Lithia Subaru of Fresno

Effortless superb customer service. Luke made sure that we left with the most positive experience. Was very patient, and thoughtful with me. I will always come back and ask for Luke who Luke made sure that we left with the most positive experience. Was very patient, and thoughtful with me. I will always come back and ask for Luke who I think gives Lithia Subaru an awesome reputation in service. More

I just picked up my 3rd Subaru Outback. Since purchasing my first Subaru I have been treated with respect and courtesy every time I have been at the Lithia dealership for service needs. The Since purchasing my first Subaru I have been treated with respect and courtesy every time I have been at the Lithia dealership for service needs. They always send emails to remind me of service my car needs and I don't have to think about when my next oil change is due. More

wonderful Experience I cannot speak more highly of Jose Guerrero. His professionalism, courtesy and patience in dealing with me and more importantly my wife was outstandin I cannot speak more highly of Jose Guerrero. His professionalism, courtesy and patience in dealing with me and more importantly my wife was outstanding. I was very appreciative of how he spent time with my wife after we bought t he car to help her understand all the workings of the new car. My wife dropped by the lot and Jose first helped her. She liked Jose the first time she met him and exclaimed to me how helpful he was initially. Later when I came by another gentlemen helped us because Jose was not on the lot, sadly I don't remember his name, but he was very helpful and polite. We told him we would be back the next Saturday and this gentlemen checked and made sure Jose was working that day. We were also very impressed with Mr. Ramzy Saleh, and the maintenance personnel that Jose introduced us to. You have an outstanding staff and we have commented on this to everyone we have shown the car to. More

My New Crosstrek From the beginning of my purchase experience, Ed Monson provided great support. He was fun, informative, respectful and creative in ensuring I had all From the beginning of my purchase experience, Ed Monson provided great support. He was fun, informative, respectful and creative in ensuring I had all the resources I needed to make an informed decision. This was a complicated purchase for me (my daughter had totaled my other car and I had to make a car replacement decision under some duress). Ed did all he could to reduce that pressure for me, helping me decide what was really in my best interest. He communicated with my daughter and me through video, email, text, whatever we needed until my special-order car arrived. I couldn't be happier with my experience working with him and love my new car. Danny (Phat) was also really helpful during the financing part of the experience. He was calm, friendly and efficient and helped me decide on finance options I feel were to my benefit. A great experience all around for my daughter and me. More

New car purchase Alex Pimentel was great! He is smart and gives excellent service. Lithia is lucky to have him. My son in law worked with Derick Pendleton and he was Alex Pimentel was great! He is smart and gives excellent service. Lithia is lucky to have him. My son in law worked with Derick Pendleton and he was good also. I didn’t meet him since I came in on a Sunday. I live out of town but plan to bring my car to you for service. More

Great price and a good internet experience. I found this dealership on the internet and picked the car i was interested in. The sales person t a few got back with me in just a few minutes. He a I found this dealership on the internet and picked the car i was interested in. The sales person t a few got back with me in just a few minutes. He answered all my questions and was very helpful. A great shopping experience. THANKS More

Great service Toua was my contact person and was very helpful and I would recommend him highly. He always responded quickly. Ed Monson sent me a nice video of the c Toua was my contact person and was very helpful and I would recommend him highly. He always responded quickly. Ed Monson sent me a nice video of the car we bought. More

Express Service I had an appointment scheduled for oil change and tire rotation. Service was completed sooner than I expected and also went over what should be done f I had an appointment scheduled for oil change and tire rotation. Service was completed sooner than I expected and also went over what should be done for my next routine visit. More

recall repair and maintenance I went in for a air bag recall replacement, maintenance and a problem with a steering wheel shimmy, Luke Fisher was my service advisor. He listened I went in for a air bag recall replacement, maintenance and a problem with a steering wheel shimmy, Luke Fisher was my service advisor. He listened to all my issues and made recommendations as to the one problem I was in for. He explained the the recall issue would take a several hours to replace and the shimmy problem sounded like perhaps it might be my brakes. He offered me a rental and made arrangement for rental co. to pick me up. He was very thorough with his explanations of what would be done and the cost estimate. Luke called that evening and explained that the air bag replacement and engine maintenance was finished but that the other problem was that my brakes needed work and that the car would not be ready until Tuesday. Luke called me Tuesday and explained that an oil leak had also been detected and a gasket had to be ordered and wouldn't be in till either Wednesday or Thursday depending on how quickly it was received. Wednesday afternoon Luke called to let me know my car was ready. I really appreciate the helpfulness of your staff and their commitment to make every effort to satisfy your clients. I was very pleased with all the explanations on the work that was done and happy to have my car back in a timely manner. Thank you to Luke Fisher for his assistance and your mechanic for finding the oil leak. Please continue with all your good work and service. Mary Garcia More

Love your service. When I came in for my service, I was told it might take a long time but Rick, my service advisor, told me he would try to get me out as soon as possib When I came in for my service, I was told it might take a long time but Rick, my service advisor, told me he would try to get me out as soon as possible. (I don't live in Fresno.) Rick also told me they had a shuttle that would be able to take my friend and I somewhere to eat lunch and back again. This is a wonderful service for those of us coming from out of town. My car was done within 1/2 hour after we had returned, and Rick explained all the work that had been done. I feel very confident that the people working on my car are knowledgeable and they do good work. More