Lithia Subaru of Fresno

Outstanding customer service from the service department I only have 3000 miles on my new Impreza Sport Wagon and I've already had three tires replaced due to road hazards (nails and tree branches). I purcha I only have 3000 miles on my new Impreza Sport Wagon and I've already had three tires replaced due to road hazards (nails and tree branches). I purchased my new care from Capital Subaru in San Jose but live closer to Fresno. Even though these dealerships are independent franchises Lithia went out of their way to support my needs. No hassle, great service and they even had their duty driver drop my wife and I off at Costco and picked us up when they were done. They replaced two tires and did my first oil change and it didn't cost me a dime. Best price ever...!!! I"ve used the service department twice now and am very pleased with Lithia. They have my business from now on for sure. More

We(my wife & I) started our day at CarMax looking for a late model new car, and because we had done some research, we were looking for a Subaru. However, they only had one on the lot and it had far more a late model new car, and because we had done some research, we were looking for a Subaru. However, they only had one on the lot and it had far more miles than we wanted and was not the model we wanted, so we moved on. We then came to the Subaru agency and met John. He was very friendly, thoroughly explained things, and eager to show us around. We looked at two used Foresters in the back of the lot, but they both had over 70,000 miles and we didn't really want that. He showed us three different models and we were really impressed with the Forester model with the adjustable front seat (my wife is 5 ft. Tall and it is much more convenient for her). We had to leave to get something to eat, but told John that we would be in touch. After a late lunch, we decided to look at a Mazda 5. The salesmen there was a little overbearing for each of us, but he talked us into a drive. Neither one of us were all that impressed with the all around vision and the comparatively rough ride. When we returned to the dealership, he quoted us a price and said this is a really good deal and if we didn't take it now, we would be out of luck. With that, we left. We then called John to see if we could drive the Forester. He said yes, and so we went back to the Subaru show room. When both Sandy and I drove it, both of us were so impressed with the all around vision when driving. Also, the ride and comfort was far superior to the Mazda. John was especially good at explaining things about the car and answering our questions. Sandy is quite knowledgable about interior design and color, since she was an interior designer for several years herself. You did have one on the lot that answered all her needs and made us both happy. John and I worked together on coming to a satisfactory purchase price. So Sandy and I moved to the office of Jerry Stockdale to do the finance part the deal. Jerry was friendly and seemed to be very knowledgeable. He convinced us to purchase the added safety and security service. We have already used that service by some bad luck of having a flat tire (a nail) while driving on the #168 freeway in the rain. We called on our cell phone to the number on our card, a service man came and replaced the flat with the spare, and we were on our way. The next day we drove to your garage and the tire was fixed and we were on our way again. Who would have thought that with only 725 miles on a new vehicle that we would be using that service. We were very impressed and thankful to have purchased that added service. Also, I must tell you that we love to drive our Forester! The drivers seat is so comfortable and the lumbar adjustment is wonderful. More

Having just purchased a 2014 Subie OB from Lithia, I was grateful for the staff's willingness to work with me not only with the sales price, but with obtaining the car and adding the accessories I wanted. T grateful for the staff's willingness to work with me not only with the sales price, but with obtaining the car and adding the accessories I wanted. The entire experience left me feeling like my needs were heard and that both parties were being reasonable with all negotiations. Kudos to Grant in the warranty department for his knowledgable, soft-sell, value-added approach toward extended warranties. In all my interactions with staff, I was pleasantly surprised that I could trust their intent to work with me and honor my requests to the best of their ability. I would not hesitate to recommend this dealership to my friends. More

I was shopping around the entire state of California for a new Legacy Limited 2.5 loaded...to my surprise Fresno Subaru had as big or bigger selection of Legacys than the biggest dealerships in California; a new Legacy Limited 2.5 loaded...to my surprise Fresno Subaru had as big or bigger selection of Legacys than the biggest dealerships in California; including Irvine, San Francisco and Sacramento. I did not feel like I had to drive 4 hours away for a deal, so I thought I'd give Fresno a shot at earning my business. I am a first time Subaru buyer, but I did spend several weeks going through an exhaustive comparison of cars in the 30k price range and the Subaru won in just about every category hands down; and Fresno Subaru won in every category against other dealerships. Grant Coleman was the internet salesman I exclusively dealt with. We negotiated price, terms, etc thru email and texting; was quite fun and easy. When I arrived I was greeted by Grant who had my new beauty ready to go and all the paperwork finalized. Total time spent at the dealer was approx 45 minutes. I highly recommend anyone buying a new car to consider doing it online thru the Internet Sales Manager, as I did with Grant. I will be driving to Fresno from Visalia for all my services and look forward to purchasing my next Subie at Fresno Subaru. Great job Fresno. Steve More