
Lithia Subaru of Oregon City
Oregon City, OR
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I came in for an "express" oil change. There was only one car in the line up ahead of me, but I don't know how many were already in being worked on. In the customer service waiting area There was only one car in the line up ahead of me, but I don't know how many were already in being worked on. In the customer service waiting area there were 6-7 ahead of me. This was actually a fairly slow day there compared with other times I've been in...there are usually many more customers waiting. I waited approximately two hours until all of the people ahead of me had gotten their cars along with several others who had come in after me. I finally went out to the service area and asked when my car would be done. They looked and found that my paper work had gotten "lost", so my car had not been serviced yet. They were very apologetic, but there is NO excuse for something like that to happen. WORST service I've ever had anywhere. One star is too good a rating for this visit......should be negative 5. More
Nice people. There was an issue with the car and they got it fixed. They gave us a loaner car until it could be fixed. Ive never bought from a dealership before b There was an issue with the car and they got it fixed. They gave us a loaner car until it could be fixed. Ive never bought from a dealership before but I felt like they were good to us. A good experience More
We purchased a new vehicle from Lithia Honda. Along with this purchase we purchased the lifetime oil changes. This was our first oil change. A little disappointed in the over all customer care Along with this purchase we purchased the lifetime oil changes. This was our first oil change. A little disappointed in the over all customer care. More
I especially appreciate the feedback you give once finished with my car. Nice to see that I don't need breaks yet but probably next time. finished with my car. Nice to see that I don't need breaks yet but probably next time. More
Submitted a Kelly Blue book cash back offer and was surprised at how simple the process would be with Lithia Suburu. Was a pleasure working w/ Devin. He made the process go extremely smooth. Will do bu surprised at how simple the process would be with Lithia Suburu. Was a pleasure working w/ Devin. He made the process go extremely smooth. Will do business again in the future. Thanks More
They were quick to get the work done. Polite and nice. The only complaint I had is that they seemed more interested in shooting the breeze with the other employees than acknowledging a Polite and nice. The only complaint I had is that they seemed more interested in shooting the breeze with the other employees than acknowledging a customer. More