Lithia Subaru of Oregon City

Great experience !! Sales representative was awesome Went searching for a new to me used Honda Saturday July 29,2017. My sales rep Le Champion was great, He listened to what I wanted then went above a Went searching for a new to me used Honda Saturday July 29,2017. My sales rep Le Champion was great, He listened to what I wanted then went above and beyond to locate the cars I had seen on their website. Le was patient and never made me feel pressured while looking and test driving a couple cars. When I decided the Honda Civic hybrid was the one Le was efficient and helpful with the next process .While we waited for the financing part he offered drinks,snacks again and chatted with me till Rick was ready. He was very personable and made me feel comfortable and happy with my decision to purchase. The financing part was a breeze and full of laughs with Rick. Le then met me after I was done and handed me the keys to my new car! He Walked me outside to the car, I thanked him and gave him a big hug. By far the best experience I have ever had at a dealership. I would recommend this company and especially Le Champion to any of my friends,family or stranger to purchase a vehicle. Le Champion and Rick Norwwod get 5 STARS from me!!! ?????????? More

Good Experience Bought a XV Crosstrek. After a few days I notice an issue with the tires/wheels. Alicia, who sold me the car, talked to service got me in the next d Bought a XV Crosstrek. After a few days I notice an issue with the tires/wheels. Alicia, who sold me the car, talked to service got me in the next day even the next available spot on the schedule wasn't until a week later. David (DK) followed up with service to make sure sales covered it and I got the parts I needed. Quick service! More

service department integrity recently brought my 05 outback in for service based on concern that after 165,000 mi. my clutch was finally slipping. Service rep. went out to my car recently brought my 05 outback in for service based on concern that after 165,000 mi. my clutch was finally slipping. Service rep. went out to my car and came back indicating problem might be the rug mat had bunched up under the gas pedal. I checked it out and it appears that was the problem. very impressed with the integrity and courtesy of the service dept.! More

easy to work with Mark was easy to work with. I called on a used car, and he had it waiting for me. Awesome test drive route, really got a feel for it before we sat d Mark was easy to work with. I called on a used car, and he had it waiting for me. Awesome test drive route, really got a feel for it before we sat down to work numbers. More

Trust We purchased a Subaru Impreza here in 2012. It's been a great car, and the routine service by Lithia has been nothing less than superb. Recently, t We purchased a Subaru Impreza here in 2012. It's been a great car, and the routine service by Lithia has been nothing less than superb. Recently, the heat / defrost / AC fan motor suddenly quit working. I took it in for an exam, and the diagnosis wasn't good. Apparently, the switch was the issue, and caused an electrical short. Doesn't sound like much. The failure of that simple, inexpensive switch caused major issues down the line. No doubt it's a poor design having no protections to isolate, and contain the failure to the small switch. Protections such as an in-line fuse. However, the electrical short rippled down the line, melting and disabling the entire wire harness under the dash. Yup. Big stuff. Before the service attendant reached the bottom line, I knew this was a heavy punch. It meant removing the dash, stripping out the melted wire harness, replacing the fan switch, wire harness, and then lacing it all back together. Labor intensive = big bucks. Bottom line: just over 2 thousand ($2,000.00) dollars. A two thousand dollar replace-and-repair bill because a 50 cent switch failed, and didn't have protections to contain the failure. Not to mention the potential safety hazards. My hands were tied; we had no options. This is our primary transportation, so we needed the car up and running again. As I discussed the issues with the service attendant, I asserted my understanding of the failure, and the poor design. I asked if he'd seen anything like that with other Subarus, and he said, no, this was a first. Moreover, he agreed with my analysis on the poor design. He concurred it should have had a protection in place, preventing a simple switch from causing such serious damage, and, posing potentially serious safety concerns. The poor design and switch failure are not a reflection on the dealership. The problems, unfortunately, lie with nearly all major manufacturers. The trend of outsourcing to anyone, anywhere, became the competitive standard years ago. From cars to passenger airplanes -- the details, sub-assemblies, and assemblies are made all over the planet. Only final assembly is performed in-house. Boeing calls it "global partners," I'm sure Subaru does the same with a similar clever euphemism for low-bidding sweat shops pumping out parts. Out-sourcing work provides competitive edge. Low bidders win contracts. What's lost is control over processes and quality assurance. Supply-chain gurus will claim contracted and sub-contracted work complies with the same standards as the parent company, but it simply does not. The result is, a small switch like this is made by child labor in some back-water sweat shop for pennies on the dollar. Parts are "cheap," because the contract shops pay slave wages, no worker protections, and zero environmental compliance. None of the major firms are immune from these practices. Subaru, Toyota, Ford, Chevy, Boeing and all others play the same game to keep the lights on. Even the plush brands like Mercedes do the same. Without hesitation, the service attendant agreed with my assessment and gave me all the contact information for Subaru U.S.A. headquarters. It was a contact, specifically, for dealing with problems like these -- nearly new car, faulty design, and lack of Q.C. in Subaru's supply chain, and accountability for whoever manufactured the switch. He told me it wasn't unusual-- pending the situation-- for Subaru to cover parts and repair bills if it was incumbent upon them for faulty parts. I left the car with Lithia for the required replacements and repairs. As soon as I arrived home, I phoned the contact numbers. The Subaru U.S.A. representative gathered my information and the service rep's name and number. They provided a case number, and told me they'd be in touch as soon as they spoke with the service rep. from Lithia Subaru in Oregon City. A week later -- on schedule -- Lithia phoned to inform me the repairs were complete and I could pick up the car. I asked what, if any, $ support Subaru provided towards the repair bill. He paused, then said "they covered everything, 100%." What a relief those words were! If the service rep had not concurred with my evaluation and assessment I'd been stuck with a $2,000.00 repair bill! Or, if he'd conveniently not provided the contact info. for Subaru headquarters, I would have gone about my way, ignorant there were options. The Lithia Subaru service representative's honesty, and support saved me $2,000.00! The repairs were completed in fine form, and everything works well. Trust is a priceless virtue. Priceless. I would not hesitate returning to them for future repairs. Moreover, I'd recommend this shop for car purchase, and the "go-to" place for repairs. Car shops, unfortunately, are infamous for scamming customers and squeezing every penny possible from a customer's pocket. Not the case with Lithia. The trust they acquired with this single incident will prove a real asset for robust, solid reputation. More

