Lithia Subaru of Oregon City

Untrustworthy shop Quick response and easy to deal with. However, I test drove a pre-certified 2015 outback and at the end the dealer popped the hood to reveal a bunch o Quick response and easy to deal with. However, I test drove a pre-certified 2015 outback and at the end the dealer popped the hood to reveal a bunch of glossy goo all over the engine. He said "don't worry, that's just the stuff the guys in the shop spray on there to make the engine look shiny". I said "no, that's oil, holmes." He said "oh, ya the oil cap is missing...ya that'll make oil spray a bit, no big deal though. We can replace it, and it should be covered under the 3,000 mile guarantee". Disconcerting to say the least... if they couldn't get a simple oil cap where it belongs, what else did they miss in their "pre-certification" check? Besides that, you'll get all the usual lies dealers will tell you to move cars, like they're only making $500 on each car they sell, they're doing you a huge favor, the previous owner took great care of it, the "goo" all over the engine isn't oil it's the shine spray... I was also able to find the same make/model/condition for a few thousand cheaper at other dealerships. More

Good service David provided good service and information and found a car that met my criteria. Ultimately I decided to buy my car from a dealer closer to my home David provided good service and information and found a car that met my criteria. Ultimately I decided to buy my car from a dealer closer to my home but I appreciated David's help through the process. More

Great experience Car shopping It was a pleasure working with Trish and Kiki. Thanks for making car shopping so pleasurable. Will reach out in future and will recommend to my friend It was a pleasure working with Trish and Kiki. Thanks for making car shopping so pleasurable. Will reach out in future and will recommend to my friends as well. More

Great Experience! Patricio did a great job answering my questions and helping me understand my options without huge pressure to buy. I ended up preordering a 2018 Cross Patricio did a great job answering my questions and helping me understand my options without huge pressure to buy. I ended up preordering a 2018 Crosstrek, and I really appreciated his updates on the status and info on what I needed to bring and do for pick up. Geoff in finance was also helpful. More

Nearly impossible to get a hold of anyone I have been trying to get a hold of the car fax and Subaru Pre-owned certified paperwork since I purchased my car back in May as it never came with my I have been trying to get a hold of the car fax and Subaru Pre-owned certified paperwork since I purchased my car back in May as it never came with my initial paperwork. I wanted this information in order to know what service work had been done on this vehicle so I knew what work needed to be done in the future. I have tried contacting the sales associate that I bought my car from by phone and by email and was told that it would be sent to me. I waited a month and still no paperwork. I then contacted her again, she said the same thing and still no paperwork. I have contacted the finance office by phone and by email about this as well, was told that it would be sent to me when he got back into the office and still no paperwork. I have contacted numerous people multiple times and it is now September and I have yet to receive my paperwork. For this reason I wouldn't not recommend buying a car from this dealership. They seem to be highly unorganized as this paperwork never came with my initial paperwork and they unable to return phone calls or emails. It's extremely rude and very frustrating!!! More

Feels like family David Meltzer knows a great deal about the Forester. He explained in detail all the features. After I purchased the car, David made sure I knew my w David Meltzer knows a great deal about the Forester. He explained in detail all the features. After I purchased the car, David made sure I knew my way around the dealership and made me feel welcomed. As I said, it felt like family. More

Very good service. Very good price and very good service. I enjoyed fruits,snacks and drinks. If I have a chance to buy a new car,I will be there. Thank you. Very good price and very good service. I enjoyed fruits,snacks and drinks. If I have a chance to buy a new car,I will be there. Thank you. More

Trade in/ Trade up with little to no hassle David Meltzer has sold me three cars now in the past 4.5 years. That's not to say that the Subaru's that he has sold us have not been high quality and David Meltzer has sold me three cars now in the past 4.5 years. That's not to say that the Subaru's that he has sold us have not been high quality and have lasted. They indeed have, and the People at Lithia are top notch! We just decided to go a different route on the Vehicle we bought almost 5 years ago and trade it in on a newer used vehicle today. David has been our man everytime and will again in the future as he is very attentive, friendly, and takes every one of our concerns and needs to heart and makes the result happen. I couldn't be more pleased with our experience with David, as well as the rest of the sales team at Lithia O.C. More

Purchased a Car My husband wanted to see if there was a car that I was interested in. As we got to the dealership Lee greeted us. He made us feel comfortable right aw My husband wanted to see if there was a car that I was interested in. As we got to the dealership Lee greeted us. He made us feel comfortable right away. I have been to other dealerships and have never felt this kind of help. He right away shows us a couple of vehicles and I told him what I was looking for. He right away shows me the 2011 Subaru Tribeca. He was really proactive and knew a lot of the car. We went on a test drive and love it. He has a really good sense of humor and made us laugh. I will definitely recommend more people to him. I also want to thank Scott Keller their finance manager he was truly amazing in the process and I am truly grateful on how nice they treated us and was able to work things out. Lee my salesman brought me the car to my house and all papers to sign. I was beyond thankful for everything. I truly recommended this dealership. More

Excellent Customer Service Roman was an excellent salesperson. He was kind, patient, and knowledgeable. Rick (the finance manager) was also wonderful. I would absolutely recomme Roman was an excellent salesperson. He was kind, patient, and knowledgeable. Rick (the finance manager) was also wonderful. I would absolutely recommend Lithia Subaru of Oregon City. More