Lithia Subaru of Oregon City

Excellent Customer Service Buying a car is normally a headache, but such was not the case at Lithia Subaru. We contacted David Meltzer and gave him all the specifics we wanted Buying a car is normally a headache, but such was not the case at Lithia Subaru. We contacted David Meltzer and gave him all the specifics we wanted in a used car. After much discussion, my husband and I decided to buy new. We stopped by the dealership, and David spent hours with us, test driving and patiently explaining and demonstrating all the different features. There was no pressure at all, when we wanted a day to think it over. We were ready to close the deal the next day, but had previous obligations and were not able to get to Lithia until late in the evening. Rick Norwood took excellent care of us with all the documentation, explaining everything thoroughly. Both David and Rick stayed past the normal business hours to complete our transaction, which was very much appreciated. Both myself and my husband have been in customer service most of our lives, and we notice when we receive good service. In this case, both David and Rick went above and beyond providing outstanding customer service. Excellent representatives of the Lithia Dealership. More

Amazing, painless experience! After shopping for a couple weeks, a friend had recommended True Car. Within minutes of entering our information, we'd received an email and quote fro After shopping for a couple weeks, a friend had recommended True Car. Within minutes of entering our information, we'd received an email and quote from Lithia for the exact car we'd been looking for, at a very competitive price. While other dealers also called or emailed, Lithia was the only one to provide a quote, and at a lower price than what we'd previously seen at other dealerships. We scheduled an appointment for later that day, but the sales rep (Patricio) was busy. In stepped Alex W. Not only did he find the exact car (after pulling several from the lot for us to look at), he patiently walked us through the entire process, start to finish. He's very friendly and professional and knowledgeable. He didn't just make this a painless experience, but an enjoyable one. Thank you, Alex for all your help. We'll most definitely be back when it's time to replace our other car! Ron D. More

VERY EXCELLENT SERVICE! I bought my Subaru at the end of 2015 and have had very excellent service every time I have come in. The service crew there has been very courteous an I bought my Subaru at the end of 2015 and have had very excellent service every time I have come in. The service crew there has been very courteous and have taken real good care of me every time. I had an issue with my battery one time and they tested it and found out it was bad. Because it was under warranty they replaced it for free. I really have no complaints and think the crew there are very good! I would recommend this dealership to everyone. It has been a very pleasant and good experience from the buying to each time I get service. Thank you Gary and the team for your excellent service. More

David Meltzer We knew which car we wanted and David make it happen. Everything was quick and easy with no hassle. Will definitely come back whenever we need a secon We knew which car we wanted and David make it happen. Everything was quick and easy with no hassle. Will definitely come back whenever we need a second car. Thanks David. More

Done Deal We went to Lithia to look at a used Subaru and drove home in a new 2017 Outback. The Internet Salesman - David Meltzer was easy to work with and appl We went to Lithia to look at a used Subaru and drove home in a new 2017 Outback. The Internet Salesman - David Meltzer was easy to work with and applied no pressure. He was very knowledgeable and informative about all the new features that the car and Eye Sight offers. There was no haggling about the price as we had done the research. There were two drawbacks, one was the entire ordeal lasted 5 hours from start to finish. The amount of paperwork is overwhelming. We were exhausted by the end of the day. But, we guess that's part of buying a car or a home these days. The second drawback was the Finance Manager kept pushing the extended warranty coverage. If a customer says "NOT INTERESTED", they are NOT INTERESTED. David also followed up with us days after the sale and we certainly appreciate that kind of attention. More

Superb experience Trish is amazing and we would recommend to family/friends. I don't typically write reviews so that should be indicative of my experience with Trish an Trish is amazing and we would recommend to family/friends. I don't typically write reviews so that should be indicative of my experience with Trish and the team at Lithia. Scott in finance was also efficient and got us out the door quickly. More

after service care had oil changed. went home to change oil over to synthetic, has issues getting oil filter off. went back next day and asked them to remove oil filter had oil changed. went home to change oil over to synthetic, has issues getting oil filter off. went back next day and asked them to remove oil filter and put on the aftermarket. Rachel was really helpful, said they would do, no charge, no muss, no fuss, in and out quickly with no problem, fully resolved and fully satisfied. Thank you More

Got an amazing exceptional experience with subaru Sold my car the night before and Trish offered me a ride to the dealership .I did my homework before hand and Trish showed me the ins and outs of the Sold my car the night before and Trish offered me a ride to the dealership .I did my homework before hand and Trish showed me the ins and outs of the cars I inquired through the website.She was amazing and did not try to push any deal I was not comfortable with. The drive test process was amazing and I had fun chatting with Trish.I thought for sure I was going to get the forester but after a good test drive I was happy with my decision and walked away without any buyer's remorse.Happy to drive my outback. More

Great experience! We were very pleased with everything that was done. Ron was very knowledgeable and led us thru every step quickly and efficiently. The whole process We were very pleased with everything that was done. Ron was very knowledgeable and led us thru every step quickly and efficiently. The whole process was completed in about two hours. More

Best deal of multiple quotes and super fast and honest I live in Bend so I naturally wanted to give my local Subaru dealer business if I could and save a trip but the price difference through David at Lith I live in Bend so I naturally wanted to give my local Subaru dealer business if I could and save a trip but the price difference through David at Lithia at Oregon City was significantly better. It started by getting a phone call literally seconds after submitting a request for quote, a couple of calls and emails later I had the best quote I had seen after several back and forth with other dealers. The price at Lithia Subaru at Oregon City was close to a $2,000 lease savings over two other dealers. They also reserved the car for me the day before without a deposit and were very professional, clear, prompt and honest throught the process. Financing was straight forward and despite my passing on the extra warranty and oil service, they did not over pressure me in any way and super helpful. I have purchases many cars but this was my first where I worked hard to get multiple quotes to ensure I was getting a great deal and had an amazing service to match that great deal. I will be back for my next lease and will refer my friends here for sure. More