Sales Rep and Financial Advisor were AWESOME!! Both my financial advisor (Rick Norwood) and my sales representative (Alicia Center) were awesome! Alicia was very informative and had a vast knowledg Both my financial advisor (Rick Norwood) and my sales representative (Alicia Center) were awesome! Alicia was very informative and had a vast knowledge about Outbacks and their inner/outer workings. She was also a mix of "hands-on" and verbal explanation for how things worked (which was very much appreciated!). The couple of things she didn't fully know, she did find the answer then later told me instead of making something up (I've come across that before and it turns me off). When I worked with Rick, he was also very informative and talked through everything and didn't make me feel pressured. My new Outback I recently got, was my first time leasing a vehicle, so I had lots of questions that Rick patiently answered/explained! Overall, I was very happy with my 2nd experience at Lithia!!! More

Appreciating their kindly help. Well I just bought a subaru sti 2 weeks ago and 3 days ago my front bumper on the right side one of my side scoops fell off on the road and these peop Well I just bought a subaru sti 2 weeks ago and 3 days ago my front bumper on the right side one of my side scoops fell off on the road and these people help me to get another one. When they basicly don't have to do that kind of supplies. But they dicied to give me another one and I'm won't pay nothing. And I really appreciated with them. Come to Lithia Subaru on Oregon city and they will be glad of help you to find your right car. Thanks to the service apartment. More

Lots of promises but no follow through. After looking for the right Subaru at the right price for almost a year we found one at Lithia Subaru. We were promised that a scratch on the bumper After looking for the right Subaru at the right price for almost a year we found one at Lithia Subaru. We were promised that a scratch on the bumper would be fixed at the agreed on price but when it came time to sign the papers they tried to slip in an extra cost for the fix. They knew we were already at the top of our budget. We think they had another seller and were trying to get rid of us so that they could sell it at a higher price. To us it felt unethical and scammy and we walked away. We would never return here after spending hours looking at, driving and talking about a car, signing papers and then leaving with no car. We felt others should be aware of the underhanded nature of the sales people here. More

Quick and courteous help My brake lights had burned out. I went to Lithia's express service, and within 10 minutes the bulbs were changed. And they performed the service free My brake lights had burned out. I went to Lithia's express service, and within 10 minutes the bulbs were changed. And they performed the service free of cost! More

great deal, good selection and Awesome Salesperson. Bought a new Subaru Outback, and had a wonderful experience at Lithia Subaru of Oregon City. Our Salesperson Alicia Center could not have done a more Bought a new Subaru Outback, and had a wonderful experience at Lithia Subaru of Oregon City. Our Salesperson Alicia Center could not have done a more wonderful job of walking us through the process. Her knowledge of there carline was as good as I've seen. It's really nice for a change to find a Salesperson who knows there product better than I do. A great dealership all around. I haven't used there service department as of yet but am looking forward to it when service on the car is needed. If your looking for a new Subaru in the Portland area, give them a try! More