st I never had a reply to voice messages or my email. On April 25th Sam called me and said" I thought you were coming in today or yesterday". I then informed him that I had left 2 voice messages and an email which he had not responded to so I was unsure when the part had actually arrived as well as that I had said (in vm & email) that I would be there Wednesday at 11am if that was a good time. He indicated he had not seen the email (he said he had not checked his email that day - my question then why put email addresses on the business cards and did you not check the emails last week - I did not say any of that to him). I arrived today, April 26th 11am, for my console to be put in and the tires to be rotated. I asked how long it would take and Sam responded about an "hourish" - so I went in to wait in the waiting room. After 2 1/2 hours (it is now 1:30pm) no one had come in to let me know if the car was done or any type of follow up. So I went in to the Service Advisor desk and no one was there - except Daniel Perry - who I grabbed and said I had been waiting for 2.5 hours and I wanted to know what was going on with my car. He said he would check and go down to the service dept. He returned about 15 minutes or so. He informed me that he had some bad news - the work order had not been communicated to the service department and there had not been any work started on my car. He said he had asked them to start on the work order and he could take me home and make sure I was picked up to come back and get my car. I declined the offer and stayed - and asked that they just get my car fixed - and to not forget to have the tires rotated. Daniel was apologetic for the problems I had encountered. He also listened when I shared that my experience in the Service Advisor area is observing that everyone presents as stressed, tensed and seldom do I see anyone smile - lack of eye contact, etc. I suggested that this needs to be shared with management because this is a morale issue in my opinion and needs to be addressed. I said some mindfulness training might be helpful to deal with the stress. Why would I want to return to a place that has such a negative feel to it and lack of a positive customer experience. I stated I had wanted to go to another Subaru Service center about 20 minutes away (Wilson)ville Subaru) but came to Lithia because of the life time oil/filter program. He again was very apologetic and he offered me a complimentary car detailing in the future. Daniel came back to get me in about 30 - 40 minutes to let me know my car was ready. Daniel Perry was the hero of an otherwise crappy experience. I may not go back to Lithia for my Subaru scheduled services. This may or may not have been a fluke but first impressions are pretty important - my first 2 experiences have not been very good. I would like to see some training for staff (customer service, stress management and a way to follow through on what is committed to do). I would not think any of this should result in any one being fired - but the situation needs to be addressed and maybe the structure and flow of how their system is set up (which created some of the problems and the staff frenzy) needs to be addressed. More

Amazing car buying experience Mark and the staff were very welcoming from the beginning. Not pushy, very informative, and Mark has a wicked sense of humor. Take a test drive with h Mark and the staff were very welcoming from the beginning. Not pushy, very informative, and Mark has a wicked sense of humor. Take a test drive with him and you'll see! He made my car buying experience to be one of the best ever for me. They found a repeat customer for sure! More

Great first-time car buyer experience Melinda at Lithia Oregon City did a great job helping me pick out exactly what I wanted and answered any questions I had for my first dealership exper Melinda at Lithia Oregon City did a great job helping me pick out exactly what I wanted and answered any questions I had for my first dealership experience. I love my new subaru! More

Patricio Soler was superb at helping us purchase We were very impressed with the attention to our requirements and the thorough knowledge of the vehicle features and options that Patricio showed duri We were very impressed with the attention to our requirements and the thorough knowledge of the vehicle features and options that Patricio showed during our visit - and the comprehensive test drive route (!). We did complete a purchase this visit. Geoff Eades was also helpful - but our primary contact was with Patricio. More

Excellent, efficient, friendly ! Patricio and the team at Lithia Subaru are amazing. We were in a tough spot after a car wreck, or rental coverage was about to run out, and found just Patricio and the team at Lithia Subaru are amazing. We were in a tough spot after a car wreck, or rental coverage was about to run out, and found just the car we wanted in their inventory. I was in and out of the dealership in record time with a lovely bada** Forester. Patricio explained all the nifty features, made sure we were set up, and even gave us some toy subarus for the kids. Great experience, love the car. Even the financing part was smooth. I keep my cars for a long time, so the lifetime oil deal was also a great deal. Thanks everyone ! More

Very patient and helpful! David Meltzer was very patient as I had to drive many different cars and ask tons of questions! He was friendly and efficient! I was impressed with David Meltzer was very patient as I had to drive many different cars and ask tons of questions! He was friendly and efficient! I was impressed with the professionalism of the dealership. More

Great people, excellent service The headlamps on my 2012 Subaru Legacy are a pain to replace. The service staff have always been readily available to assist me. We purchased this v The headlamps on my 2012 Subaru Legacy are a pain to replace. The service staff have always been readily available to assist me. We purchased this vehicle used from Lithia and have not had any problems with it. The service staff is helpful and has been great with answering my questions about the vehicle as they've come up. Rachael was especially cheerful on my last "headlight replacement" visit. More

Amazing customer service. Devon had amazing customer service and patience resulting in me buying a 2008 Subaru Legacy. I loved that she was personable, relatable, and made me f Devon had amazing customer service and patience resulting in me buying a 2008 Subaru Legacy. I loved that she was personable, relatable, and made me feel like she truly wanted to find the best car for me. And it totally worked. Devon stands out tremendously over other car salesman. More

Great sales lady Lithia Subaru is the best dealership ever . We had an awesome experience . Melinda out sales gal, fantastic . Val (manager , fellow Finn, tertific. ) Lithia Subaru is the best dealership ever . We had an awesome experience . Melinda out sales gal, fantastic . Val (manager , fellow Finn, tertific. ) I would highly recommend anyone to shop here ! Geoff in finance you rock. Love our cars. More