Lithia Subaru of Fresno

Just browsing We had recently went in to just see what the dealership had in stock. I wanted a new car but then i didnt. John Sanchez had came out and approached us We had recently went in to just see what the dealership had in stock. I wanted a new car but then i didnt. John Sanchez had came out and approached us just to see if we needed help. I loved that he wasnt very pushy about forcing us to purchase a car. He showed us what they had and a few options if we did decide to purchase. We did end up purchasing a vehicle because my husband fell head over heels for one and John was so helpful and kind through the whole process. We did have a problem after puchasing the car but he was able to get that fixed along with Luke in service department. They are both very professional and kind. Thanks to both of them my family and I are very happy with our new car. More

Service Everyone has been very helpful. I highly recommend this dealership. Hope they stay helpful to all their clients. Thank you for all the help . 'Til ne Everyone has been very helpful. I highly recommend this dealership. Hope they stay helpful to all their clients. Thank you for all the help . 'Til next time. More

Outstanding service department This service department is more responsive and pleasant than Lexus! What a nice place! Everyone was very pleasant and listened carefully to what I This service department is more responsive and pleasant than Lexus! What a nice place! Everyone was very pleasant and listened carefully to what I told them . More

Total Redemption My first experience with Lithia was to say the least...disappointing. I had a 9:30 appointment and by 11:30 my car hadn't even been looked at. They My first experience with Lithia was to say the least...disappointing. I had a 9:30 appointment and by 11:30 my car hadn't even been looked at. They explained that the cashier had overbooked appointments for that day, 10/21/17. I thought "I'm never coming back here again". Needless to say I did return the following Saturday 10/28/17, I signed in with the same service rep Michael Jepson and I really feel like he made a point of getting me taken care of ASAP because of my previous visit. I only needed the service department to figure out what part I need for my problem; so as far as the actual repair I can't speak to that until it's done. I can say that Michael Jepson presented himself as a very courteous, and professional employee. More

Great car shopping experience Great place to shop for a new vehicle, non pressured environment. Alex (the salesman) was awesome and new his stuff being a WRX owner himself. Would r Great place to shop for a new vehicle, non pressured environment. Alex (the salesman) was awesome and new his stuff being a WRX owner himself. Would recommend finishing Alex if you are shopping at Litha Subaru More

Happy Subaru Owner! Our experience at Lithia Subaru of Fresno was textbook fantastic. We came in on a Saturday and test drove an Impreza and a CrossTrek. At the time I Our experience at Lithia Subaru of Fresno was textbook fantastic. We came in on a Saturday and test drove an Impreza and a CrossTrek. At the time I was an owner of a 2014 Subaru Legacy. Our salesman, John Sanchez, was busy with a customer so we took the test drives with Andy. The next day, Sunday, we made an appointment with John and came back to talk to him about our trade-in and purchase of a new car. I found the exact car I wanted on their lot although I assumed it was way out of our price range. When we sat down with John, all of the numbers came together. We drove away that night with my brand new 2018 Subaru Legacy. This is our third car from this dealership. I’ve never had a problem with service or with anyone in sales. I would highly recommend Lithia Subaru of Fresno and especially John Sanchez. More

Great service The service for my oil change and tire rotation was great, they were quick and efficient and the waiting room was nice. The service guy was very frien The service for my oil change and tire rotation was great, they were quick and efficient and the waiting room was nice. The service guy was very friendly and knowledgeable. More

Most thorough service ever From the initial arrival to seeing me off my experience was great. Mike Jepson kept me informed every step of the way and all the staff was very helpf From the initial arrival to seeing me off my experience was great. Mike Jepson kept me informed every step of the way and all the staff was very helpful and friendly. More

Overall good experience Knew what I wanted and sales person I wanted to work with. Took a test drive (without sales person), negotiated briefly over price, negotiated for a f Knew what I wanted and sales person I wanted to work with. Took a test drive (without sales person), negotiated briefly over price, negotiated for a few minutes on trade-in and reached a final deal. Paper work took half an hour, but mostly a function of too many forms to sign. Purchase was trade-in plus cash, so this simplified the process. Sales person spent an hour reviewing the car features and will have a follow-up in a week. More

Professional, and didn’t take as much time as I thought Salesman was a good listener and wasn’t pushy.Finance rep was patient and slowed down his presentation as we requested. Service people are very respec Salesman was a good listener and wasn’t pushy.Finance rep was patient and slowed down his presentation as we requested. Service people are very respectful and courteous. More